B & J Auto Sales

Initial Business Response / [redacted] (1000, 6, 2015/10/16) */ Contact Name and Title: [redacted] ***, [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @berico.com Mr***, I want to send our sincere apology for your experienceUpon speaking to our team, they were able to produce a copy of the estimate that was mailed to [redacted] XXXXX in September"Greensboro" being the error, as you are in [redacted] This is an unfortunate mistake made on the mailing addressWe do have your account set up as [redacted] and simply typed in the address incorrectlyThis is not our typical response time and are glad to get items emailed/faxed/etcif that is the customer's preferenceWe realize your frustration and look forward to growing from this situationIf there is anything else we can do for you please let us knowWe will be following up with a call as well Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I followed up with Berico several times following the mailing of the estimate because I had not received itWhy would they not call and explain the error and resend the estimate? They also said they would have a representative call us back after I followed up several times, which also never happenedThey dropped the ball, periodIn addition I never received a follow up call from Berico as they stated they would make in their answer to our complaintHard to believe this is not typical when they don't even follow up after answering a complaint to the Revdex.comWe need to be no furhter resolutionAfter a month of waiting on Berico, I contacted [redacted] who came out the same day, provided a quote and was back within days to installThat's customer service Sincerely, [redacted] ***

Initial Business Response /* (1000, 6, 2015/10/16) */
Contact Name and Title: [redacted], [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@berico.com
Mr. [redacted],
I want to send our sincere apology for your experience. Upon speaking to our team, they were able to produce a...

copy of the estimate that was mailed to [redacted] XXXXX in September. "Greensboro" being the error, as you are in [redacted] This is an unfortunate mistake made on the mailing address. We do have your account set up as [redacted] and simply typed in the address incorrectly. This is not our typical response time and are glad to get items emailed/faxed/etc. if that is the customer's preference. We realize your frustration and look forward to growing from this situation. If there is anything else we can do for you please let us know. We will be following up with a call as well.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (3000, 8, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I followed up with Berico several times following the mailing of the estimate because I had not received it. Why would they not call and explain the error and resend the estimate? They also said they would have a representative call us back after I followed up several times, which also never happened. They dropped the ball, period. In addition I never received a follow up call from Berico as they stated they would make in their answer to our complaint. Hard to believe this is not typical when they don't even follow up after answering a complaint to the Revdex.com. We need to be no furhter resolution. After a month of waiting on Berico, I contacted [redacted] who came out the same day, provided a quote and was back within 3 days to install. That's customer service.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/07/14) */
Contact Name and Title: Will B[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@berico.com
Mrs. [redacted],
Thank you for your feedback! In review of your situation, it appears all fuse concerns were resolved on 7/5/2016. We are...

sorry for the challenges we incurred in our review process. It does look like we replaced a fuse twice. After our first replacement, the AC system was working upon the completion of the call, which appeared to resolve the issue. The second time we replaced additional fuses, and again the AC system was working when the technician completed the call. On our third visit, we were able to find where a wire was shorting out and causing the fuse issues. We certainly understand this created an inconvenient situation for your tenants. Rest assured we always want to fix issues the first time, and apologize this was not done in this case. The system does remain on warranty which covers all repairs except the diagnostic fee. Due to the inconveniences, we have cut this fee in half. If there is anything else we can do, please let us know.