B Line Schools Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
PS
If this company had responded to me in a timely manner this whole matter would had been avoidedThe complaint has been resolved by the company but the damage done has not been
Regards,
*** ***

Student signed up for our course on
morning on 10/30.  That afternoon he left a voicemail and sent an email
requesting help with his account as the chapters were not marking as complete.
 I wrote an email to the student letting him know that the chapters in
question had been updated to...

reflect that he had completed them.  I also
let him know he may want to try a different browser as that may be causing the
issue, and to contact me  if he was still
having issues.  I did not hear from student on Friday, so I assumed all
issues were taken care of.  
Student sent message through contact
us page on parent company (B Line Schools Inc) on 11/2 at 1:05am stating: “Purchased
your online CA security guard course several days ago and have not been able to
move forth as your online system has not worked properly from the day of my
enrollment. Could not register online as your system would not accept payment.
My bank suggested that I call your business line directly and I did. My payment
was accepted over the phone and an account was opened in my name for the full
California Security Guard Course for $ 79.95, (34567), receipt no. [redacted] on Oct.30,
2014. Have been taking and passing the same tests over and over again to no
avail; your system will not move on to the final security Guard exam. I've been
at this for over 12 hours and my progress have moved back and forth many times.
I should have been done days ago. I certainly have put out the effort to
complete the first part for my guard card. This is not working at all for me;
cancel my account and refund all my money. We are done here.”
Student  sent email to support email address 11/2 at
1:09am stating: “Cancel account and refund my money your system online does not
work properly!!!”
Student left comment on company FB
page on 11/2 at 1:13am stating "This company is very very bad it's ripped
off my money and won't make good on it's word. Their system is down and they
won't fix it; won't respond to my phone calls or emails. Their web page
announced how great they were and said that they would put me on a direct track
to receiving my California Guard card along with further security guard
training. They lied. Their system is badly broken and they have ignored all my
calls and emails. I will not rest until these thieves and no goodniks are dealt
with by the legal authorities. Don't let these clowns sucker you. Don't allow them
to lie to you and steal your money."  
I responded to post 11/2 at 4:11pm stating
"Ozzie, I am sorry that you are not satisfied with our service. I replied
to your email on Thursday, which may have gone in your span folder if you did
not see it. I would be more than happy to talk with you on Monday about any
issues you are having with the course."
Student sent one more response on 11/2
at 10:45pm stating "I've checked my spam and trash folder and there is
nothing from you. My spam folder is automatically emptied once every 30 days so
there is junk in there going back to two weeks ago. You are lying to me once
again and I can see that I cannot trust you. As for your being happy to talk to
me; no thanks. The time for talking is past! Have already file a complaint
against B Line Security Training with the Revdex.com and if that doesn't yield the
desired results, well let just say no more ' Mr. Nice Guy". I want my
money back and I want it back now."
Upon getting into the office on Monday
morning, I looked for the email that I sent to student, and realized that it
was never sent out.  I at that time sent
the student the following email, along with refunding his full payment of
$79.95 back to the card provided at signup. 
Email:
 [redacted],
 
I wanted to apologize for the lack of communication.  I
was on calls all Thursday afternoon, so when I saw your email come through I
updated your account to reflect the chapters as completed, and started writing
you an email with all of the pertinent information.  In the email I let
you know that your account had been updated, and to possibly try a different
browser to see if that was the issue with the chapters not showing as
complete.  I also asked you to call or email back if you have any
additional issues.  Since I didn’t hear from you on Friday, I assumed all
was cleared up.
 
After responding to your facebook message yesterday, I came
in this morning to find the email and re-send it to you.  Unfortunately,
it looks as though it was never sent.  For that I apologize.  I just
wanted to let you know we didn’t intend to not respond to you.
 
Per your request, your payment of $79.95 has been refunded
to your account.
 
 
This was an issue of an email not
being sent when I thought it was, which is a mistake on my part.  At no time lack of communication intentional, and a refund was processed the first business day
following his request for a refund.

Review: B Line Security Training has taken my money and not delivered the services that it said that it would. I enrolled in it's online Security Training course for $79.95 on Oct. 30, 2014, receipt no.1035. B Line advertized that they would put me on a direct path to receiving my California guard card as well as other training in the security field. They have not been delivering on their words.Their online system has not worked properly from the start of my enrollment with them and they have repeatedly ignored my phone calls and emails to them regarding these problems. The system does not track my progress properly and it keeps giving me the same tests over and over again; although I've already taken and successfully passed them. Even worse it refuses to advance me to the final test even though the screen indicates that I should take the final exam.Desired Settlement: Refund all my money promptly.

Business

Response:

Student signed up for our course on

morning on 10/30. That afternoon he left a voicemail and sent an email

requesting help with his account as the chapters were not marking as complete.

I wrote an email to the student letting him know that the chapters in

question had been updated to reflect that he had completed them. I also

let him know he may want to try a different browser as that may be causing the

issue, and to contact me if he was still

having issues. I did not hear from student on Friday, so I assumed all

issues were taken care of.

Student sent message through contact

us page on parent company (B Line Schools Inc) on 11/2 at 1:05am stating: “Purchased

your online CA security guard course several days ago and have not been able to

move forth as your online system has not worked properly from the day of my

enrollment. Could not register online as your system would not accept payment.

My bank suggested that I call your business line directly and I did. My payment

was accepted over the phone and an account was opened in my name for the full

California Security Guard Course for $ 79.95, (34567), receipt no. [redacted] on Oct.30,

2014. Have been taking and passing the same tests over and over again to no

avail; your system will not move on to the final security Guard exam. I've been

at this for over 12 hours and my progress have moved back and forth many times.

I should have been done days ago. I certainly have put out the effort to

complete the first part for my guard card. This is not working at all for me;

cancel my account and refund all my money. We are done here.”

Student sent email to support email address 11/2 at

1:09am stating: “Cancel account and refund my money your system online does not

work properly!!!”

Student left comment on company FB

page on 11/2 at 1:13am stating "This company is very very bad it's ripped

off my money and won't make good on it's word. Their system is down and they

won't fix it; won't respond to my phone calls or emails. Their web page

announced how great they were and said that they would put me on a direct track

to receiving my California Guard card along with further security guard

training. They lied. Their system is badly broken and they have ignored all my

calls and emails. I will not rest until these thieves and no goodniks are dealt

with by the legal authorities. Don't let these clowns sucker you. Don't allow them

to lie to you and steal your money."

I responded to post 11/2 at 4:11pm stating

"Ozzie, I am sorry that you are not satisfied with our service. I replied

to your email on Thursday, which may have gone in your span folder if you did

not see it. I would be more than happy to talk with you on Monday about any

issues you are having with the course."

Student sent one more response on 11/2

at 10:45pm stating "I've checked my spam and trash folder and there is

nothing from you. My spam folder is automatically emptied once every 30 days so

there is junk in there going back to two weeks ago. You are lying to me once

again and I can see that I cannot trust you. As for your being happy to talk to

me; no thanks. The time for talking is past! Have already file a complaint

against B Line Security Training with the Revdex.com and if that doesn't yield the

desired results, well let just say no more ' Mr. Nice Guy". I want my

money back and I want it back now."

Upon getting into the office on Monday

morning, I looked for the email that I sent to student, and realized that it

was never sent out. I at that time sent

the student the following email, along with refunding his full payment of

$79.95 back to the card provided at signup.

Email:

[redacted],

I wanted to apologize for the lack of communication. I

was on calls all Thursday afternoon, so when I saw your email come through I

updated your account to reflect the chapters as completed, and started writing

you an email with all of the pertinent information. In the email I let

you know that your account had been updated, and to possibly try a different

browser to see if that was the issue with the chapters not showing as

complete. I also asked you to call or email back if you have any

additional issues. Since I didn’t hear from you on Friday, I assumed all

was cleared up.

After responding to your facebook message yesterday, I came

in this morning to find the email and re-send it to you. Unfortunately,

it looks as though it was never sent. For that I apologize. I just

wanted to let you know we didn’t intend to not respond to you.

Per your request, your payment of $79.95 has been refunded

to your account.

This was an issue of an email not

being sent when I thought it was, which is a mistake on my part. At no time lack of communication intentional, and a refund was processed the first business day

following his request for a refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

P. S.

If this company had responded to me in a timely manner this whole matter would had been avoided. The complaint has been resolved by the company but the damage done has not been.

Regards,