B N T Movers Reviews (4)
Review: BNT moved us from [redacted], PA to [redacted], PA. In the process they have destroyed an office desk and an out side table umbrella. Although they have promised and assured replacement of these items, to date there has been no response. They took both of these items with them when they left and as yet have not notified us of their disposition. My attorney advises that since they have taken them and not replaced them we could also file a complaint with the police for theft. I prefer to not follow that advice at this time pending resolution of this matter from BNT. However, BNT refuses to respond and rectify this situation.Desired Settlement: BNT promised us on the day of the move that we would have a replacement desk the next day. They also assured us that it would be comparable to the desk which they destroyed. They have not advised any disposition on the table umbrella.
Review: I had contacted the office on several different occassions regarding our move. I had gone back and forth with [redacted] and we discussed how important it was to start early on the day of our move, due to the buyer coming for a final walk thru of the residence at 10am, to be followed by a 11am closing at the bank. We discussed how we needed to be out of the house by 10am. Prior to the morning of the move they were given a list of the rooms and its contents to be removed. They were more than informed of what needed to be moved and the time frame that we needed to be out by.
Review: When I first contacted the moving company to have my items moved they said it would be 1,000.00 total for the services to move my stuff from PA to FL. I submitted the form on 123movers.com and BNT contacted me. I wrote them back an email which stated: "We are basically moving a 2 bedroom apartment. If you can picture the 14ft size Uhaul truck we could probably fill that perfectly with the amount of things we have so its not a very large move. We have no cars or unique or unusual items/furniture to move. There are no appliances, no washers/dryers. The largest items would be 2 beds, a queen and a full size, a dresser, armor, futon pad, and a 'chair and a half'. We do not have an exact address as I am getting quotes. The zip code is from PA [redacted] to FL [redacted]. We can offer any down payment or even payment in full if needed before the move. Let me know if there is any other information you need and if we can get a quote without filling out the excel sheet." They said, we can do that for 1,000.00. So I emailed them back and said they still can move all of my stuff for 1,000.00 Basically the company charges based on space in the truck. I gave them the 14ft Uhaul example to give them an idea. They still said it would be 1,000.00 and that no one needed to come out. She said you need to pay a deposit with a debit or credit card over the phone now and pay a money order or check when the truck delivers. I said I dont have checks so it would be easier to pay in full over the phone now. I did that and paid the FULL 1,000.00 over the phone that day. Once the truck came they loaded everything up then as they were finished, the guy said it would be 2,300.00, or 2,400.00. I said no I was told 1,000.00 and he said well you will need to call the office and dispute that. They came to pickup on friday morning. I called friday afternoon, saturday, sunday, monday, and did not get a call back until late monday. By this time my stuff was already in the truck traveling as I was traveling by car and on the road. I spoke with [redacted], the owner that day and he said they will not deliver the stuff if I do not pay them the rest of the amount. I told him I am not paying extra and want the things delivered for 1,000.00 as I was originally told that was the full amount. He said no, we will only deliver 1,000.00 worth of things then bring the rest back and deliver them to your empty house when the truck comes back next week. I told him I wanted all of my stuff for the 1,000.00 again so I said no, if you don't deliver I will dispute the credit card charges, file a complaint with the Revdex.com, and write negative reviews on moving websites. [redacted] then said, that it [redacted], you're not getting your stuff, you're getting 1,000.00 worth when the moving truck gets here. I apologized and said ok I will pay the money (just to get my stuff) and said, I need to pay with a card over the phone. He then discriminated against me and wouldn't let me pay the additional amount on my card since I said I was going to dispute the amount. He also blackmailed me into paying him 2,300.00 in order to get my stuff delivered. [redacted] is very unethical and extremely rude.Desired Settlement: If [redacted] wishes to refund any of the money that would be great. Seeing as he is unethical I am not so sure this will happen.
I had contacted the office on several different occassions regarding our move. I had gone back and forth with [redacted] and we discussed how important it was to start early on the day of our move, due to the buyer coming for a final walk thru of the residence at 10am, to be followed by a 11am closing at the bank. We discussed how we needed to be out of the house by 10am. Prior to the morning of the move they were given a list of the rooms and its contents to be removed. They were more than informed of what needed to be moved and the time frame that we needed to be out by.
B N T Movers Rating