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B J C Hospice

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B J C Hospice Reviews (4)

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I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
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Mr. [redacted]'s email address has been taken off our list. We apologize for any inconvenience.

Cancer-twin sister. Hospice initiated without emphasizing the moment it starts your loved one will not be coherent. Her sons were not there. Epic fail
Tuesday, October 7, hospice chaplain arrives, asks my sister [redacted] if she is in pain. She replies, yes, chaplain makes a call and liquid meds are delivered to the house and given to my sister. She is then not able to communicate except to moan due to the "automatic schedule of medicine" no consideration that her children are coming, both several hours away. She refused a catheter that night "incoherently" saying she was not ready for that. She did manage to say " I am mad at all of you" because she knew then that there was no consideration that her children were coming. She had been medicated to the point that she could not communicate or argue her point or wishes. She was not told that she would no longer be able to communicate once the liquid hospice morphine schedule started. Nurse [redacted] was rude and condescending regarding the choking effect that the hourly forced feeding of liquid morphine was causing. She said "We are bothered by it more than she is, it is not choking or aspirating and went on to explain what each word clinically meant." I interrupted her dissertation as I am well read and thereby insulted by her lack of compassion and audacity to think that the cancer patients family cares about the definition that the medical community uses for symptoms. And we don't care for the inclusion of we when you clearly aren't a part of we, while you are insulting us. Ultimately what we wanted to happen from that meeting was obtained and afterward she regaled us with how difficult the task was to complete but her gifted wording in the request had done the job.
Do you have a time machine?
You cannot fix, redo or make up the time that was lost in the last days of her life. The conversation, the one last look into your loved ones eyes, the lost closure.
Since this is your specialty, the patient, if awake and coherent should be asked, "Are you in pain?" And if the answer is yes. The question should be posed. "Are you ready for pain medication that will make you unable to communicate?" This patient, my twin sister was not asked the second question. Her children were coming and when they got there she was not in a coherent state 2 days after hospice was initiated. Way to go

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Address: 8300 Eager Rd # 500a, Saint Louis, Missouri, United States, 63144-1425


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