B & I Insulation

This was confusing because we do not have a [redacted] or anyone at 8th street as a customer We do have a [redacted] *** at another address that we believe is [redacted] mother We have sent technicians out to [redacted] residence multiple times and believe this issue was resolved as of work performed on Sept 7th We have also already agreed to credit [redacted] for service between 8-through 9- We also have a follscheduled with her for Thursday of this week This whole issue was a unique issue that took us longer to resolve than we would have liked but we believe it to be resolved[redacted] 262-898-3781e-vergent.com, LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We believe the customer has had trouble using the Internet service The question in our minds is where the root of the issue is We believe our service and the connection to the home is fine We also believe there is an internal network issue, most likely due to the previous service and our service both being active on the network at the same time and there is a fight between the devices Our technician was unable to fully address all concerns on the internal network but he did observe this fight happening on different devices himself If there are two services active, that will be a problem We are an ISP not a IT consulting company that does work on internal networks and devices In any case, to put this to bed, we will refund the customer all payments they made to our company and not enforce the early termination clause, and schedule an equipment removal of the rooftop equipment Someone from our office will reach out to the customer to schedule that equipment removal

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This was confusing because we do not have a [redacted] or anyone at 3040 8th street as a customer.  We do have a [redacted] at another address that we believe is [redacted] mother.  We have sent technicians out to [redacted] residence multiple times and believe this issue was...

resolved as of work performed on Sept 7th 2017.  We have also already agreed to credit [redacted] for service between 8-21 through 9-7.  We also have a follow-up scheduled with her for Thursday of this week.  This whole issue was a unique issue that took us longer to resolve than we would have liked but we believe it to be resolved.[redacted]262-898-3781e-vergent.com, LLC

We believe the customer has had trouble using the Internet service.  The question in our minds is where the root of the issue is.  We believe our service and the connection to the home is fine.  We also believe there is an internal network issue, most likely due to the previous...

service and our service both being active on the network at the same time and there is a fight between the devices.  Our technician was unable to fully address all concerns on the internal network but he did observe this fight happening on different devices himself.  If there are two services active, that will be a problem.  We are an ISP not a IT consulting company that does work on internal networks and devices.  In any case, to put this to bed, we will refund the customer all payments they made to our company and not enforce the early termination clause, and schedule an equipment removal of the rooftop equipment.  Someone from our office will reach out to the customer to schedule that equipment removal.