B-K Tool & Design Inc.

Hello *** ***-As per our conversation this morning, we apologize for any inconvenience you experienced with your vehicle.Also, please accept from us a payment to you of $150.I have spoken with your Salesperson, *** *** and our General Sales Manager, *** *** and we allhope to keep you and
your family as satisfied customers in the future!Please feel free to call on me at any timeWe look forward to presenting a new Subaru when you are ready. Thank you,*** ***General Manager

I am sorry that I did not address thisKearny Mesa Hyundai will not reimburse you for prior repairs or rental car charges. Hyundai has contacted you by email and stated the following:"We will reevaluate her claim and review previous receipts that she will be submitting for reimbursement once repairs are complete and submit them to finance for consideration" *** will await your call to schedule the procedure outlined in the prior response at your convenience.Thank you,*** ***

Hi Mr***- To the Revdex.com and Mr***: Mr***, as per our conversation by phone this morning: We sincerely apologize for the inconvenience you experienced with your cancellation requests. Our Finance Administrator, *** *** is preparing a check
for $for payment to SDCCU.She will FedEx it and send you a copy for your records. Please accept a goodwill gesture for a $credit in our Dealership Parts or Service Departments,good for any goods and services we provide, to use on any of your visits to San Diego. Print and present this email as a coupon for paymentIt is also transferrable. Thank you for your patience and please feel free to call me if I can be of service in the future. *** ***General Manager/VPKearny Mesa Hyundai Subaru###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Hello,After six months and lots of back and forth, the dealership finally responded to my inquiries and have written me a check for the refund, as well as given me bonus creditIs there anything I must do in regards to this complaint?
Regards,
*** ***

To Revdex.com-I have begun to research the customer issue todayIt is never our intention to cause any customer an inconvenience of this natureI will speak with *** and our Service ManagerWe will make sure this very important complaint is investigated immediately and respond further on Monday,
April 11, 2016.Thank you,*** *** General Manager Kearny Mesa Subaru

Hello *** ***-As per our conversation this morning, we apologize for any inconvenience you experienced with your vehicle.Also, please accept from us a payment to you of $150.I have spoken with your Salesperson, *** *** and our General Sales Manager, *** *** and we allhope to keep you and
your family as satisfied customers in the future!Please feel free to call on me at any timeWe look forward to presenting a new Subaru when you are ready. Thank you,*** ***General Manager

To Revdex.com-I have begun to research the customer issue todayIt is never our intention to cause any customer an inconvenience of this natureI will speak with *** and our Service ManagerWe will make sure this very important complaint is investigated immediately and respond further on Monday,
April 11, 2016.Thank you,*** *** General Manager Kearny Mesa Subaru

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Again, you did not read my complaint or address my issues. Every time my vehicle was brought in for repairs and recall work on the glass roof, damage was done, not just the dirt and mud left behind. I don't consider dirt and mud to be "damage". You replaced my entire glass roof because of damage done by your employees. *** chose that, not me. Since you are either unwilling to or incapable of reading my complaints, which are clearly documented on your own letterhead each time I was at your dealer, I will be going elsewhere for resolution. Cc ***, go ahead and start the paperwork, you're right they're not listening. Also look into the class action another customer is filing, maybe we need to join that too. Let me know.
Regards,
*** ***

We responded to *** ***’s complaint by email on 4/9/16. Both my Service Manager Chuck Kempf and I have also called and left phone messages for Ms*** on 4/11/16, with no replies. We would like to work with her and hope to resolve any misunderstanding or inconvenience in her request for a Service estimate,but do not want to annoy or bother with persistent requests. Please forward that we would like to make her business dealings in the future satisfactory and consider this our resolution until wereceive further notification. Thanks, *** ***General Manager/VPKearny Mesa Hyundai Subaru*** ***

Revdex.com:
The general manager of the car dealership did call me and we spoke at length about the issue and he came up with ways we can resolve thisI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedthank you for your assistance in the matter
Regards,
*** ***

Kearny Mesa Subaru reached out to me on 10/21/and apologizedThey advised they will be issue me a check for my deductible

Hi Mr***- Please call me at your convenience
As a valued customer, I have reviewed your issue and would like
serve your needs completely going forward
We would like to: 1) Send you a full refund of $on your Standard
Plan OR 2) Apply an upgrade to a Preferred Plan at no additional charge to
you. OR 3) Perform your request of $refund for last months and eliminate $fee starting this month. If you prefer not to call just email me your choice and we will conduct this immediately.
Thank you,
*** ***
General Manager/Vice President
Kearny Mesa Hyundai Subaru
(858) 278-7100

Hello Mr***-As a valued customer, I am very willing to meet with you to discuss your concerns.I have met with our Service Director *** *** and your Service Advisor *** Golliday*** walked me thru your Service experience: the replacement of parts, cleaning of the door
jams, etc.and assured me that your vehicle was ultimately repaired to your satisfaction.I also read your email correspondence which confirms his follow up, with no ensuing complaints. We apologize for any inconvenience you feel we may have caused youI have left you a phone messageas well and look forward to hearing from you.Thank you,*** ***General Manager Kearny Mesa Hyundai

Revdex.com:
The general manager of the car dealership did call me and we spoke at length about the issue and he came up with ways we can resolve thisI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedthank you for your assistance in the matter
Regards,
*** ***

Hello Mr***-I just called and left you a message on both phone numbers listed above.First of all thank you for your businessAs a valued customer we apologize for any inconvenienceyou have experienced.We have made the payoff on your vehicle trade in and the Fed Ex tracking # is
***.Our Finance Department Administrator *** call will also do a follow up call to the lendinginstitution to verify that we received your vehicle as a trade in on 4/22/and that you shouldbe responsible for any payments due after that date.Please call me at any time if you have any further questions.*** ***General Manager858-278-

Hello Mr***-I apologize if you felt that my response did not address your complaint satisfactorilyWe do take your concerns? seriously and value your business here.On 1/19/17? you brought the Sonata in for a glass roof repairYour service order addressed your stated concerns by replacing the glass assembly and side moldings.Upon inspection of the completion of work, you noted to your Service Advisor the issues of the door jams, which were cleaned to your satisfaction at that time.On 2/7/we replaced parts that had been ordered during 1/19/visit, that had arrived at our dealership scratched on shipment from the factoryYou again pointed outan issue with the door jams that were cleaned to your satisfaction.We are very interested in making you a completely satisfied customerShould there be further damage or repairs needed at this point please call *** or myself to schedulean appointmentWe are at your service!Thank you,*** ***? ?

*** *** is a valued customer at Kearny Mesa Hyundai.We have contacted her and Hyundai Motor America by phone and email in an effort to resolve this issue.*** *** our Service Manager will work with a Hyundai Field Service Engineer and Techline supportto diagnose the problem as we have not
been able to duplicate her concern up to this point.We would like *** to contact *** at her convenience to bring the vehicle in for this procedure.Thank you,*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint? At this juncture, my car had already been there for one month and they could not determine causeI am willing to have my car sit there for as long as needed but I need KM Hyundai to provide at their cost a rental car during the entire timeThey also did not address compensation for the previous rental car bill I incurred.?
Regards,
*** ***

Dear *** *** and Revdex.com-Please accept my apology on behalf of? Kearny Mesa Subaru for any inconvenience you feel we may have caused you in your experience at
our dealership.Please accept our goodwill gesture of $A check? is? being prepared and sent to your address above.I would also like to speak with you personally and welcome you back to our storeI left you a message earlier today when I called.Sincerely,*** ***, General Manager***? ? ?

To Revdex.com and Mr***-We sincerely apologize for the delay in processing the refund.As per our phone conversation with Mr***, we are mailing a check today.? Please know that we value you as a customer and are at your service in the future.Thank you,*** ***General Manager