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B & M Military Surplus

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B & M Military Surplus Reviews (3)

• Aug 09, 2020

SCAM: Terrible customer service and misrepresentation of goods
I purchased a pair of boots and emailed minutes later because I realized they were a knock off brand.

The owner, Bill, responded saying he didn’t offer refunds and offered no recourse. I offered to pay the credit card processing fee if he would cancel the order as the item was not what I wanted.

Order from someone with values and ethic. Avoid B and M Military Surplus at all costs.

Phone response - The items are new, old stock , with a NSN number - government issue number , and N3B on the tag in middle of collar. Consumers have to check a box with our ordering and return policy before continuing, and we do not offer refunds or returns.

On Monday 19 December, 2011 I ordered the following items from B & M Military Surplus:1 ea. Venturer Travel Portfolio Bag1ea. Cold Weather NEW Genuine N-1B Mukluk Boots1ea. Vintage Messenger, Laptop or Shoulder Bag CarrierOn January 3, 2012 I received the Vintage Messenger, Laptop or Shoulder Bag Carrier and the Cold Weather NEW Genuine N-1B Mukluk. The bag was the wrong color and the boots were not a matched pair; one was new (as advertised) the other was old and used.I contacted the seller and after some negotiating agreed to keep the bag and returned the boots to be exchanged with a a New pair. This transaction cost me an additional $21.35. These replacement boots and the Venturer Travel Portfolio Bag arrived on January 18, 2012. The bag was in perfect condition, one of the boots however was broken; one of the lacing grommets strip was torn.I once again contacted the seller, sent him pictures of the damaged boot, and asked him to send a second replacement pair immediately. He refused to do so and asked me to once again send the boots back to him at my own expense. I felt I had been more than patient with the seller already so I decided to file a claim against him with PayPal. Through them I asked for the seller to refund me $69.95 ($49.95 for the boots and $20.00 for the extra shipping I had to pay due to his incompetence), I would also keep the broken boots and have them repaired at my own expense. The seller refused this offer, PayPal ruled in my favor, instructed me to return ALL of the merchandise and will grant me a full refund on the amount of $121.39 upon the seller receiving the merchandise.All of the items were shipped today January 24, 2012 (at yet another $20.35 extra shipping cost) and will be in the seller's hands on January 26,2012.

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Description: ARMY & NAVY GOODS

Address: 2094 Rand Hill Rd, Altona, New York, United States, 12910

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bandmmilitarysurplus.com


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