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B & L Bike Shop

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B & L Bike Shop Reviews (1)

Review: We came to purchase handle grips from B and L on 06/17/2014 we have had a long relationship with them until the new ownership. my wife purchased it with cash and they were unable to remove the old ones from my son's handle on his walker which is fine. they were unwilling to refund the cash when we did not want the handle grips and stated they must use our debit card when the transaction was purely cash and we never left the place during the time we were there. he refused to give us our money back and wanted our card which again is unacceptable since we never left and only gave the cash to MKWARD. My wife allowed him to do so since we had no choice but this is an unacceptable policy. Due to my health , I was unable to intervene ortherwise I would not have accepted this access to our account needlessly by this business. I am friends with the owners family but will no do business again with them after 30+ years.Dr [redacted]Desired Settlement: We wish to have our cash and they have no right to demand access to our account to receive back what is justly due to use when we never left the business. Refund into our bank debit is not appropriate when it was never used. Dr [redacted]

Business

Response:

Dear Dr. [redacted],

First please accept my apologies for the lack of professional customer service your received during your last visit to B & L Bike Shop on June 17, 2014. Although [redacted] was following our company policy of no cash refunds, in a situation like yours, he should have overridden the policy. Unfortunately when you visited the store I was out on vacation and the store manager was taking a much deserved day off and so there wasn't a level of management present to allow [redacted] to just easily override store policy and not wanting to go against store policy [redacted] created a very unpleasant visit for you and your family.

I completely understand your frustration and I am deeply sorry for the inconvenience that was caused during your visit. You have plainly stated in your complaint to the Revdex.com that you wish to never do business with B & L Bike Shop in the future, but if you change your mind and decide to visit us in the future, we are placing a $25 credit on your account as a token of our appreciation for your business.

Sincerely,

Owner

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Description: Bicycle - Dealers

Address: 610 3rd St., Davis, California, United States, 95616

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