Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I have the pictures sent to on March 9,2015 at 225 pm to Unclaim Furniture and will be willing to share them We purchased a 3 piece set.I have told Unclaim they refuse to listen. You are also trying to charge us double tax's and double delivery fees. We do not agree and request help form Revdex.com, we are acting in good faith but we can't afford to take what unclaim furniture is offereing.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to exchange the chair for another brand. I am not happy with the quality of this chair. It should not break after just weeks of use....and under normal circumstances. We are empty-nesters....no children at home or visiting....I am very upset that it broke with daily normal use. I did research the chair after it broke and found bad reviews. So I would like to exchange it for another brand. We are happy with our sofa and loveseat, by another furniture maker. I will contact our sales person and do a replacement if that is ok.Thank you.
Regards,
[redacted] [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. The recliner was [redacted] it was part of the 3 piece group that [redacted] agree to refund. Also there was [redacted] in tax and ** dollar delivery we are going to end up loosing the recliner of [redacted] and pd tax and deliver. I am will to settle this for [redacted] credit . Please contact me [redacted] The contract shows I pd for a 3 piece set that came from the same fabric and the recliner has the same fabric issues. I spoke with manufacture. They said the sent the credit to store already. We did not do anything to recliner it has the same fabric issues as the sofa and love seat. they can deduct **.00 if they will deliver new set for free. I am willing to repurchase from them, but I do not want to be treated any differently than a regular customer. Thank You!Regards,[redacted]
Mr [redacted] purchased on 01/28/2016 on our 90 day layaway policy. Mr. [redacted] was aware of our layaway plan at time of purchase. Our customer service representatives go over the Layaway Policy in detail and have customer read it over and sign it confirming they have read and fully...
understand the terms of this Agreement. I have attached all paperwork along with the Terms of the Layaway. We would be glad to give Mr. [redacted] more time on the layaway which would extend the 90 day pay period. However, as it reads in his signed contract, the Layaway is non-cancellable after layaway exceeds the 24 hour return policy. Thank you,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. Regards,[redacted]
Thank you so much for your email. We did not do a thing to this couch, and did not have a big cat sitting on the sofa. Our 18 year old declawed cat died in November and he was so old he couldn't have jumped on couch before he passed if he tried I talked to the manager at [redacted] Furniture and he told me he already gave Unclaimed Furniture a credit for us. We also bought a extended warranty that protected all our furniture material. [redacted] kept hanging up on me and not letting me finish talking to her. I showed her where in the pictures there was issues and [redacted] agreed it was faulty material on their part and offered a credit. [redacted] is refusing to give us this credit. I have proof of my conversation with [redacted] at [redacted]s. He said he never said we could have credit for recliner [redacted] did. She has our credit from [redacted]s and refuses to give it to us, or give us our money. I have pictures showing the material coming unravelled on all 3 pieces, and the recliner reclines without pulling lever to release recliner. The point is we have a extended warranty that shows on the contract besides what [redacted] agreed to do. [redacted] at unclaim furniture will not do anything. We have sold our home and are moving in 1 month.
[redacted]
In response to their response on the website. I will be requesting a full refund and returning the items. With their opinion of 500 being a unreasonable request, my opinion of their customer service is not acceptable at all. There isn't ANY company that should allow a paying customer to go 4 weeks...
without the correct parts for their item. Yes, I was aware of it being a special order and the time frame of it being sent but I was not aware of the EXTRA time it took to get the correct parts to my house. The first replacement parts came within 2 days, the parts I received yesterday were ordered 17 days ago. Unacceptable again.
May 2, 2015
ID [redacted] - [redacted] purchased the furniture from Unclaimed Furniture in November 2014. She purchased a sofa, loveseat and recliner and a bench. As you can see on invoice, the furniture was purchased as “ Floor model, as is, all sales final”, as you...
can see on each item stated very clearly. [redacted] signed all documents which show the terms of the contract. (copies of the signed sales agreement and delivery ticket attached)
On 1/5/2015, [redacted] called in saying she had issues with bench, sofa and loveseat. She explained the fabric was not holding up. [redacted], customer service manager, informed [redacted] that her merchandise was bought Floor model as is, all sales final. She explained that we do not send our service tech out on those sales. She became irate and demanded we service furniture. After speaking with owner [redacted], she agreed to send Service tech out to examine furniture. Service tech tightened the leg on bench and looked at sofa and loveseat. The fabric had pulls in material which did not appear to be normal wear and tear. Service tech also noted a cat laying on top of sofa and the sofa was covered in cat hair. Service tech said the damage was from the cat scratching the furniture.
After several phone calls to and from our vendor [redacted], they agreed to send parts for us to repair the issues, although they could see from pictures of sofa that it was caused by neglect. We received parts in, however, [redacted] refused to let our service tech repair sofa and loveseat. She was demanding new furniture. She asked to contact [redacted] directly, which is not normal protocol. However, our sales rep agreed. After contacting [redacted] and making several threats to them, they decided to replace the Sofa and loveseat. Our sales rep said because we were such a large account they would replace sofa and loveseat. We called [redacted] to tell her that they were going to replace sofa and loveseat and she explained that she wanted all pieces replaced. She then said she was having issues with the recliner which we never heard anything about. The owner, [redacted], explained that we did not have approval to replace recliner, only sofa and loveseat. [redacted] became irate again and began threatening owner that if we did not replace all pieces that she would take us to court and put up billboards stating bad things about our company. [redacted] explained that [redacted] had told her they would replace all pieces. [redacted] called [redacted] directly and [redacted] explained to [redacted] that they only approved the sofa and loveseat. [redacted] also informed [redacted] that they would never work personally with the customer again, as that is not normal protocol. It is customary to work through our vendor sales representative. [redacted] was experiencing the same language and threats as we had been experiencing from [redacted]. [redacted] explained that we really had gone above and beyond to try to resolve this matter. [redacted] has been very difficult to satisfy. We are family owned and operated and take pride in our customer service. If we did not we would have never gone out on first service call because it was a “Floor Model, As Is, all sales final”. At this stage, Unclaimed Furniture is unable to satisfy [redacted].
Thank you,
this is in response to Mr [redacted].I spoke to Mr [redacted] couple of times when he called with the complaint and when he called back to give me the serial number so I could order the parts. I did tell him we would repair as soon as the parts came in from the factory. Unfortunately when I...
checked on the parts after receiving this complaint, they will be 6-8 weeks coming in as the factory does not have any and they had to order them. As far as email, I never received any emails to me, sort of looked like it was sent to the sales email address and I do not see those.In speaking with the owner, she has approved that we can exchange the chair or he can reselect a different chair of equal or greater value, no refunds. Either reselect or exchange would stay with the original date of purchase of the broken chair of 10-29-16 and then the [redacted] warranty would then pick up. His request for a guarantee on the repaired chair not breaking is not possible as we can't be responsible for how the furniture is used in the customer's home. WE have sold this recliner many times and I have not had any problems in the past however anything can happen depending on use and from time to time a manufacture defect can cause issues. [redacted] is a reputable furniture company . We look forward to getting this completed as soon as possible with the customers decision.
This is in response to Mr [redacted]. I did not know of the delayed arrival of parts til the Revdex.com complaint and I checked on the parts for the response. Once it goes to Revdex.com, all correspondence will be thru Revdex.com except when you come to the store to reselect a different chair. if you want the same chair replaced, then we just need to know that. so once the decision is made, and Revdex.com lets us know of the decision, we will be glad to handle either the replace or reselect. The purchase date of the recliner was different, it is 12-7-16, so the original purchase date for the chair will be 12-7-16.Once the decision is made to replace or reselect, we will be happy to complete the customer's request. the original chair will be picked up at the time of delivery. Notations have been made on the customer's original purchase ( Michael [redacted] is the name the sale was under) concerning this and customer needs to make the sales person aware that it is a reselect. if it is a replacement, we just need to know so we can order and get in to the store and the customer will be called when it arrives and the delivery can be scheduled at that time.
In response to ID [redacted]The purchase of [redacted] was made on 2-28-2016 and delivered 3-22-2016. The delivery was made and signed as complete and in good condition by the person left responsible for accepting the delivery.(copy attached) No notations were noted of any problems....
Customer should have called immediately after noticing the defect. Instead the customer put the furniture in storage for months and did not call us until December 2016 to complain of the ottoman being defective. Customer became upset when I was questioning her of the issues and the fact it had been in storage , had anything been stored on top of the ottoman, was it in a climate control environment. She hung up on me while I trying to get information to further evaluate the problem. I did call customer back and call went to voice mail and I tried to explain that I could not help her if she did not co-operate. Ms. [redacted] did call me back and I arranged to have our Service technician check her ottoman. At no time have we said we were ordering a new ottoman. It has always been ordering parts to rebuild the ottoman. I ordered the parts on January 2, 2017 when the plant reopened from the holidays. I have called and received updates from the factory when the customer called to inquire and would call the customer back with response. I have had dates give to me from the factory that did not pan out however they give the dates that the suppliers give them to get the parts to send to us however they can change. Yes, some dates have changed and been later that originally told however we are at the mercy of the factory when ordering parts or furniture. Some parts even come from overseas.The part has arrived as of 3-7-17 and I have notified the service technician of the arrival and he will contact the customer with in 2-3 business days to schedule an appointment to put the parts on the ottoman. I do apologize that the parts have taken so long and yes longer than normal however we are taking care of the issue as soon as possible in repairing the ottoman. Considering the furniture was placed in storage without notification of defects until months later, we are doing the best we can in handling the problem.
The customer ordered and received that bed as she mentioned. She did call and order Bag 1 of parts as indicated and that is the Bag number ordered however the factory must have sent the 2 bags of parts as I only ordered the one bag requested. The second request for parts came in to Ben and they were ordered the next day. We are at the mercy of the factory and it does normally take 1-3 weeks to get parts sent out depending on what is ordered. The factory did come back several days later with questions and we did call customer for verification to get the correct parts sent to them and notified the factory same day of the response. We try to get our customers the things they need in a timely manner however we do have to wait for the factories to send them out . I understand the frustration of having a bed in the floor and cannot be assembled. Unfortunately, missing parts happen and we try to get them rectified as soon as possible. We cannot refund $500.00 to the customer as this is an unreasonable request. This was a special order bed and we tell customer up front that ordering times are estimated. We apologize for the inconvenience for the customer however we have tried to respond to customer's requests for parts and we did at the time of ordering the parts expressed the situation of the customer to the factory that they were needing the parts as soon as possible. We will continue to work with the customer as needed in this situation.
With special orders being non cancellable and non refundable, we are unable to accept the return of the bed. The parts have been received by the customer therefore the bed should be able to be assembled. We do not know how long it will take to get parts to customers. It depends on what the parts are and how the factory has to get them, whether they be in house or ordered from their vendor. We feel we have taken care of the customer's requests for the parts needed.
In response to [redacted]:
The 3rd party Warranty is thru [redacted] Furniture Services, [redacted] and her plan number is [redacted]. This plan was mailed to her on 11-18-14. It is for accidental stains, spills, punctures, burns, tears, rips that occur by accident and have to be reported within a specific time frame to [redacted]. Attached is a copy of that plan with the policy number blacked out because they are specifically numbered and the number on her is listed above.
As far as the two pieces, she would need to come to store and work with [redacted] or [redacted] only to select merchandise for the two pieces in question totaling up to $[redacted] Any amount over that amount would be payable by the customer including sales tax, and delivery. If the merchandise selections is less than the original amount, there is no refund of the difference. The [redacted] can be transferred to the new pieces for the remainder of the 5 years for the amount of $[redacted] from the original date of purchase of 11-10-14. If the customer selects higher priced merchandise, the difference in the [redacted] would also be payable by customer. There will be no additional warranty from Unclaimed Furniture on the replacement furniture only with the [redacted] protection plan.
The agreement with the customer, which ws signed by the customer, stated 24 hours of the date of sale for cancellations or returns for refunds. ( See 3 copies attached) After speaking with management, we have decided to refund the customer the amount of $306.34 as that was the amount...
paid to avoid any further conflicts with the customer. A check will be mailed to the address on file with us and Revdex.com records. We have called and informed the customer of this decision. We consider this closed. Thank You
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I have the pictures sent to on March 9,2015 at 225 pm to Unclaim Furniture and will be willing to share them We purchased a 3 piece set.I have told Unclaim they refuse to listen. You are also trying to charge us double tax's and double delivery fees. We do not agree and request help form Revdex.com, we are acting in good faith but we can't afford to take what unclaim furniture is offereing.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to exchange the chair for another brand. I am not happy with the quality of this chair. It should not break after just weeks of use....and under normal circumstances. We are empty-nesters....no children at home or visiting....I am very upset that it broke with daily normal use. I did research the chair after it broke and found bad reviews. So I would like to exchange it for another brand. We are happy with our sofa and loveseat, by another furniture maker. I will contact our sales person and do a replacement if that is ok.Thank you.
Regards,
[redacted] [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. The recliner was [redacted] it was part of the 3 piece group that [redacted] agree to refund. Also there was [redacted] in tax and ** dollar delivery we are going to end up loosing the recliner of [redacted] and pd tax and deliver. I am will to settle this for [redacted] credit . Please contact me [redacted] The contract shows I pd for a 3 piece set that came from the same fabric and the recliner has the same fabric issues. I spoke with manufacture. They said the sent the credit to store already. We did not do anything to recliner it has the same fabric issues as the sofa and love seat. they can deduct **.00 if they will deliver new set for free. I am willing to repurchase from them, but I do not want to be treated any differently than a regular customer. Thank You!Regards,[redacted]
Mr [redacted] purchased on 01/28/2016 on our 90 day layaway policy. Mr. [redacted] was aware of our layaway plan at time of purchase. Our customer service representatives go over the Layaway Policy in detail and have customer read it over and sign it confirming they have read and fully...
understand the terms of this Agreement. I have attached all paperwork along with the Terms of the Layaway. We would be glad to give Mr. [redacted] more time on the layaway which would extend the 90 day pay period. However, as it reads in his signed contract, the Layaway is non-cancellable after layaway exceeds the 24 hour return policy. Thank you,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. Regards,[redacted]
Thank you so much for your email. We did not do a thing to this couch, and did not have a big cat sitting on the sofa. Our 18 year old declawed cat died in November and he was so old he couldn't have jumped on couch before he passed if he tried I talked to the manager at [redacted] Furniture and he told me he already gave Unclaimed Furniture a credit for us. We also bought a extended warranty that protected all our furniture material. [redacted] kept hanging up on me and not letting me finish talking to her. I showed her where in the pictures there was issues and [redacted] agreed it was faulty material on their part and offered a credit. [redacted] is refusing to give us this credit. I have proof of my conversation with [redacted] at [redacted]s. He said he never said we could have credit for recliner [redacted] did. She has our credit from [redacted]s and refuses to give it to us, or give us our money. I have pictures showing the material coming unravelled on all 3 pieces, and the recliner reclines without pulling lever to release recliner. The point is we have a extended warranty that shows on the contract besides what [redacted] agreed to do. [redacted] at unclaim furniture will not do anything. We have sold our home and are moving in 1 month.
[redacted]
In response to their response on the website. I will be requesting a full refund and returning the items. With their opinion of 500 being a unreasonable request, my opinion of their customer service is not acceptable at all. There isn't ANY company that should allow a paying customer to go 4 weeks...
without the correct parts for their item. Yes, I was aware of it being a special order and the time frame of it being sent but I was not aware of the EXTRA time it took to get the correct parts to my house. The first replacement parts came within 2 days, the parts I received yesterday were ordered 17 days ago. Unacceptable again.
May 2, 2015
ID [redacted] - [redacted] purchased the furniture from Unclaimed Furniture in November 2014. She purchased a sofa, loveseat and recliner and a bench. As you can see on invoice, the furniture was purchased as “ Floor model, as is, all sales final”, as you...
can see on each item stated very clearly. [redacted] signed all documents which show the terms of the contract. (copies of the signed sales agreement and delivery ticket attached)
On 1/5/2015, [redacted] called in saying she had issues with bench, sofa and loveseat. She explained the fabric was not holding up. [redacted], customer service manager, informed [redacted] that her merchandise was bought Floor model as is, all sales final. She explained that we do not send our service tech out on those sales. She became irate and demanded we service furniture. After speaking with owner [redacted], she agreed to send Service tech out to examine furniture. Service tech tightened the leg on bench and looked at sofa and loveseat. The fabric had pulls in material which did not appear to be normal wear and tear. Service tech also noted a cat laying on top of sofa and the sofa was covered in cat hair. Service tech said the damage was from the cat scratching the furniture.
After several phone calls to and from our vendor [redacted], they agreed to send parts for us to repair the issues, although they could see from pictures of sofa that it was caused by neglect. We received parts in, however, [redacted] refused to let our service tech repair sofa and loveseat. She was demanding new furniture. She asked to contact [redacted] directly, which is not normal protocol. However, our sales rep agreed. After contacting [redacted] and making several threats to them, they decided to replace the Sofa and loveseat. Our sales rep said because we were such a large account they would replace sofa and loveseat. We called [redacted] to tell her that they were going to replace sofa and loveseat and she explained that she wanted all pieces replaced. She then said she was having issues with the recliner which we never heard anything about. The owner, [redacted], explained that we did not have approval to replace recliner, only sofa and loveseat. [redacted] became irate again and began threatening owner that if we did not replace all pieces that she would take us to court and put up billboards stating bad things about our company. [redacted] explained that [redacted] had told her they would replace all pieces. [redacted] called [redacted] directly and [redacted] explained to [redacted] that they only approved the sofa and loveseat. [redacted] also informed [redacted] that they would never work personally with the customer again, as that is not normal protocol. It is customary to work through our vendor sales representative. [redacted] was experiencing the same language and threats as we had been experiencing from [redacted]. [redacted] explained that we really had gone above and beyond to try to resolve this matter. [redacted] has been very difficult to satisfy. We are family owned and operated and take pride in our customer service. If we did not we would have never gone out on first service call because it was a “Floor Model, As Is, all sales final”. At this stage, Unclaimed Furniture is unable to satisfy [redacted].
Thank you,
this is in response to Mr [redacted].I spoke to Mr [redacted] couple of times when he called with the complaint and when he called back to give me the serial number so I could order the parts. I did tell him we would repair as soon as the parts came in from the factory. Unfortunately when I...
checked on the parts after receiving this complaint, they will be 6-8 weeks coming in as the factory does not have any and they had to order them. As far as email, I never received any emails to me, sort of looked like it was sent to the sales email address and I do not see those.In speaking with the owner, she has approved that we can exchange the chair or he can reselect a different chair of equal or greater value, no refunds. Either reselect or exchange would stay with the original date of purchase of the broken chair of 10-29-16 and then the [redacted] warranty would then pick up. His request for a guarantee on the repaired chair not breaking is not possible as we can't be responsible for how the furniture is used in the customer's home. WE have sold this recliner many times and I have not had any problems in the past however anything can happen depending on use and from time to time a manufacture defect can cause issues. [redacted] is a reputable furniture company . We look forward to getting this completed as soon as possible with the customers decision.
This is in response to Mr [redacted]. I did not know of the delayed arrival of parts til the Revdex.com complaint and I checked on the parts for the response. Once it goes to Revdex.com, all correspondence will be thru Revdex.com except when you come to the store to reselect a different chair. if you want the same chair replaced, then we just need to know that. so once the decision is made, and Revdex.com lets us know of the decision, we will be glad to handle either the replace or reselect. The purchase date of the recliner was different, it is 12-7-16, so the original purchase date for the chair will be 12-7-16.Once the decision is made to replace or reselect, we will be happy to complete the customer's request. the original chair will be picked up at the time of delivery. Notations have been made on the customer's original purchase ( Michael [redacted] is the name the sale was under) concerning this and customer needs to make the sales person aware that it is a reselect. if it is a replacement, we just need to know so we can order and get in to the store and the customer will be called when it arrives and the delivery can be scheduled at that time.
In response to ID [redacted]The purchase of [redacted] was made on 2-28-2016 and delivered 3-22-2016. The delivery was made and signed as complete and in good condition by the person left responsible for accepting the delivery.(copy attached) No notations were noted of any problems....
Customer should have called immediately after noticing the defect. Instead the customer put the furniture in storage for months and did not call us until December 2016 to complain of the ottoman being defective. Customer became upset when I was questioning her of the issues and the fact it had been in storage , had anything been stored on top of the ottoman, was it in a climate control environment. She hung up on me while I trying to get information to further evaluate the problem. I did call customer back and call went to voice mail and I tried to explain that I could not help her if she did not co-operate. Ms. [redacted] did call me back and I arranged to have our Service technician check her ottoman. At no time have we said we were ordering a new ottoman. It has always been ordering parts to rebuild the ottoman. I ordered the parts on January 2, 2017 when the plant reopened from the holidays. I have called and received updates from the factory when the customer called to inquire and would call the customer back with response. I have had dates give to me from the factory that did not pan out however they give the dates that the suppliers give them to get the parts to send to us however they can change. Yes, some dates have changed and been later that originally told however we are at the mercy of the factory when ordering parts or furniture. Some parts even come from overseas.The part has arrived as of 3-7-17 and I have notified the service technician of the arrival and he will contact the customer with in 2-3 business days to schedule an appointment to put the parts on the ottoman. I do apologize that the parts have taken so long and yes longer than normal however we are taking care of the issue as soon as possible in repairing the ottoman. Considering the furniture was placed in storage without notification of defects until months later, we are doing the best we can in handling the problem.
The customer ordered and received that bed as she mentioned. She did call and order Bag 1 of parts as indicated and that is the Bag number ordered however the factory must have sent the 2 bags of parts as I only ordered the one bag requested. The second request for parts came in to Ben and they were ordered the next day. We are at the mercy of the factory and it does normally take 1-3 weeks to get parts sent out depending on what is ordered. The factory did come back several days later with questions and we did call customer for verification to get the correct parts sent to them and notified the factory same day of the response. We try to get our customers the things they need in a timely manner however we do have to wait for the factories to send them out . I understand the frustration of having a bed in the floor and cannot be assembled. Unfortunately, missing parts happen and we try to get them rectified as soon as possible. We cannot refund $500.00 to the customer as this is an unreasonable request. This was a special order bed and we tell customer up front that ordering times are estimated. We apologize for the inconvenience for the customer however we have tried to respond to customer's requests for parts and we did at the time of ordering the parts expressed the situation of the customer to the factory that they were needing the parts as soon as possible. We will continue to work with the customer as needed in this situation.
With special orders being non cancellable and non refundable, we are unable to accept the return of the bed. The parts have been received by the customer therefore the bed should be able to be assembled. We do not know how long it will take to get parts to customers. It depends on what the parts are and how the factory has to get them, whether they be in house or ordered from their vendor. We feel we have taken care of the customer's requests for the parts needed.
[redacted] and [redacted] are delivered and completed.
Thanks for everything and hopefully she is a closed book.
thanks again.
In response to [redacted]:
The 3rd party Warranty is thru [redacted] Furniture Services, [redacted] and her plan number is [redacted]. This plan was mailed to her on 11-18-14. It is for accidental stains, spills, punctures, burns, tears, rips that occur by accident and have to be reported within a specific time frame to [redacted]. Attached is a copy of that plan with the policy number blacked out because they are specifically numbered and the number on her is listed above.
As far as the two pieces, she would need to come to store and work with [redacted] or [redacted] only to select merchandise for the two pieces in question totaling up to $[redacted] Any amount over that amount would be payable by the customer including sales tax, and delivery. If the merchandise selections is less than the original amount, there is no refund of the difference. The [redacted] can be transferred to the new pieces for the remainder of the 5 years for the amount of $[redacted] from the original date of purchase of 11-10-14. If the customer selects higher priced merchandise, the difference in the [redacted] would also be payable by customer. There will be no additional warranty from Unclaimed Furniture on the replacement furniture only with the [redacted] protection plan.
The agreement with the customer, which ws signed by the customer, stated 24 hours of the date of sale for cancellations or returns for refunds. ( See 3 copies attached) After speaking with management, we have decided to refund the customer the amount of $306.34 as that was the amount...
paid to avoid any further conflicts with the customer. A check will be mailed to the address on file with us and Revdex.com records. We have called and informed the customer of this decision. We consider this closed. Thank You