B & L Flooring America Reviews (5)
I purchased flooring from Crazy Nates in Prescott Valley at the end of February The sales guy recommended I leave it in their temperature controlled warehouse until we were ready to install it in our kitchen, which was being remodeled Unfortunately, I was not able to get ahold of them when I tried calling and emailing in the beginning of AprilApparently the store is dark and notices are taped to the doorI had purchased $worth of flooring and now have no product to show for it
We ordered and paid in full for carpeting on 3/3/ It was promised within 2-weeks, weeks at the latest We called on 3/23/said install week of 3/30/ Nate called back saying the carpet would not be in for at least another week and he will call to reschedule
On 4/7/we went to the location in *** *** because no one had returned our phone calls and the doors were locked On 4/9/we went to the location in *** on *** and the doors there were also locked and no notice of why We had paid in full $2,on our credit card and thought we lost the money for good We then called the Revdex.com in *** and she helped me and advised me to call my credit card company and file a dispute I did that and it is now in the hands of the credit card company
A 2 DAY JOB TURNED INTO TEN DAYS, DUE TO THE FACT THE MAIN BATH VINYL WAS NOT SQUARED AND THEY KNEW IT WOULD BE OFF BEFORE THEY DID IT. THE INSTALLER SAID THEY WERE AFRAID THAT WOULD HAPPEN BUT,WAS TOLD TO DO IT ANYWAY. I ASK ABOUT A REIMBURSEMENT AND WAS TOLD SHE WOULD LET THE OWNER KNOW. 5 DAY'S LATER NO APOLOGY CALL,LETTER, NOTHING. IT IS LIKE THEY GOT THE MONEY AND WASH THEIR HANDS OF YOU.
An employee from B & L flooring, [redacted], came to my residence and measured my three bedrooms for carpeting. She had me sign a charge to my credit card for $3,600.00 without giving me a receipt or any paperwork to document the square feet, or the carpeting that I had picked out. After I pressed her later that same day for a copy of any paperwork, [redacted] told me to stop by the store the next day for copies of the order that she had completed. Her paperwork indicated that the total carpeting was 64 square feet.
The whole process didn't feel right to me, so I contacted [redacted] less than 24 hours after I had signed for the carpeting and told her that I wished to cancel my order. She advised me that the factory had already cut the carpeting and that it was too late to cancel the order.
I then contacted another local carpet store and received a quote for the same carpeting for $1,100.00 less. It turned out that the total square feet for my three bedrooms was only 55 square feet and not 64 square feet as [redacted], from B & L flooring had measured.
On 09/15/12 I made a down payment on flooring to be installed in my home. Due to product availability it was not installed until October 8/9/10. Since these were also my working days I had to leave the house unlocked so they could get in to do the work. On 10/10/12 the installers left without finishing the trim around the laminate flooring. They stated they did not have enough and it would be ordered.After hours on 10/10/12 I realized I had jewelry missing and notified the installer and then the company the next day. I stated I would not allow them in my home again without my being there.I was told at that time there were no installers available on a weekend. I told them to drop off the trim and I would finish it myself.I did file a police report and eventually received a voicemail from [redacted] stating he was the owner. There was no request to call him. I left a message for him to call me, which was not responded to. I caught him at the office on 10/29 and asked how to remove the spilled glue from various places in the home. He said he would have to find out and call me back. I have yet to hear from him.On 11/10/12 I had help to finish the trim and when I opened the box they had delivered the color was not even close to what was already installed. They stated they will order more and contact me.They have yet to offer compensation for the labor they did not perform. I realize they are not responsible for the theft, but they are responsible for the poor workmanship and lack of follow through.