B & M Furniture

Mr [redacted] is requesting the original statement from the Technician, we are totally electronic and both the workorder nor the invoice has Mr [redacted] signature, and the tech did not note that he told customer that everything was under warranty and that there would be no chargeWhat he has been emailed and mailed is the original ‘statement’The original part was installed 9/2/16, we replaced the motor again on 6/6/17, we did not charge the customer for the motor - we charged only labor for replacing the motor the 2nd timeWe also offer a service agreement where we guarantee any repairs (labor and parts) for years as long as the customer is under our Service AgreementBecause Mr [redacted] was not under our service agreement program, we had to charge for the laborBecause we guarantee 100% customer satisfaction, we will write the off that Mr [redacted] feels he does not oweSorry that Mr [redacted] felt he had to get the Revdex.com involved to resolve this, last note in system on 1/8/states that Mr [redacted] would be sending in payment

Revdex.com:At this time, my complaint, ID *** regarding B & M furniture has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***