B & L Landscaping

All our apartments are inspected before a new resident moves in On moday we had painters, cleaners and carpet cleaners on site in case anything that was missedUpon check-in, our residents are given a mocondition form to complete and return within hoursThe renovations were advertised in as upcoming and our residents received hardwood styled floors as promisedIf there was a complaint at the time, it should have been made to the management, so we could have been addressed in a timely manner Regarding move out charges, our residents are asked to return the apartment in the same condition they received it inA month before move-out, our residents received a letter informing them how to leave the apartment when moving outIn this letter, items such as trash and damages were mentionedAfter move out, the apartment is inspected the same day and its condition is notatedQuestions regarding any of the charges on your move-out statement can be answered by our Resident Services As for the $Reward Card, it is policy that our employees not participate in any promotionsAt the time you renewed, you were an employee of The Village at Blacksburg

In response to Mr*** complaintI reviewed his file and do find that he is due a refund of $50 for rental equipment that we removed prior to the carpet being completely dryI will issue a payment to him directly with a copy of the receipt for his recordsThank you, Patrick S***
Stanley Steemer

Stanley Steemer takes all necessary precautions to protect a customers property. As Ms. [redacted] stated, since she already had plastic under the pieces of upholstery to be cleaned the floors were fully protected. With our cleaning process we do not reuse water, so if any was left it would be clean...

water. The amount of moisture that is used to clean upholstery is very small so any overspray or leakage would be minimal. I spoke with Ms. [redacted] and offered immediate help to extract any additional moisture which she refused.

All our apartments are inspected
before a new resident moves in.  On move-in day we had painters, cleaners
and carpet cleaners on site in case anything that was missed. Upon check-in,
our residents are given a move-in condition form to complete and return within
72 hours. The renovations...

were advertised in 2013 as upcoming and our residents
received hardwood styled floors as promised. If there was a complaint at the
time, it should have been made to the management, so we could have been
addressed in a timely manner.
Regarding move out charges, our
residents are asked to return the apartment in the same condition they received
it in. A month before move-out, our residents received a letter informing them
how to leave the apartment when moving out. In this letter, items such as trash
and damages were mentioned. After move out, the apartment is inspected the same
day and its condition is notated. Questions regarding any of the charges on
your move-out statement can be answered by our Resident Services.
As for the $100 Reward Card, it
is policy that our employees not participate in any promotions. At the time you
renewed, you were an employee of The Village at Blacksburg.