Sign in

B & S Terrain Contracting

Sharing is caring! Have something to share about B & S Terrain Contracting? Use RevDex to write a review
Reviews B & S Terrain Contracting

B & S Terrain Contracting Reviews (3)

Review: Chronology of B&S Landscaping tree plantingMonday, October 1, 2012: shortly after noon, a truck and 2 laborers arrive with 15 evergreen trees to plant, presumably white spruce. There was no contract, no specified date of planting, no agreement to services or charges. There was no phone call in advance to advise of the crews arrival and work commencement, not even a knock on the door. They just started digging holes with the auger and off-loading the trees from the truck. I was alerted to their presence only after Mom called my attention to it and we had both been hearing the sounds of machinery outside. I went out and asked What are you doing? Work stopped and we called [redacted] on the phone, who insisted that there was a contract. I called [redacted] because we had all been discussing alternatives to the trees the previous weekend. Had there been a contract, this discussion would have been very different. The only paper we could find was some notes Mom jotted down on tablet paper listing the quantity of trees and price. No dates, no official letterhead, no measurements or details of the installation, no putative legal language, no signatures. Mom, [redacted], and I discussed the matter a few more minutes and decided to let the work proceed. [redacted] told me on the phone that he didnt care one way or another. I insisted that they be set back further from the driveway, as holes were being dug only about 4 feet from it. I checked on the workers from time to time while busy with a project in the garage. It looked like it was going well, and I told them Looks good, guys. However, when they finished I noticed that 5 of the trees were noticeably crooked, they didnt dress the plantings well, and they didnt water any of them. They didnt even inform us that they were finished, nor leave us with any instructions. I took it upon myself to water them thoroughly, giving each tree at least 5 gallons of water (the well ran dry).I watered the trees again throughout the day on Wednesday (10/3). Mom called [redacted]s number to discuss the business but got no answer. She left a message.Thursday, October 04, 2012: Still waiting for a return call. (Will wait for a call or the mailed invoice to pursue this further).[redacted] called and spoke with me for about 10 minutes. We went over our complaints about the tree plantings and invoice details. [redacted] claimed that part of the charges were for mulching around the house, trimming shrubs and weeding, supposedly during July. I stated that I noticed no one here for 9 hours doing any such work and Mom was surprised to get the bill for work apparently not done.[redacted] came out to the house and we spoke for about 20 minutes. He was intent on showing us what a great deal we were getting on the spruce trees, but I just wanted them done properly, which he admittedthe job was done poorly. He also apologized for a lack of communication regarding this and the other job (mulch, weeding, trimming around the house). He explained the nature of the mulch that looked much older than the 2 months when he claimed to have laid it down. He agreed to have his workers straighten the trees, dress and mulch around them. He said that due to the size of the root balls, they should need watering only once, which I did.After [redacted] and crew left, I noticed 2 trees were still crooked, though the dressing of the surrounding ground was much improved and mulch was laid down. [redacted] said the trees were guaranteed for one year.Thursday October 11. I called [redacted]s number to notify him about the 4 or 5 trees still crooked. I spoke to a live person in the office (wife? Secretary?) who said she would deliver the message.Friday October 12. [redacted] returned my call about the crooked trees and said his crew would be out the middle of next week to fix them. He also asked if I wanted to have stakes and wires attached to the crooked ones at $10 apiece. I said I didnt think they needed that but only to be tamped properly, which they werent when planted the first time. [redacted] tried to deflect that and tell me it was the wind. He again tried to convince me that Mom got an unbelievably good deal on the trees.Week of October 14-20. [redacted]s crew didnt show up or call. We received a bill, however.October 24. [redacted] called and came out to straighten trees. He was alone. He asked to borrow our shovel, which I allowed him. After 10 minutes, he said it was too strenuous for him alone, and showed me a wrist splint he was wearing for tendonitis. He said his crew would be out later to finish the job. The crew did come and straighten the trees, but I think [redacted] inadvertently took our shovel with him. There were stakes and wire on 3 trees, but I expressly said earlier that we did not want to pay $10 per for that.November 23. Nearly a month after last seeing [redacted], some of the trees are still crooked. The ones that were straightened have reverted to their former misalignment. Mom and I each called [redacted] to ask about the shovel. He left a message on Moms phone that his crew had inadvertently taken it, thinking it was his. He said the crew would return it sometime during the week of 11/12. As of today, we havent received any other communication nor received the shovel back.Desired Settlement: Just return our damn shovel. We have no desire to do business with you again.

Business

Response:

From: [redacted]

Sent: Tuesday, December 04, 2012 1:58 PM

To: [redacted]

Subject: Complaint ID [redacted]

Hello [redacted], As per our phone conversation I am responding through email to the complaint against our company, B&S Terrain Contracting, dated 11/23/12. I have been working for this man's mother for at least 6-8 years without incident, and we had a very good working relationship. Every year I do edging and mulching of her planting beds and also trim. We had a standing arrangement and no formal contract for that work. She would call me when she was ready to have it done and I would send the crew out to do it, which was the case this past season. After sending the invoice I received a call from her adult son, who, I understand, is now living with her. He was upset and very rudely stated that my crew had not been out from what he could tell. I went to the home and walked him through the landscape to show him what had been done. I even brought mulch to show him what it would look like at that time. He realized, and begrudingly admitted that he could see that we had indeed been there. The invoice had stated that the trees his mother wanted planted, would be, once the dry part of the season was over. The trees had been ordered per his mother's request. I did express to him many times about the deal she was getting on the trees since he seemed to think I was trying to take advantage of his mother. I planted the trees for less than a home owner could buy the trees only for not including planting. The man then called because the trees had settled a bit and he wanted them straightened. I personally went over to do this because my crew was on another job. I started the job of straightening, and mulching, and staking them, at no charge. My crew finished the job and took the shovel I had borrowed with them. ( I paint my tools in a certain way and this shovel was painted in that way, so my crew thought that it was ours, it could have been left there at some point over the years, or it could have been a coincidence.) I later spoke to the homeowner and I told her I would bring the shovel back to her, which I will. My business has been built on trust and this man's constant second guessing of my work and and my ethics is very offensive. His mother has always been happy with our work in the past and has continued to hire us year after year. I would hate to think that I lost a loyal customer over a shovel, but I really don't think that's what is going on here. I thank you for your time with this matter, and I hope that we can work something out with this family. Sincerely,

Consumer

Response:

Review: Chronology of B&S Landscaping tree plantingMonday, October 1, 2012: shortly after noon, a truck and 2 laborers arrive with 15 evergreen trees to plant, presumably white spruce. There was no contract, no specified date of planting, no agreement to services or charges. There was no phone call in advance to advise of the crews arrival and work commencement, not even a knock on the door. They just started digging holes with the auger and off-loading the trees from the truck. I was alerted to their presence only after Mom called my attention to it and we had both been hearing the sounds of machinery outside. I went out and asked What are you doing? Work stopped and we called [redacted] on the phone, who insisted that there was a contract. I called [redacted] because we had all been discussing alternatives to the trees the previous weekend. Had there been a contract, this discussion would have been very different. The only paper we could find was some notes Mom jotted down on tablet paper listing the quantity of trees and price. No dates, no official letterhead, no measurements or details of the installation, no putative legal language, no signatures. Mom, [redacted], and I discussed the matter a few more minutes and decided to let the work proceed. [redacted] told me on the phone that he didnt care one way or another. I insisted that they be set back further from the driveway, as holes were being dug only about 4 feet from it. I checked on the workers from time to time while busy with a project in the garage. It looked like it was going well, and I told them Looks good, guys. However, when they finished I noticed that 5 of the trees were noticeably crooked, they didnt dress the plantings well, and they didnt water any of them. They didnt even inform us that they were finished, nor leave us with any instructions. I took it upon myself to water them thoroughly, giving each tree at least 5 gallons of water (the well ran dry).I watered the trees again throughout the day on Wednesday (10/3). Mom called [redacted]s number to discuss the business but got no answer. She left a message.Thursday, October 04, 2012: Still waiting for a return call. (Will wait for a call or the mailed invoice to pursue this further).[redacted] called and spoke with me for about 10 minutes. We went over our complaints about the tree plantings and invoice details. [redacted] claimed that part of the charges were for mulching around the house, trimming shrubs and weeding, supposedly during July. I stated that I noticed no one here for 9 hours doing any such work and Mom was surprised to get the bill for work apparently not done.[redacted] came out to the house and we spoke for about 20 minutes. He was intent on showing us what a great deal we were getting on the spruce trees, but I just wanted them done properly, which he admittedthe job was done poorly. He also apologized for a lack of communication regarding this and the other job (mulch, weeding, trimming around the house). He explained the nature of the mulch that looked much older than the 2 months when he claimed to have laid it down. He agreed to have his workers straighten the trees, dress and mulch around them. He said that due to the size of the root balls, they should need watering only once, which I did.After [redacted] and crew left, I noticed 2 trees were still crooked, though the dressing of the surrounding ground was much improved and mulch was laid down. [redacted] said the trees were guaranteed for one year.Thursday October 11. I called [redacted]s number to notify him about the 4 or 5 trees still crooked. I spoke to a live person in the office (wife? Secretary?) who said she would deliver the message.Friday October 12. [redacted] returned my call about the crooked trees and said his crew would be out the middle of next week to fix them. He also asked if I wanted to have stakes and wires attached to the crooked ones at $10 apiece. I said I didnt think they needed that but only to be tamped properly, which they werent when planted the first time. [redacted] tried to deflect that and tell me it was the wind. He again tried to convince me that Mom got an unbelievably good deal on the trees.Week of October 14-20. [redacted]s crew didnt show up or call. We received a bill, however.October 24. [redacted] called and came out to straighten trees. He was alone. He asked to borrow our shovel, which I allowed him. After 10 minutes, he said it was too strenuous for him alone, and showed me a wrist splint he was wearing for tendonitis. He said his crew would be out later to finish the job. The crew did come and straighten the trees, but I think [redacted] inadvertently took our shovel with him. There were stakes and wire on 3 trees, but I expressly said earlier that we did not want to pay $10 per for that.November 23. Nearly a month after last seeing [redacted], some of the trees are still crooked. The ones that were straightened have reverted to their former misalignment. Mom and I each called [redacted] to ask about the shovel. He left a message on Moms phone that his crew had inadvertently taken it, thinking it was his. He said the crew would return it sometime during the week of 11/12. As of today, we havent received any other communication nor received the shovel back.Desired Settlement: Just return our damn shovel. We have no desire to do business with you again.

Business

Response:

From: [redacted]

Sent: Tuesday, December 04, 2012 1:58 PM

To: [redacted]

Subject: Complaint ID [redacted]

Hello [redacted], As per our phone conversation I am responding through email to the complaint against our company, B&S Terrain Contracting, dated 11/23/12. I have been working for this man's mother for at least 6-8 years without incident, and we had a very good working relationship. Every year I do edging and mulching of her planting beds and also trim. We had a standing arrangement and no formal contract for that work. She would call me when she was ready to have it done and I would send the crew out to do it, which was the case this past season. After sending the invoice I received a call from her adult son, who, I understand, is now living with her. He was upset and very rudely stated that my crew had not been out from what he could tell. I went to the home and walked him through the landscape to show him what had been done. I even brought mulch to show him what it would look like at that time. He realized, and begrudingly admitted that he could see that we had indeed been there. The invoice had stated that the trees his mother wanted planted, would be, once the dry part of the season was over. The trees had been ordered per his mother's request. I did express to him many times about the deal she was getting on the trees since he seemed to think I was trying to take advantage of his mother. I planted the trees for less than a home owner could buy the trees only for not including planting. The man then called because the trees had settled a bit and he wanted them straightened. I personally went over to do this because my crew was on another job. I started the job of straightening, and mulching, and staking them, at no charge. My crew finished the job and took the shovel I had borrowed with them. ( I paint my tools in a certain way and this shovel was painted in that way, so my crew thought that it was ours, it could have been left there at some point over the years, or it could have been a coincidence.) I later spoke to the homeowner and I told her I would bring the shovel back to her, which I will. My business has been built on trust and this man's constant second guessing of my work and and my ethics is very offensive. His mother has always been happy with our work in the past and has continued to hire us year after year. I would hate to think that I lost a loyal customer over a shovel, but I really don't think that's what is going on here. I thank you for your time with this matter, and I hope that we can work something out with this family. Sincerely,

Consumer

Response:

Chronology of B&S Landscaping tree plantingMonday, October 1, 2012: shortly after noon, a truck and 2 laborers arrive with 15 evergreen trees to plant, presumably white spruce. There was no contract, no specified date of planting, no agreement to services or charges. There was no phone call in advance to advise of the crews arrival and work commencement, not even a knock on the door. They just started digging holes with the auger and off-loading the trees from the truck. I was alerted to their presence only after Mom called my attention to it and we had both been hearing the sounds of machinery outside. I went out and asked What are you doing? Work stopped and we called [redacted] on the phone, who insisted that there was a contract. I called [redacted] because we had all been discussing alternatives to the trees the previous weekend. Had there been a contract, this discussion would have been very different. The only paper we could find was some notes Mom jotted down on tablet paper listing the quantity of trees and price. No dates, no official letterhead, no measurements or details of the installation, no putative legal language, no signatures. Mom, [redacted], and I discussed the matter a few more minutes and decided to let the work proceed. [redacted] told me on the phone that he didnt care one way or another. I insisted that they be set back further from the driveway, as holes were being dug only about 4 feet from it. I checked on the workers from time to time while busy with a project in the garage. It looked like it was going well, and I told them Looks good, guys. However, when they finished I noticed that 5 of the trees were noticeably crooked, they didnt dress the plantings well, and they didnt water any of them. They didnt even inform us that they were finished, nor leave us with any instructions. I took it upon myself to water them thoroughly, giving each tree at least 5 gallons of water (the well ran dry).I watered the trees again throughout the day on Wednesday (10/3). Mom called [redacted]s number to discuss the business but got no answer. She left a message.Thursday, October 04, 2012: Still waiting for a return call. (Will wait for a call or the mailed invoice to pursue this further).[redacted] called and spoke with me for about 10 minutes. We went over our complaints about the tree plantings and invoice details. [redacted] claimed that part of the charges were for mulching around the house, trimming shrubs and weeding, supposedly during July. I stated that I noticed no one here for 9 hours doing any such work and Mom was surprised to get the bill for work apparently not done.[redacted] came out to the house and we spoke for about 20 minutes. He was intent on showing us what a great deal we were getting on the spruce trees, but I just wanted them done properly, which he admittedthe job was done poorly. He also apologized for a lack of communication regarding this and the other job (mulch, weeding, trimming around the house). He explained the nature of the mulch that looked much older than the 2 months when he claimed to have laid it down. He agreed to have his workers straighten the trees, dress and mulch around them. He said that due to the size of the root balls, they should need watering only once, which I did.After [redacted] and crew left, I noticed 2 trees were still crooked, though the dressing of the surrounding ground was much improved and mulch was laid down. [redacted] said the trees were guaranteed for one year.Thursday October 11. I called [redacted]s number to notify him about the 4 or 5 trees still crooked. I spoke to a live person in the office (wife? Secretary?) who said she would deliver the message.Friday October 12. [redacted] returned my call about the crooked trees and said his crew would be out the middle of next week to fix them. He also asked if I wanted to have stakes and wires attached to the crooked ones at $10 apiece. I said I didnt think they needed that but only to be tamped properly, which they werent when planted the first time. [redacted] tried to deflect that and tell me it was the wind. He again tried to convince me that Mom got an unbelievably good deal on the trees.Week of October 14-20. [redacted]s crew didnt show up or call. We received a bill, however.October 24. [redacted] called and came out to straighten trees. He was alone. He asked to borrow our shovel, which I allowed him. After 10 minutes, he said it was too strenuous for him alone, and showed me a wrist splint he was wearing for tendonitis. He said his crew would be out later to finish the job. The crew did come and straighten the trees, but I think [redacted] inadvertently took our shovel with him. There were stakes and wire on 3 trees, but I expressly said earlier that we did not want to pay $10 per for that.November 23. Nearly a month after last seeing [redacted], some of the trees are still crooked. The ones that were straightened have reverted to their former misalignment. Mom and I each called [redacted] to ask about the shovel. He left a message on Moms phone that his crew had inadvertently taken it, thinking it was his. He said the crew would return it sometime during the week of 11/12. As of today, we havent received any other communication nor received the shovel back.

Check fields!

Write a review of B & S Terrain Contracting

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

B & S Terrain Contracting Rating

Overall satisfaction rating

Description: Landscape Contractors

Address: 3616 Lisbon Rd, Leetonia, Ohio, United States, 44431

Phone:

Show more...

Add contact information for B & S Terrain Contracting

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated