B & M Pool, Spas & Patio

In March of this year, we signed a contract with B and M Pools ([redacted]). Upon signing this contract, we made a down payment of $1975.00. After several, frustrating telephone calls, they began working on our pool in June. The contract consisted of replacing the liner, increasing the depth, raising some of the deck pillars, cleaning up debris once work is completed, and filling in ruts in our neighbors' yard since B and M trucks had to drive through our neighbor's yard to access our pool. They began work on a Thursday by draining the pool and removing the liner. On Friday, they began working on the depth of the pool. On Monday, we called to find out why they weren't working on our pool and were told that they didn't have the crew to perform the necessary work. On Wednesday, they contacted us to advise that our pool had caved in. After consulting with several other pool companies, we were told (by multiple companies) that you don't leave a wood-sided pool empty for longer than 48 hours or you run the risk of your pool caving in. As a result of B&M's neglectful treatment of our pool, we are in need of a new pool. In hindsight, if B and M Pools had worked over the weekend and on Monday, our pool would have been successfully completed and our children would have been able to have a pool this summer. B and M Pools left our yard in a mess. We were left with the responsibility of cleaning up the old pool liner that they left lying in our yard along with other materials that they used. We have also been left with the responsibility of covering the ruts in our neighbor's yard. We are hoping that other current and prospective pool owners in our area see this complaint so that they refrain from doing business with this company.