Student signed up for our course on morning on 10/ That afternoon he left a voicemail and sent an email requesting help with his account as the chapters were not marking as complete I wrote an email to the student letting him know that the chapters in question had been updated to reflect that he had completed them I also let him know he may want to try a different browser as that may be causing the issue, and to contact me if he was still having issues I did not hear from student on Friday, so I assumed all issues were taken care of Student sent message through contact us page on parent company (B Line Schools Inc) on 11/at 1:05am stating: “Purchased your online CA security guard course several days ago and have not been able to move forth as your online system has not worked properly from the day of my enrollmentCould not register online as your system would not accept payment My bank suggested that I call your business line directly and I didMy payment was accepted over the phone and an account was opened in my name for the full California Security Guard Course for $ 79.95, (34567), receipt no [redacted] on Oct.30, Have been taking and passing the same tests over and over again to no avail; your system will not move on to the final security Guard examI've been at this for over hours and my progress have moved back and forth many times I should have been done days agoI certainly have put out the effort to complete the first part for my guard cardThis is not working at all for me; cancel my account and refund all my moneyWe are done here.” Student sent email to support email address 11/at 1:09am stating: “Cancel account and refund my money your system online does not work properly!!!” Student left comment on company FB page on 11/at 1:13am stating "This company is very very bad it's ripped off my money and won't make good on it's wordTheir system is down and they won't fix it; won't respond to my phone calls or emailsTheir web page announced how great they were and said that they would put me on a direct track to receiving my California Guard card along with further security guard trainingThey liedTheir system is badly broken and they have ignored all my calls and emailsI will not rest until these thieves and no goodniks are dealt with by the legal authoritiesDon't let these clowns sucker youDon't allow them to lie to you and steal your money." I responded to post 11/at 4:11pm stating "Ozzie, I am sorry that you are not satisfied with our serviceI replied to your email on Thursday, which may have gone in your span folder if you did not see itI would be more than happy to talk with you on Monday about any issues you are having with the course." Student sent one more response on 11/ at 10:45pm stating "I've checked my spam and trash folder and there is nothing from youMy spam folder is automatically emptied once every days so there is junk in there going back to two weeks agoYou are lying to me once again and I can see that I cannot trust youAs for your being happy to talk to me; no thanksThe time for talking is past! Have already file a complaint against B Line Security Training with the Revdex.com and if that doesn't yield the desired results, well let just say no more ' MrNice Guy"I want my money back and I want it back now." Upon getting into the office on Monday morning, I looked for the email that I sent to student, and realized that it was never sent out I at that time sent the student the following email, along with refunding his full payment of $back to the card provided at signup Email: ***, I wanted to apologize for the lack of communication I was on calls all Thursday afternoon, so when I saw your email come through I updated your account to reflect the chapters as completed, and started writing you an email with all of the pertinent information In the email I let you know that your account had been updated, and to possibly try a different browser to see if that was the issue with the chapters not showing as complete I also asked you to call or email back if you have any additional issues Since I didn’t hear from you on Friday, I assumed all was cleared up After responding to your facebook message yesterday, I came in this morning to find the email and re-send it to you Unfortunately, it looks as though it was never sent For that I apologize I just wanted to let you know we didn’t intend to not respond to you Per your request, your payment of $has been refunded to your account This was an issue of an email not being sent when I thought it was, which is a mistake on my part At no time lack of communication intentional, and a refund was processed the first business day following his request for a refund
Student signed up for our course on morning on 10/ That afternoon he left a voicemail and sent an email requesting help with his account as the chapters were not marking as complete I wrote an email to the student letting him know that the chapters in question had been updated to reflect that he had completed them I also let him know he may want to try a different browser as that may be causing the issue, and to contact me if he was still having issues I did not hear from student on Friday, so I assumed all issues were taken care of Student sent message through contact us page on parent company (B Line Schools Inc) on 11/at 1:05am stating: “Purchased your online CA security guard course several days ago and have not been able to move forth as your online system has not worked properly from the day of my enrollmentCould not register online as your system would not accept payment My bank suggested that I call your business line directly and I didMy payment was accepted over the phone and an account was opened in my name for the full California Security Guard Course for $ 79.95, (34567), receipt no [redacted] on Oct.30, Have been taking and passing the same tests over and over again to no avail; your system will not move on to the final security Guard examI've been at this for over hours and my progress have moved back and forth many times I should have been done days agoI certainly have put out the effort to complete the first part for my guard cardThis is not working at all for me; cancel my account and refund all my moneyWe are done here.” Student sent email to support email address 11/at 1:09am stating: “Cancel account and refund my money your system online does not work properly!!!” Student left comment on company FB page on 11/at 1:13am stating "This company is very very bad it's ripped off my money and won't make good on it's wordTheir system is down and they won't fix it; won't respond to my phone calls or emailsTheir web page announced how great they were and said that they would put me on a direct track to receiving my California Guard card along with further security guard trainingThey liedTheir system is badly broken and they have ignored all my calls and emailsI will not rest until these thieves and no goodniks are dealt with by the legal authoritiesDon't let these clowns sucker youDon't allow them to lie to you and steal your money." I responded to post 11/at 4:11pm stating "Ozzie, I am sorry that you are not satisfied with our serviceI replied to your email on Thursday, which may have gone in your span folder if you did not see itI would be more than happy to talk with you on Monday about any issues you are having with the course." Student sent one more response on 11/ at 10:45pm stating "I've checked my spam and trash folder and there is nothing from youMy spam folder is automatically emptied once every days so there is junk in there going back to two weeks agoYou are lying to me once again and I can see that I cannot trust youAs for your being happy to talk to me; no thanksThe time for talking is past! Have already file a complaint against B Line Security Training with the Revdex.com and if that doesn't yield the desired results, well let just say no more ' MrNice Guy"I want my money back and I want it back now." Upon getting into the office on Monday morning, I looked for the email that I sent to student, and realized that it was never sent out I at that time sent the student the following email, along with refunding his full payment of $back to the card provided at signup Email: ***, I wanted to apologize for the lack of communication I was on calls all Thursday afternoon, so when I saw your email come through I updated your account to reflect the chapters as completed, and started writing you an email with all of the pertinent information In the email I let you know that your account had been updated, and to possibly try a different browser to see if that was the issue with the chapters not showing as complete I also asked you to call or email back if you have any additional issues Since I didn’t hear from you on Friday, I assumed all was cleared up After responding to your facebook message yesterday, I came in this morning to find the email and re-send it to you Unfortunately, it looks as though it was never sent For that I apologize I just wanted to let you know we didn’t intend to not respond to you Per your request, your payment of $has been refunded to your account This was an issue of an email not being sent when I thought it was, which is a mistake on my part At no time lack of communication intentional, and a refund was processed the first business day following his request for a refund