This matter was resolved
We contacted the customer as soon as we became aware of this issue and we went out to his home and serviced the systemWe replaced some parts at no charge and resolved the issue
This was completed on January 9,
Prior to this, in September we installed a
pressure regulator valve in the customer's home at no charge for our trip or labor; we only charged the customer exactly what we paid for that part at our plumbing supply company which was $+ tax
As always, we acted in good faith and tried to provide the best service possibleWe are proud of the fact that we have been providing consumers in North East Ohio with excellent service for over yearsOur company and our award winning service department has always received the highest customer satisfaction ratings, and we work very hard everyday in order to continue to do so
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank you for bringing this matter to our attention. We are sorry that you had a bad experience with usIt seems that our rep took too much time and therefore never finished getting your comments on our “homeowner reaction report”. We sincerely apologize for that and we will of course
send you a gift card in the mail immediately
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
After meeting with representatives from Great Lakes Water Treatment, Inc. we agreed upon the following:1. Compensation for the malfunctioning faucet valued up to $250. Item to be purchased by us (home owners) and reimbursed by Great Lakes Water Treatment, Inc.2. Additional equipment to be installed into our home at no cost to home owners that adds Calcium and Magnesium into the drinking water.3. The value of the reverse osmosis system ($1,000) to be reimbursed / credited to our account. 4. Representative from Great Lakes Water Treatment, Inc. will assist us with credit company, [redacted] in resolving financing concerns.
Regards,
Denise R[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12579561, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I would beg to differ with the business his response they did not provide timely service which cost me a lot of unnecessary money and also sold me parts I didn’t need that doesn’t sound very reputable to me it sounds dishonest. That being said I request a restitution that they still owe me or I will for the complaint to the rain soft corporation.
First we would like to thank Mr. [redacted] for binging this matter to our attention. We obviously do not benefit from contacting people who are not interested in our products or services. Although we do not use bulk mail at all at this time, we have added Mr. [redacted] at his new address to our do-not-mail...
list. We apologize if we sent him a misleading piece of mail; it is certainly not our intent to do so. We will review all our direct correspondence with consumers whether via email or regular mail to ensure that our message is clear. We are proud of our line of products and services that we offer and we have been doing business in the Cleveland area for over 30 years with thousands of satisfied customers. We enjoy extremely high customer satisfaction ratings and have won several awards to that effect and we abide by our industry’s Code of Ethics as well as our own Best Practices and Procedures policies.
This issue was resolved over a month ago on 3/23/2017. Customer contacted us at 1:00pm, we met with the customer at 5:15 pm that same day. Customer had some unforeseen circumstances including a leaking roof, loss of a job, and a death in the family. We responded immediately - this...
complaint has been completely resolved.We have been in business operating in North East Ohio for over 31 years under the same management and ownership and we have thousands of satisfied customers both commercial and residential. We have achieved and continue to achieve extremely high customer satisfaction socres on independent surveys that are conducted with our customers. Our systems are tested and certified by independent organizations including the National Sanitation Foundation (NSF), the Water Quality Association (WQA), UA, and others and are GUARANTEED to to provide a lifetime of benefits to our customers, just as demonstrated. The manufacturer, a leader in the water treatment industry since 1953, backs the equipment with LIFETIME warranty - the strongest warranty in the industry. In addition to improving the quality of life of the end user in so many ways these systems save families more money than they cost, making them one of the best investments that a homeowner can make in their home.
This matter was resolved
We contacted the customer as soon as we became aware of this issue and we went out to his home and serviced the systemWe replaced some parts at no charge and resolved the issue
This was completed on January 9,
Prior to this, in September we installed a
pressure regulator valve in the customer's home at no charge for our trip or labor; we only charged the customer exactly what we paid for that part at our plumbing supply company which was $+ tax
As always, we acted in good faith and tried to provide the best service possibleWe are proud of the fact that we have been providing consumers in North East Ohio with excellent service for over yearsOur company and our award winning service department has always received the highest customer satisfaction ratings, and we work very hard everyday in order to continue to do so
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank you for bringing this matter to our attention. We are sorry that you had a bad experience with usIt seems that our rep took too much time and therefore never finished getting your comments on our “homeowner reaction report”. We sincerely apologize for that and we will of course
send you a gift card in the mail immediately
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
After meeting with representatives from Great Lakes Water Treatment, Inc. we agreed upon the following:1. Compensation for the malfunctioning faucet valued up to $250. Item to be purchased by us (home owners) and reimbursed by Great Lakes Water Treatment, Inc.2. Additional equipment to be installed into our home at no cost to home owners that adds Calcium and Magnesium into the drinking water.3. The value of the reverse osmosis system ($1,000) to be reimbursed / credited to our account. 4. Representative from Great Lakes Water Treatment, Inc. will assist us with credit company, [redacted] in resolving financing concerns.
Regards,
Denise R[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12579561, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I would beg to differ with the business his response they did not provide timely service which cost me a lot of unnecessary money and also sold me parts I didn’t need that doesn’t sound very reputable to me it sounds dishonest. That being said I request a restitution that they still owe me or I will for the complaint to the rain soft corporation.
First we would like to thank Mr. [redacted] for binging this matter to our attention. We obviously do not benefit from contacting people who are not interested in our products or services. Although we do not use bulk mail at all at this time, we have added Mr. [redacted] at his new address to our do-not-mail...
list. We apologize if we sent him a misleading piece of mail; it is certainly not our intent to do so. We will review all our direct correspondence with consumers whether via email or regular mail to ensure that our message is clear. We are proud of our line of products and services that we offer and we have been doing business in the Cleveland area for over 30 years with thousands of satisfied customers. We enjoy extremely high customer satisfaction ratings and have won several awards to that effect and we abide by our industry’s Code of Ethics as well as our own Best Practices and Procedures policies.
This issue was resolved over a month ago on 3/23/2017. Customer contacted us at 1:00pm, we met with the customer at 5:15 pm that same day. Customer had some unforeseen circumstances including a leaking roof, loss of a job, and a death in the family. We responded immediately - this...
complaint has been completely resolved.We have been in business operating in North East Ohio for over 31 years under the same management and ownership and we have thousands of satisfied customers both commercial and residential. We have achieved and continue to achieve extremely high customer satisfaction socres on independent surveys that are conducted with our customers. Our systems are tested and certified by independent organizations including the National Sanitation Foundation (NSF), the Water Quality Association (WQA), UA, and others and are GUARANTEED to to provide a lifetime of benefits to our customers, just as demonstrated. The manufacturer, a leader in the water treatment industry since 1953, backs the equipment with LIFETIME warranty - the strongest warranty in the industry. In addition to improving the quality of life of the end user in so many ways these systems save families more money than they cost, making them one of the best investments that a homeowner can make in their home.