B M W Seattle Reviews (14)
Nov 08, 2019
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is somewhat satisfactory to me I do, however, want an update in days regarding when the needed repair will be completed Sincerely, [redacted] ***
If the vehicle qualifies for warranty coverage then we would happily repair itAs of todays date we have yet to see the vehicle to diagnose the problem so until such time we are unable to confirm
I'm sorry the client felt that we did anything underhand, that is never our intentWe do not and never will or have condone any bait and switch tacticsWe feel our web page wasn't breaking any regulations but We will be amending our web page so there is no confusion going forward
We are eager to resolve Mr*** concerns but unfortunately until BMW NA has the parts available we are unable to assistThis is a national recall and currently there are no parts availableOnce they are we will be in touch with Mr***If he feels he would like to contact BMWNA customer
There was garge door opner at sun visorNo matter what you see excuses wereIf wait wasn't there is didn't call you guys back.
If Mrs*** feels we have been any less than professional in her dealings with us then my sincere apologies she feels that way. It saddens me to feel that anyone would be offended in such a way but I have found nothing to suggest we have done anything that would lead us to believe
My apologies to Mr*** that he didn't receive the level of service we generally offer on his two visits to our store, that is not what we like to hear
Please see the response below from *** ***It would appear that due to key allotment we were unable to assist with another key without great expense to the clientThe that we are talking about was not in the best of conditions, with many if not all service lights on, missing center
After following up with our loaner department we have determined there were no charges to Mr*** for the cracked windshieldWe do have a policy in place that requires our loaner personnel to perform a walk around with the customer and mark any damage on the loaner agreementAfter the walk
Review: I had some work done on my car recommended by BMW Factory recall and had oil change done at the same time. Strangely enough after I got my car back 'it' started to act differently. I contacted dealer back regarding one issue of console screen freezing on my but ignored some 'minor' issues. Not even a month after my service, strangely somehow my coolant compartment under the hood over heated and again strangely enough the fumes from the leaking coolant sneaked into my head light and I had coolant in my head light. I called dealer back left numerous messages ... nobody ... I mean nobody called me back for almost three days. I had the issue fixed from a local repair shop that's when I found out that somehow my cap to the headlights under the hood was unscrewed. As much I was unhappy that nobody even attempted to contact me back, I was surprised when repair shop told me that although he has seen the worse, he has never seen the coolant compartment bust in a four year old car. So fixing the coolant compartment was almost $450.00 but replacing the headlight was $1500 plus labor. Desired Settlement: Why would the dealer play with their customers and intentionally try to cause harm?