B M W Portland Reviews (2)
Review: I have brought my vehicle into this business since they supposedly have a 50k miles unconditional gaurantee for the repairs they perform. The repairs I received are all sub standard and a couple have failed out right already. I took my vehicle back multiple times to fix the work they had already done but more and more issues raised from the return of my vehicle, including the incomplete repair of the panoramic sunroof. The seal that sits on the body of the car is away from the body and obviously glued wrong. I had a coolant system work done and gasket repairs all of which now leak or not fully repaired. I was informed by the GM of the business that my car might have some unibody damage so weatherizing it might be difficult. When I asked for a full report and diagnostic in writing of the assessment for the supposed damage I was never given one. My family and I have spent close to 7000 dollars on repairs at this location and now they won't even return my phone calls to settle this matter. I have have made reports with BMW North America and now you. I am seeking a resolution without lawyers involved but if you can't do anything then that might be my only option. Desired Settlement: I am seeking either a full refund for the repairs at the business's loss which is assured by the guarantee. A refund for the labor cost's or The dealership will assume ownership of the vehicle and provide me with an replacement again at the dealers loss. I came to this dealer since they advertise exceptional work and gaurantee the repairs. They have clearly misrepresented the service they provide and have mislead me and my family with regards to the competency they tout as common practice at that location.
Review: I had an oil change on my Audi A4 at Portland BMW service center last month. Since then, the oil filter has been leaking oil. I took my car to Audi dealer, they said the oil filer was improperly installed, and redid the oil change. There is no leaking now.Desired Settlement: Reimbursement for the cost of oil change took place at Audi dealer.