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B & M Transmission Reviews (2)
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Compliant:*** & Compliant:*** Dear Sir(s)/Msof, I wish to thank you for all the help that I received from the ( of my (two) Compliant:*** and Compliant:*** about the repair of my Honda Civic EX by Mr*** at B&M Transmission on *** rdin ***, TxOn the 8/14/I received a call from Mr*** at B&M Transmission, who requested that I pull back my complaints (*** and ***) for use to resolve this volatile situation(s), in which I retract the complaint and B&M Transmission would work with me to retrieve my car with a discountThus, I agreed to this compromise; but still, I distrust Mr*** at B&M TransmissionBut, I don't believe (as told by Mr*** on my cell-phone) that my brake system was the issue, but (I still believe) the problem was the initial repair to my clutch assembly where I paid over $as I still think they did a poor service job the first timeHowever, I which to resolve this issue and move on; so I agreed to Mr*** at B&M Transmission to pay for the repair to my brake system at a discount (from $500+ down to $400+)Thus, please accept my apology for both complaints (*** and ***) retraction and that I *** *** and Mr*** at B&M Transmission had settled our dispute(s) and came to a compromise with a resolutionI assume because I debate that it's the clutch assembly and not the brake system along with that I lost my job (absent over a week due car pair), almost lost my apartment (instead of paying them I paid part of my rent), and B&M Transmission misplaced two my wheel coversBut I still would like to withdraw my two complaints against Mr*** at B&M Transmission this Thursday the 17th of August in the year P.SThank you of *** and god-bless! *** ***

We dropped off my [redacted] off here nearly 7 weeks ago, on Oct. 28th at the South Ft. Hood location in Killeen, Texas. They told my wife and I that it seemed like a minor fix, and that we could expect our car back in a day or two. A week goes by with little to no updates from them we called, and they told us it was two sensors, and that it'd cost about $700. Seemed expensive for the problem, but I'm not a mechanic.

We pick up the car, and they've told us that it's perfectly fine now. They've inspected it, driven it -- the whole 9 yards. Immediately after driving it out of the parking lot, the same issues that caused us to drop it off in the first place started occurring, almost as if they didn't do any work or inspect it whatsoever. They take the car back, and two weeks later, they give us a call saying that they think the problem is a part that was recalled -- meaning we could get it fixed for free at the dealership.

They call us the next day stating that they made a huge mistake, and that it's actually a total transmission failure. They wanted to charge us over $3000 to fix it. We simply can't afford that, and we had told them previously to just inspect it so we can pick it up and take it elsewhere if needed. They call us back, stating they could knock the price down to about $1800. We are simply exhausted with this place at this time, so we called their corporate office to check to see if this is all sensible -- they called the manager at this shop, who then called and angrily harassed my wife. We have been in contact with the owner, and we truly do believe that want to help us. We found out that they recently let the manager go who has been such a problem, which is a relief to us. We agree on the price of $1500 to do the repair.

They told us on Nov. 29th that the car would be ready to pick up after totally repairing the transmission. We arrived in the afternoon to pick it up, and the mechanic tells us that all he has to do is warm up the grease (due to the weather outside, which is understandable) and make a few more adjustments. He said that it should take maybe about 30 minutes. We leave our house to come pick it up, and the managers in the Austin store call us to tell us it's not ready due to it shifting slowly. We go back and forth with calling, and we are still at square one. Our transmission is back in Austin so that it can be looked at all over again. They still cannot tell us what the problem is, and for how much longer we will be without a car. We have been told there is a good shot at getting the car back on Friday, the 13th, but we are very unsure of this. At this point, we have been told multiple times that our car will be ready, only to have it pushed back or something else happen. We have asked them to keep us updated on the process and what they are doing to the transmission to fix it, but we still feel that we have to call them whenever we want to know what's going on. We didn't know our transmission was heading back to the Austin shop until we physically walked into the store yesterday, Dec. 10th. We would love to have the car back by Friday, but at this point, we do not know when that's going to happen. It has nearly been 7 weeks with little communication.

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Description: Transmissions - Automobile

Address: 805 Columbus St, Wilmington, Ohio, United States, 45177-1905


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