B & M Shows

I have reviewed Ms [redacted] ’s complaintWe value her business and will resolve this to her satisfaction, but do want to point out the following: The contract to install the new insulated glass unit was for $237.00, not $ Our notes indicate that the service manager said he would inquire about waiving the labor charge ($81), not the product charge ($156) Credits and/or refunds are typically processed when the job is completed and turned over to AccountingSince the job remains “open” that was not done but we can certainly expedite the refund As a result of the issues we had with the first insulated glass unit we agreed to furnish and install the second insulated glass unit, plus two new balances, completely freeThe cost for this would be $267.00, which is more than the entire cost of the product and labor for the first insulated glass unit In essence, because of the inconvenience with the first insulated glass unit we agreed to perform $worth of work for $We felt this was a fair and reasonable resolutionHowever, in the interest of demonstrating our good faith we will refund the $product cost rather than the $labor charge Sincerely, [redacted] CEO

First class company. Came when they said they would be there, did what they stated and wrote they would. Had one small issue and questioned them on it, they sent a technician back and made the change within a few days. Would use them over and over again. ***

I was delighted with Colonial Windows.....the salesman, which, was Chris G*** did not push his product He showed me what they had He impressed me because he had a suit and tie on, shinned shoes, like he was proud of his productChris gave me a quote, told him SOLD, they delivered when they said they would, impressed how quickly the window went in, mess was cleaned up and job was completed Very very satisfied

First class company. Came when they said they would be there, did what they stated and wrote they would. Had one small issue and questioned them on it, they sent a technician back and made the change within a few days.
Would use them over and over again.
[redacted]

I have reviewed Ms. [redacted]’s complaint. We value her business and
will resolve this to her satisfaction, but do want to point out the following:
 1. The contract to install the new insulated glass unit was
for $237.00, not $260.00.
 2. Our notes indicate that the service manager said he would
inquire about waiving the labor charge ($81), not the product charge ($156).
 3. Credits and/or refunds are typically processed when the
job is completed and turned over to Accounting. Since the job remains “open”
that was not done but we can certainly expedite the refund.
 4. As a result of the issues we had with the first insulated
glass unit we agreed to furnish and install the second insulated glass unit,
plus two new balances, completely free. The cost for this would be $267.00,
which is more than the entire cost of the product and labor for the first
insulated glass unit.
 In essence, because of the inconvenience with the first
insulated glass unit we agreed to perform $504.00 worth of work for
$156.00. We felt this was a fair and reasonable resolution. However, in the
interest of demonstrating our good faith we will refund the $156.00 product
cost rather than the $81 labor charge.
Sincerely,
[redacted]
CEO