B M W Of Murray

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

We apologize you had an unsatisfactory service visit at MINI of MurrayWe do strive to have 100% customer satisfactionWe apologize the supercharger gasket was showing signs of failure causing excessive engine noiseYou are correct in that the knock sensor is located behind the hose, however, there isn't a connector to that sensor behind that hose that has a pigtail located on top of the engine in front of the intercoolerIf MINI OEM parts were used to do the repairs for that gasket a month ago, they automatically come with a year warranty and factory trained technician labor install whether we installed them initially or not MINI of Murray stands behind all our repairs and we warranty our workShould we have had to remove the hose we would have replaced that gasket automaticallyWe performed the repairs on your vehicle without needing to remove your hose going to that failing gasketAgain we appreciate your business and feedbackWe are more than willing to offer you the $ [redacted] plus shipping to settle your concernPlease feel free to call us to arrange delivery of the partWe can be reached at [redacted] - ask for [redacted] , Service ManagerThank you

We apologize you had an unsatisfactory service visit at MINI of Murray. We do strive to have 100% customer satisfaction. We apologize the supercharger gasket was showing signs of failure causing excessive engine noise. You are correct in that the knock sensor is located behind the hose,...

however, there isn't a connector to that sensor behind that hose that has a pigtail located on top of the engine in front of the intercooler. If MINI OEM parts were used to do the repairs for that gasket a month ago, they automatically come with a 2 year warranty and factory trained technician labor install whether we installed them initially or not.  MINI of Murray stands behind all our repairs and we warranty our work. Should we have had to remove the hose we would have replaced that gasket automatically. We performed the repairs on your vehicle without needing to remove your hose going to that failing gasket. Again we appreciate your business and feedback. We are more than willing to offer you the $** plus shipping to settle your concern. Please feel free to call us to arrange delivery of the part. We can be reached at [redacted] - ask for [redacted], Service Manager. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]