RE: ID# [redacted] Dear Ms [redacted] The store manager contacted to the customer directly on August 2nd and this complaint has been resolvedWe determined that the customer's original complaint was mishandled at store levelAlthough we do have a no return policy in place on tobacco products, there are exceptions and this instance would qualify as such.We apologized to the customer for what had happened and refunded the total cost of the product totaling $17.08, and included a SHOP 'n SAVE gift card for the customer's inconvenience.If you should need any clarification regarding this complaint, please contact me at the above phone number.Sincerely,Joe A [redacted] General Manager
RE: ID# [redacted] Dear Ms [redacted] The store manager contacted to the customer directly on August 2nd and this complaint has been resolvedWe determined that the customer's original complaint was mishandled at store levelAlthough we do have a no return policy in place on tobacco products, there are exceptions and this instance would qualify as such.We apologized to the customer for what had happened and refunded the total cost of the product totaling $17.08, and included a SHOP 'n SAVE gift card for the customer's inconvenience.If you should need any clarification regarding this complaint, please contact me at the above phone number.Sincerely,Joe A [redacted] General Manager