B J's Off-Road Inc

First off we aren't liars, we don't appreciate being called that.  Mistakes do happen but being called a liar isn't polite or proper.
The first time you ordered this, we sent them item but it fell within a Friday (no USPS pickup) and a weekend and a holiday.  We shipped it out, you called...

to complain that it didn't go out immediately when you ordered. You asked to cancel your order, so we canceled your order, canceled the shipment and refunded your money in full.
This shipment, I am not sure what happened.  We DID ship it, if we didn't ship it, we wouldn't have charged your card and you would NOT have a tracking number.  Once we charge a card (or PayPal), we pack and ship them order and generate a tracking number with the shipping label.  We then put it on the USPS table for pickup.  I checked all the other tracking numbers sent that day and all of them have been delivered or scanned into the system.  Yours just says Shipping Label Created, USPS Awaiting Item.
It was sent out on Wednesday, November 16th at 2:59pm.  This means it probably didn't make the cut-off for Wednesday (our pickup is anywhere from noon to 3pm) and got picked up Thursday.  You filed this complaint Friday, November 18th.  We are not able to file a USPS insurance claim for 7 days which would be Thursday the 24th.  If it doesn't turn up by then we will file a claim on the 28th of November and resend out your package.  (the 24th is Thanksgiving and we are closed until Monday the 28th)
Sorry this happened and we want to get you your package but maybe it would be best to just refund your money?
Thanks
BJ's Off-Road