B. S. & S. Services, Inc.

On July 9 Berkey's responded to a request for service to my home. The complaint was for AC not cooling on room in my home. The Serviceman inspected the system inside my home and in conversation I stated the bedroom door was kept closed at all times. The Serviceman said that our problem was insufficient air circulaton to that room and we should keep the door open or install a vent on the door. He even told us an anecdote of his child needing a vent on their door for the same problem. He also told us the AC unit was too small for the size of your home. He then offered to clean the outside unit because as per the service agreement I signed it would be free or charge. WE told him we just had it cleaned by another service at the beginning of the season and he said since it was free and it did look a little bit dirty why not do it. We agreed to the service. Upon his inspection of the system he told my husband "it was a little bit low on freon and he would like to charge the system." My husband not thinking the unit was less than 2 years old ok'd the service, which cost us $331.00. I was unaware of this conversation, had I heard I would have reminded my husband the unit was only 2 years old and should not need to be charged and it was cooling the home fine besides the one room to which the serviceman did not say was due to low freon but due to the door being kept closed. The serviceman took advantage of my husbands ignorance of AC systems and provided us a costly service we did not need. This was unethical of the serviceman to charge our AC unit especially when he did not tell us the reason the one room was not cooled properly was due to low freon but due to insufficient air flow. I called and complained of the poor service and they only offered to refund the service contract fee of $99.00. I told the customer service manager that the home would not be cooled at all if it were low on freon and that was not the reason for our call. I also told her the serviceman stated the reason for the room not cooling was due to insufficient air flow not due to low freon. she said she would not refund the fee for the freon charge but only refund the service agreement. I feel we were grossly taken advantage of.