Hi Mr [redacted] -? Please call me at your convenience ? As a valued customer, I have reviewed your issue and would like serve your needs completely going forward ? We would like to:? 1) Send you a full? refund of $on your Standard Plan? OR? 2)? Apply an upgrade to a Preferred Plan at no additional charge to you.? OR? 3)? Perform your request of $refund for? last months and eliminate $fee starting this month.? ? ? If you prefer not to call just email me your choice and we will conduct this immediately.? ? Thank you, ? [redacted] General Manager/Vice President Kearny Mesa Hyundai Subaru (858) 278-7100? ? ?
I am sorry that I did not address thisKearny Mesa Hyundai will not reimburse you for prior repairs or rental car chargesHyundai has contacted you by email and stated the following:"We will reevaluate her claim and review previous receipts that she will be submitting for reimbursement once repairs are complete and submit them to finance for consideration" [redacted] will await your call to schedule the procedure outlined in the prior response at your convenience.Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [As stated before the dealers service writers are the ones that should, instead of being lazy and writing it down in ink, type up a new one but they always fail to doAs stated before there is documentation of the complaint to Subaru corporate of the issue prior to this dealership having "written" on their repair orderInstead of accepting blame they wish to shift it and cover their tracks behind shady business practices that deceive the customersThey have yet to offer any type of response to the fact that Subaru has an official complaint regarding the issue prior to them having it on their repair ordersClear cut sign of laziness and poor customer service and business practice as a dealership representing Subaru] Regards, [redacted]
Hello Mr [redacted] -I just called and left you a message on both phone numbers listed above.First of all thank you for your businessAs a valued customer we apologize for any inconvenienceyou have experienced.We have made the payoff on your vehicle trade in and the Fed Ex tracking # is [redacted] .Our Finance Department Administrator [redacted] call will also do a follow up call to the lendinginstitution to verify that we received your vehicle as a trade in on 4/22/and that you shouldbe responsible for any payments due after that date.Please call me at any time if you have any further questions[redacted] General Manager858-278-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint At this juncture, my car had already been there for one month and they could not determine causeI am willing to have my car sit there for as long as needed but I need KM Hyundai to provide at their cost a rental car during the entire timeThey also did not address compensation for the previous rental car bill I incurred Regards, [redacted] ***
Hello Mr [redacted] -I apologize if you felt that my response did not address your complaint satisfactorilyWe do take your concerns? seriously and value your business here.On 1/19/17? you brought the Sonata in for a glass roof repairYour service order addressed your stated concerns by replacing the glass assembly and side moldings.Upon inspection of the completion of work, you noted to your Service Advisor the issues of the door jams, which were cleaned to your satisfaction at that time.On 2/7/we replaced parts that had been ordered during 1/19/visit, that had arrived at our dealership scratched on shipment from the factoryYou again pointed outan issue with the door jams that were cleaned to your satisfaction.We are very interested in making you a completely satisfied customerShould there be further damage or repairs needed at this point please call [redacted] or myself to schedulean appointmentWe are at your service!Thank you, [redacted] ? ?
To Revdex.com and Mr [redacted] -We sincerely apologize for the delay in processing the refund.As per our phone conversation with Mr [redacted] , we are mailing a check today. Please know that we value you as a customer and are at your service in the future.Thank you, [redacted] General Manager
Hi Mr***- To the Revdex.com and Mr***: Mr***, as per our conversation by phone this morning: We sincerely apologize for the inconvenience you experienced with your cancellation requestsOur Finance Administrator, [redacted] is preparing a check for $for payment to SDCCU.She will FedEx it and send you a copy for your recordsPlease accept a goodwill gesture for a $credit in our Dealership Parts or Service Departments,good for any goods and services we provide, to use on any of your visits to San DiegoPrint and present this email as a coupon for paymentIt is also transferrableThank you for your patience and please feel free to call me if I can be of service in the future [redacted] General Manager/VPKearny Mesa Hyundai Subaru###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Hello,After six months and lots of back and forth, the dealership finally responded to my inquiries and have written me a check for the refund, as well as given me bonus creditIs there anything I must do in regards to this complaint? Regards, [redacted] ***
Dear [redacted] and Revdex.com-Please accept my apology on behalf of Kearny Mesa Subaru for any inconvenience you feel we may have caused you in your experience at our dealership.Please accept our goodwill gesture of $A check is being prepared and sent to your address above.I would also like to speak with you personally and welcome you back to our storeI left you a message earlier today when I called.Sincerely, [redacted] , General Manager [redacted]
Hello Mr [redacted] -I apologize if you felt that my response did not address your complaint satisfactorilyWe do take your concerns seriously and value your business here.On 1/19/you brought the Sonata in for a glass roof repairYour service order addressed your stated concerns by replacing the glass assembly and side moldings.Upon inspection of the completion of work, you noted to your Service Advisor the issues of the door jams, which were cleaned to your satisfaction at that time.On 2/7/we replaced parts that had been ordered during 1/19/visit, that had arrived at our dealership scratched on shipment from the factoryYou again pointed outan issue with the door jams that were cleaned to your satisfaction.We are very interested in making you a completely satisfied customerShould there be further damage or repairs needed at this point please call [redacted] or myself to schedulean appointmentWe are at your service!Thank you, [redacted]
[redacted] is a valued customer at Kearny Mesa Hyundai.We have contacted her and Hyundai Motor America by phone and email in an effort to resolve this issue[redacted] our Service Manager will work with a Hyundai Field Service Engineer and Techline supportto diagnose the problem as we have not been able to duplicate her concern up to this point.We would like [redacted] to contact [redacted] at her convenience to bring the vehicle in for this procedure.Thank you, [redacted]
Hello Mr [redacted] -As a valued customer, I am very willing to meet with you to discuss your concerns.I have met with our Service Director [redacted] and your Service Advisor [redacted] Golliday [redacted] walked me thru your Service experience: the replacement of parts, cleaning of the door jams, etc.and assured me that your vehicle was ultimately repaired to your satisfaction.I also read your email correspondence which confirms his follow up, with no ensuing complaints We apologize for any inconvenience you feel we may have caused youI have left you a phone messageas well and look forward to hearing from you.Thank you, [redacted] General Manager Kearny Mesa Hyundai
Hi Mr [redacted] -? Please call me at your convenience ? As a valued customer, I have reviewed your issue and would like serve your needs completely going forward ? We would like to:? 1) Send you a full? refund of $on your Standard Plan? OR? 2)? Apply an upgrade to a Preferred Plan at no additional charge to you.? OR? 3)? Perform your request of $refund for? last months and eliminate $fee starting this month.? ? ? If you prefer not to call just email me your choice and we will conduct this immediately.? ? Thank you, ? [redacted] General Manager/Vice President Kearny Mesa Hyundai Subaru (858) 278-7100? ? ?
I am sorry that I did not address thisKearny Mesa Hyundai will not reimburse you for prior repairs or rental car chargesHyundai has contacted you by email and stated the following:"We will reevaluate her claim and review previous receipts that she will be submitting for reimbursement once repairs are complete and submit them to finance for consideration" [redacted] will await your call to schedule the procedure outlined in the prior response at your convenience.Thank you, [redacted]
Kearny Mesa Subaru reached out to me on 10/21/and apologizedThey advised they will be issue me a check for my deductible
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [As stated before the dealers service writers are the ones that should, instead of being lazy and writing it down in ink, type up a new one but they always fail to doAs stated before there is documentation of the complaint to Subaru corporate of the issue prior to this dealership having "written" on their repair orderInstead of accepting blame they wish to shift it and cover their tracks behind shady business practices that deceive the customersThey have yet to offer any type of response to the fact that Subaru has an official complaint regarding the issue prior to them having it on their repair ordersClear cut sign of laziness and poor customer service and business practice as a dealership representing Subaru] Regards, [redacted]
Hello Mr [redacted] -I just called and left you a message on both phone numbers listed above.First of all thank you for your businessAs a valued customer we apologize for any inconvenienceyou have experienced.We have made the payoff on your vehicle trade in and the Fed Ex tracking # is [redacted] .Our Finance Department Administrator [redacted] call will also do a follow up call to the lendinginstitution to verify that we received your vehicle as a trade in on 4/22/and that you shouldbe responsible for any payments due after that date.Please call me at any time if you have any further questions[redacted] General Manager858-278-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint At this juncture, my car had already been there for one month and they could not determine causeI am willing to have my car sit there for as long as needed but I need KM Hyundai to provide at their cost a rental car during the entire timeThey also did not address compensation for the previous rental car bill I incurred Regards, [redacted] ***
Hello Mr [redacted] -I apologize if you felt that my response did not address your complaint satisfactorilyWe do take your concerns? seriously and value your business here.On 1/19/17? you brought the Sonata in for a glass roof repairYour service order addressed your stated concerns by replacing the glass assembly and side moldings.Upon inspection of the completion of work, you noted to your Service Advisor the issues of the door jams, which were cleaned to your satisfaction at that time.On 2/7/we replaced parts that had been ordered during 1/19/visit, that had arrived at our dealership scratched on shipment from the factoryYou again pointed outan issue with the door jams that were cleaned to your satisfaction.We are very interested in making you a completely satisfied customerShould there be further damage or repairs needed at this point please call [redacted] or myself to schedulean appointmentWe are at your service!Thank you, [redacted] ? ?
To Revdex.com and Mr [redacted] -We sincerely apologize for the delay in processing the refund.As per our phone conversation with Mr [redacted] , we are mailing a check today. Please know that we value you as a customer and are at your service in the future.Thank you, [redacted] General Manager
Hi Mr***- To the Revdex.com and Mr***: Mr***, as per our conversation by phone this morning: We sincerely apologize for the inconvenience you experienced with your cancellation requestsOur Finance Administrator, [redacted] is preparing a check for $for payment to SDCCU.She will FedEx it and send you a copy for your recordsPlease accept a goodwill gesture for a $credit in our Dealership Parts or Service Departments,good for any goods and services we provide, to use on any of your visits to San DiegoPrint and present this email as a coupon for paymentIt is also transferrableThank you for your patience and please feel free to call me if I can be of service in the future [redacted] General Manager/VPKearny Mesa Hyundai Subaru###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Hello,After six months and lots of back and forth, the dealership finally responded to my inquiries and have written me a check for the refund, as well as given me bonus creditIs there anything I must do in regards to this complaint? Regards, [redacted] ***
Dear [redacted] and Revdex.com-Please accept my apology on behalf of Kearny Mesa Subaru for any inconvenience you feel we may have caused you in your experience at our dealership.Please accept our goodwill gesture of $A check is being prepared and sent to your address above.I would also like to speak with you personally and welcome you back to our storeI left you a message earlier today when I called.Sincerely, [redacted] , General Manager [redacted]
Hello Mr [redacted] -I apologize if you felt that my response did not address your complaint satisfactorilyWe do take your concerns seriously and value your business here.On 1/19/you brought the Sonata in for a glass roof repairYour service order addressed your stated concerns by replacing the glass assembly and side moldings.Upon inspection of the completion of work, you noted to your Service Advisor the issues of the door jams, which were cleaned to your satisfaction at that time.On 2/7/we replaced parts that had been ordered during 1/19/visit, that had arrived at our dealership scratched on shipment from the factoryYou again pointed outan issue with the door jams that were cleaned to your satisfaction.We are very interested in making you a completely satisfied customerShould there be further damage or repairs needed at this point please call [redacted] or myself to schedulean appointmentWe are at your service!Thank you, [redacted]
[redacted] is a valued customer at Kearny Mesa Hyundai.We have contacted her and Hyundai Motor America by phone and email in an effort to resolve this issue[redacted] our Service Manager will work with a Hyundai Field Service Engineer and Techline supportto diagnose the problem as we have not been able to duplicate her concern up to this point.We would like [redacted] to contact [redacted] at her convenience to bring the vehicle in for this procedure.Thank you, [redacted]
Hello Mr [redacted] -As a valued customer, I am very willing to meet with you to discuss your concerns.I have met with our Service Director [redacted] and your Service Advisor [redacted] Golliday [redacted] walked me thru your Service experience: the replacement of parts, cleaning of the door jams, etc.and assured me that your vehicle was ultimately repaired to your satisfaction.I also read your email correspondence which confirms his follow up, with no ensuing complaints We apologize for any inconvenience you feel we may have caused youI have left you a phone messageas well and look forward to hearing from you.Thank you, [redacted] General Manager Kearny Mesa Hyundai