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B & R Antique Wood Reviews (11)

This message is from Terry Parsell: I don't know what 'phone number or address Ms [redacted] is usingWe have no record of any correspondence or 'phone calls from Ms***Ms [redacted] was given a year warranty on her home and if she feels the warranty has not been followed she may make a claim directly to the warranty company

Re: Revdex.com ID *** ( *** *** ***, *** ** ***)Thank you for your correspondence of October We have reviewed *** ***'s complaint and her warranty The warranty on her roof had expired over two years ago, on August 31, 2013. However, as a courtesy to Ms***, we
have contacted the homeowners' association for their repairA roofer was sent out, found the problem and corrected the leak.If you have any questions do not hesitate to contact usThank you.Sincerely, *** * *** General Manager

I am told someone will visit my home on Wednesday, November 11, to assess any damage that may be in my attic and to touch up my paint from the water damageI will supplement my response once this visit has taken place on whether I accept the response
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

This message is from Terry Parsell: Once again I have researched our files and found no record of any correspondence or 'phone messages made to our office from Mr*** or Mrs***The ***s have been in possession on the house since January of 2014-over years ago. When they moved in they signed a walkthrough sheet (copy attached) that specifically stated that the accepted the house and noted no defectsFurther they were told that all request for service were to be made in writing. They were also told how to make a warranty claim and were given a booklet explaining their rights and responsibilitiesThe warranty booklet clearly states that all requests for service must be in writingThe ***s do know our address because they have been able to pay their HOA dues. I fail to understand why the ***s have failed to comply with the requirements of their warranty to submit warranty claims in writing Again, I am sorry that the ***s are unhappy with their houseThey still have the remaining over years of warranty left on their house and if they have any warranty issues they should report them in writing to our addressI can assure them that they will receive prompt service

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The issues with our home were going on before and during the move in processOur realtor in relation with the project manager ** * (initials to protect identity but he is no longer there) wrote out all the issues we were having and were told all of the issues would be fixed within a yearAt one point a painter did come out for a few minutes after years but he did not even complete the job he was required to doThe carpets downstairs were supposed to be put in again, new hardwood was supposed to be put in at the entrance, the tile in the laundry room was supposed to be redone due to it not being against the wall and with a large gap as well as a gap in the bathroom where the wood meets the sinkEven the grass was to be redone and those are just a few issues ** said would be fixed within a year he told us it did not have to do with the warranty but with issues he needed to have others come in and fix due to his own faultWe have made numerous contacts to the number listed on googleWe enjoy our neighborhood and we pay our HOA dues every yearI have personally left multiple messages on a line that states that if no one answers to leave a name and number and someone will return the call and no one ever does and my husband has called as well as gone by the address listed on line but has never seen anyone thereWe just aren't sure what to do to get our home fixed as promised and were told it wasn't warranty issues but issues from the builder per ** (the man who was overseeing the home construction)
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Parsell & Zeigler did send three gentlemen to my house last Wednesday They touched the paint up in my laundry room on the main level and in my bedroom on the second level where water strains were still visible One of the gentleman also went into my attic and reported to me that he did not see any problems As we discussed, since this has been an ongoing problem which has reportedly been fixed on several occasions before, I would like to know specifically what the roofer discovered and repaired during his visit on October 16, I have been told only that it was "corrected." Thank you for your kind assistance. Sincerely, *** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Thank you for your correspondence of November The roofer checked the whole roof and found nothing wrong with that part He did find that a vent pipe needed to be re-caulked He did that along with re-caulking the siding

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am pleased to see that Mr*** provided a response to my complaint since my multiple telephone calls and emails have remained unreturned. While I understand his representation that my roof warranty expired over two years ago, this leak began shortly after I occupied my newly constructed home in 2012. As reflected in my complaint, I have been visited on several occasions in the past by tradesmen to investigate the leak(s). This particular leak has never been remedied and the source remains undetermined (or either undisclosed)
When the roofer (referenced by Mr***) visited last week (after my complaint was filed), I pointed out some of the water stains in my laundry room on the main living level (those that were not painted over by Parsell & Zeigler, which began in 2012), along with the newer stains in the upstairs bedroom. He commented "it is probably the same leak." Unfortunately, I was not contacted in advance by the roofer, and was on my way to a prior engagement when he arrived so I was unable to consult with him afterward. Again, I received no response to my email inquiry into the source from Parsell & Zeigler. Earlier this week, I finally received an acknowledgement from them, by letter, indicating only that alterations had been made to my roof but did not disclose what alterations and, again, did not disclose the source of the problem.
While Parsell &Zeigler contend that the warranty on my roof expired in (after one year), I have never been notified of the source of the leak. Certain provisions of the warranty in question are covered for years. Since this has been an ongoing problem for three years (since shortly after I occupied my home), I am still not convinced the problem has been remedied. In addition, since this problem has been ongoing, I am very concerned about possible damage and/or mold that may be in my attic
Finally, Mr*** stated in his letter, "as a courtesy we contacted the homeowners' association for their repair." Since our development is still under construction, to my knowledge, Parsell & Zeigler, the General Contractor, remains the Board of our "Homeowners Association," and to my knowledge, Mr*** remains their General Manager. Regards,*** ***

This message is from Terry Parsell: I don't know what 'phone number or address Ms. [redacted] is using. We have no record of any correspondence or 'phone calls from Ms. [redacted]. Ms. [redacted] was given a 10 year warranty on her home and if she feels the warranty has not been followed she may make a claim directly...

to the warranty company.

Thank you for your correspondence of October 30. I have arranged with [redacted] to touch up the water marks on the interior of her home and check the insulation in her attic for water damage. These items should be completed the week of November 9. If there are questions please contact me at [redacted]. Thank you.Sincerely,[redacted] General Manager

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Address: 13177 Lee Hwy, Washington, Kentucky, United States, 22747-2131

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