B I Worldwide

I WORK FOR A DEALER AND NISSAN USES THIS COMPANY FOR INCENTIVES AND QUARTERLY BONUSES AND RECENTLY WE HIT OUR BONUS AND WAS EXPECTY A PAYOUT ON 04/28/2023 HER IT IS 05/05/2023 AND STILL HAVE NOT BEEN PAID ALL I GET IS WE ARE RESEARCHING IT FOR 7 DAYS NOW MY 10 YEAR OLD SON COULD HAVE RESEACHED IT BY NOW, AND THEY, LIE AND BLOW YOU OFF THIS IS THERE MISTAKE NOT MINETHEY NEED TO MAN UP AND PAY ME WHAT IS OWED TO ME IF YOU ARE THING OF USING THIS COMPANY THINK TWICE THEY HAVE HORRBLE CUSTOMER SERVICE, STAY AWAY FROM IS MY ADVICE

Our client, whom [redacted] works for, provided us with a file update to remove [redacted] from the incentive program as he no longer worked for them We completed the removal per our clients request When [redacted] contacted us in regard to the removal of his program incentive points, we followed up with our client, to confirm again that [redacted] was in fact a terminated employee Our client again confirmed he was terminated with their company With the 2nd request from ***, again reiterating his employment within one of the clients agencies, we escalated again to our client Our client then did additional research Andy then did find out that [redacted] had changed agencies and did still work for them through an agency However required paperwork was not completed by [redacted] or the agency, which resulted in the belief that [redacted] was terminated, which was communicated to us for remova from the programDuring the internal research [redacted] did reach out to us a 3rd time I had a manager on my team contact ***, to let him know we were continuing to research the issue and would update himonce our client confirmed his employment at a new agency, his points were immediately refunded and his account reactivated [redacted] has been contacted with this update along with our sincere apology for the confusion and frustrations caused any additional questions, please contact me Brenda [redacted] brenda[redacted] @biworldwide.com###-###-####

Participant had not contacted BIW until 10/25/16; just days before submitting to the Revdex.com However we did respond to the customer that our plastic cards are shipped from a gift card warehouse with a multitude of cards and that our supplier of the plastic cards does not track serial numbers The amount of time and effort would be significant for them, so it is not an option they offer We do offer and encourage the purchase of online virtual gift cards as a better option from our online program catalog, as with those we can track delivery and usage WE also have verbiage online when placing the order for plastic cards in regard to lost or stolenIt is our policy to not replace gift cards that were shipped in a non traceable method, due to the high amount of claims we receive annually on lost gift cardsHowever we have reached out to this unhappy customer to offer a one time exception of the gift cards replacement; as well as a reminder to her of the virtual gift card option to avoid loss in the futureLet me know if you need any additional information in regard to this concern Thank youBrenda [redacted] Managing Director of Operations BI Worldwide###-###-####Brenda[redacted] @biworldwide.com

We have reviewed Mr***'s concerns and have addressed them. We have replaced the May order with a replacement order for the correct grill. The new grill is scheduled to deliver today, 6/23/ We have been in contact with Mr***'s spouse per Mr
***'s request

Participant had not contacted BIW until 10/25/16; just 2 days before submitting to the Revdex.com.   However we did respond to the customer that our plastic cards are shipped from a gift card warehouse with a multitude of cards and that our supplier of the plastic cards does not track serial...

numbers.    The amount of time and effort would be significant for them, so it is not an option they offer.  We do offer and encourage the purchase of online virtual gift cards as a better option from our online program catalog, as with those we can track delivery and usage.     WE also have verbiage online when placing the order for plastic cards in regard to lost or stolen. It is our policy to not replace gift cards that were shipped in a non traceable method, due to the high amount of claims we receive annually on lost gift cards. However we have reached out to this unhappy customer to offer a one time exception of the gift cards replacement; as well as a reminder to her of the virtual gift card option to avoid loss in the future. Let me know if you need any additional information in regard to this concern.  Thank youBrenda [redacted]Managing Director of Operations BI Worldwide###-###-####Brenda.[redacted]@biworldwide.com

Our client, whom [redacted] works for, provided us with a file update to remove [redacted] from the incentive program as he no longer worked for them.  We completed the removal per our clients request.  When [redacted] contacted us in regard to the removal of his program incentive points,...

we followed up with our client, to confirm again that [redacted] was in fact a terminated employee.  Our client again confirmed he was terminated with their company.   With the 2nd request from [redacted], again reiterating his employment within one of the clients agencies, we escalated again to our client.   Our client then did additional research Andy then did find out that [redacted] had changed agencies and did still work for them through an agency.  However required paperwork was not completed by [redacted] or the agency, which resulted in the belief that [redacted] was terminated, which was communicated to us for remova from the program. During the internal research. [redacted] did reach out to us a 3rd time.   I had a manager on my team contact [redacted], to let him know we were continuing to research the issue and would update him. once our client confirmed his employment at a new agency, his points were immediately refunded and his account reactivated. [redacted] has been contacted with this update along with our sincere apology for the confusion and frustrations caused  any additional questions, please contact me  Brenda [redacted]brenda.[redacted]@biworldwide.com###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.