B & I Computer Consultants, Inc Reviews (3)
Review: Purchased software for daycare center, as soon as the trial was over the company stopped receiving calls and responding to e-mails or messages. Our agency is currently unable to utilize the software because support is unavailable.Desired Settlement: Company honors it commitment. I purchased to product in good faith which came with one year support, and I would like B & I ([redacted]) to honor their end of the deal.
I am not sure what the issue is. We have helped the center numerous times, and as far as I am aware, we have always returned calls, emails, etc. I have personally helped this center multiple times. We will call the center Monday morning.
Review: The Business I work for has purchased a software program from this software company, understanding that there was a 60- day money back gurantee if dissatisfied. B & I offered mediocre support during the 60 days, but prolonged the return time on support/set-up issues and "guranteed" updates, that would not be available until after our 60 day money back expired. After our 60 days, there has been little to no support from the company to resolve the issues on the program to make it usable for our Daycare business. I have contacted **. [redacted] numerous times, mostly by email for a paper trail, and also by phone. The phone recording left by **. [redacted] states that "he is currently busy assisting other customers, and to leave a detailed message and he'll return the call within the hour" THAT has never happened.....either four or five emails, or phone calls over the span of three to five weeks before I get any sort of response from **. [redacted] Jacobs. I have mentioned my dissatisfaction with his quality of support and service and if it didn't get resolved, I wanted my money refunded. I had to threaten to report to the Revdex.com to get a response out of him last time. I am currently going on four emails and a phone call in the past three weeks, and still no response for SUPPORT.Desired Settlement: Refund, I no longer want to use this software program, and feel I was decieved by the quality of service and support I was getting during my 60 days.
We answered the customer's questions relating to functionality in the software, and returned calls numerous times (frequently leaving messages.) We provided excellent support for issues the center had regarding functionality available in the software. The center requested additional functionality including tracking multiple bank accounts, changes to the payroll functionality, and several other functions. We agreed to add this functionality, free of charge, and have created this functionality, but it took longer than anticipated. The functionality has been added and will be a part of our new release due this month.
If, as the customer says, they didn't like the support during the trial period, they should have returned the software then.
We are available to answer any questions they have.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
I am rejecting this response because: The business did NOT leave multiple messages or phone calls as we have ONLY received two messages from the business since the purchase in January of 2013. We are more than willing to provide all corresponding emails that have questions about already existing functionalities that were part of the businesses original software, that were not being responded to. I handled 80% of the issues via email for the precise reason of documentation. Any phone calls were much appreciated, but NOT all issues were resolved, only the response of " I will look into it and contact you"....with no contact. If we knew during the trial period, that this business would be so uncooperative, we would have gladly returned the software.