I have agreed with
MsPatrick to reimburse her $to help her with the repairs done at Bemer Motor Cars. After reviewing the repairs done at both facilities, she understands that the only related work was the replacement of the micro filter, so I told her that I would reimburse her for what Bemer charged her. Randy ** ***General ManagerBMW of Houston North
We understand Mr*** frustration with the situation and apologize for any inconvenience to him.
Unfortunately BMW and other automobile manufacturers have large
scale airbag recalls on their vehicles and are unable to supply the dealers with the needed airbag
parts.
We are doing are best to get the parts as fast as we can, but it is
controlled by the manufacture’s ability to get them from their Takata
supplier. The only thing that I can
recommend at this time is for Mr*** to reach out to BMW NA’s Customer Relations
Department at to see if they can assist him with the matter. We will work closely with our AutoNation Collision Center where Mr*** car is being repaired to get the airbag part as soon as we can
Regards,
Randy J***
General Manager
BMW of Houston North
I just spoke to Mr*** on the phone to let him know that the BMW Area Manager told me that he will have an airbag to us next week to repair the vehicle. Also, in consideration for the inconvenience to MrMitchell, BMW NA will reimburse him one month's payment. Randy J***General ManagerBMW of Houston North
I have let 2 voice mail messages for Ms. Patrick, but have not had the opportunity to speak to her. It appears based upon the complaint that her issue really is with Bemer Motor Cars, but I am willing to help in any way that I can. Randy J. L[redacted]GMBMW of Houston North
reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I have not been in contact with the General Manager. I will provide the original [redacted] which was given to me by the sales man to the dealership if necessary. In addition, I have pictures and statements from [redacted] where they specifically point out the damages prior to repairing the scratches (I will bring any original document). The vehicle was repaired, based on what I was told by an employee at BMW, at one of [redacted] repair shop.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
While the issue is not resolved, it is a move in the appropriate direction. This unreasonable distraction impedes me from being 100% at work and at home. I eagerly await the acceptable resolution.Respectfully, [redacted]Resident Care Management Director
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
I have provided Mr. [redacted] the documentation from BMW NA fast track supporting the completion of the software programming update at the time of our N63 repair.
RJL
I have spoken to Mr. [redacted] and have sent him an email with the following message to address his concerns. William, I was unable to reach you when I called, so I decided to email you what we were told by the shop foreman at Advantage BMW Midtown regarding the programming they...
completed on your vehicle. The programming was to accommodate BMW’s oil service interval change from 15,000 to 10,000 miles. This is the same programming we completed at the time of the N63 campaign repair, which was confirmed by BMW NA. No programming was done to correct any performance issues and no internal DME drivetrain malfunction performance faults were present at the time of their programming. I’m not sure what was communicated to you by Advantage’s service advisor, but the N63 campaign programming completed by both stores was to address the oil service interval change from 15,000 to 10,000 miles only. Please call me at your earliest convenience to discuss. Regards, RJL
Mr. [redacted] has been in contact with my General Sales Manager to address his concerns. We are waiting for the vehicle to be available for us to inspect after the vandalism damage is repaired at a body shop. He is scheduled to be at the dealership on January 5, 2016.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
I have agreed with
MsPatrick to reimburse her $to help her with the repairs done at Bemer Motor Cars. After reviewing the repairs done at both facilities, she understands that the only related work was the replacement of the micro filter, so I told her that I would reimburse her for what Bemer charged her. Randy ** ***General ManagerBMW of Houston North
We understand Mr*** frustration with the situation and apologize for any inconvenience to him.
Unfortunately BMW and other automobile manufacturers have large
scale airbag recalls on their vehicles and are unable to supply the dealers with the needed airbag
parts.
We are doing are best to get the parts as fast as we can, but it is
controlled by the manufacture’s ability to get them from their Takata
supplier. The only thing that I can
recommend at this time is for Mr*** to reach out to BMW NA’s Customer Relations
Department at to see if they can assist him with the matter. We will work closely with our AutoNation Collision Center where Mr*** car is being repaired to get the airbag part as soon as we can
Regards,
Randy J***
General Manager
BMW of Houston North
Mr*** is scheduled to meet at our store today at 11:am to discuss his concerns
Randy ** L***
General Manager
I just spoke to Mr*** on the phone to let him know that the BMW Area Manager told me that he will have an airbag to us next week to repair the vehicle. Also, in consideration for the inconvenience to MrMitchell, BMW NA will reimburse him one month's payment. Randy J***General ManagerBMW of Houston North
I have let 2 voice mail messages for Ms. Patrick, but have not had the opportunity to speak to her. It appears based upon the complaint that her issue really is with Bemer Motor Cars, but I am willing to help in any way that I can. Randy J. L[redacted]GMBMW of Houston North
The customer is being reimbursed $500 to address their concerns. [redacted]BMW of Houston North
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I have not been in contact with the General Manager. I will provide the original [redacted] which was given to me by the sales man to the dealership if necessary. In addition, I have pictures and statements from [redacted] where they specifically point out the damages prior to repairing the scratches (I will bring any original document). The vehicle was repaired, based on what I was told by an employee at BMW, at one of [redacted] repair shop.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
While the issue is not resolved, it is a move in the appropriate direction. This unreasonable distraction impedes me from being 100% at work and at home. I eagerly await the acceptable resolution.Respectfully, [redacted]Resident Care Management Director
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
I have provided Mr. [redacted] the documentation from BMW NA fast track supporting the completion of the software programming update at the time of our N63 repair.
RJL
I have spoken to Mr. [redacted] and have sent him an email with the following message to address his concerns. William, I was unable to reach you when I called, so I decided to email you what we were told by the shop foreman at Advantage BMW Midtown regarding the programming they...
completed on your vehicle. The programming was to accommodate BMW’s oil service interval change from 15,000 to 10,000 miles. This is the same programming we completed at the time of the N63 campaign repair, which was confirmed by BMW NA. No programming was done to correct any performance issues and no internal DME drivetrain malfunction performance faults were present at the time of their programming. I’m not sure what was communicated to you by Advantage’s service advisor, but the N63 campaign programming completed by both stores was to address the oil service interval change from 15,000 to 10,000 miles only. Please call me at your earliest convenience to discuss. Regards, RJL
Mr. [redacted] has been in contact with my General Sales Manager to address his concerns. We are waiting for the vehicle to be available for us to inspect after the vandalism damage is repaired at a body shop. He is scheduled to be at the dealership on January 5, 2016.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,