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B-Safe, Inc.

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B-Safe, Inc. Reviews (5)

I am having the same problem with this so-called contract. I never agreed to a contract that automatically renews every 5 years. I have tried to cancel but they have sent me a bill of comsiderable amount. My original company was American Protection, which I never had a problem with. They used to service the system annually - for maintenance. B SAFE never has so I dropped the maintenance agreement. When I questioned why they didn't offer to do maintenance they said I didn't need it. That was the only communication I had with them until I requested a cancellation. Poor business.

Review: We do not wish to renew our contract because the company failed to provide us with monitoring service for the last 8 months of our contract for 2014 (which was paid in full). I did not send the payment in for 2015. Now they are insisting we have a contract from 1999 that states it must be renewed every year unless we send written notice 2 months prior (which I could not find a copy of the contract), They did send me copy they had on file. I feel they broke the contract when they did not provide service from April to December of 2014 (when we switched phone company) and we were not informed that there was a problem. Company advised me that it was my responsibility to check periodically to make sure we were monitored (which is not checked on the contract). In March of this year they noticed they did not receive payment. I have now received a notice from the company insisting I send $304.95 to buy out my contract (which is basically the cost of a full year monitoring - that I will not be receiving) or they will take legal action. I feel they already broke the contract last year when I was not receiving any protection - but still paying for it. Thank goodness nothing happened. I do not wish to hire a company that cannot be trusted to provide a service.Desired Settlement: Please contact the company and inform them that if they insist on a payment, they should credit us for 8 months of last year's contract where they failed to provide service. No charge for services not rendered January through May of 2015. Get the monitoring system working and charge us only for June through December of 2015.

Business

Response:

We have spoken to both Mr. and Mrs. [redacted] on several occasions. We have explained that by changing phone providers they disabled the security system from transmitting a signal to our central monitoring station. We could not have been aware of this as their system could not communicate with us. We advise all customers to test their alarm systems on a monthly basis.We offered to send a technician to the home at no charge and hook the system back up to their phone line an in addition we offered a credit of three months as good faith. Both of these offers were rejected by Mrs. [redacted].Since the security system transmits a signal to our central monitoring station via a phone line, whenever the phone line provider is switched, the new provider is responsible to hook the system up to that new line. We always advise customers to let the phone provider know that they have a security system and to test the system prior to the installer leaving the home.We have since been in touch with Mrs. [redacted] and rectified the situation. We believe that she is satisfied now and will continue service with us.Please let me know if I can provide you with any further information

+1

Review: This complaint is made about B Safe, Inc., a security system provider. Approximately 8 years ago, in 2007, we entered into contract with [redacted] Solutions, LLC., for a term of 3 years. Buried in the terms of this contract it was stated that this term was automatically renewable for a period of 3 years. We were never informed of this provision. Additionally, there is no date written in section A.3, which is the basis for the renewal condition, and therefore the renewal condition is invalid.

At some point B Safe Inc. purchased [redacted] Solutions but did not request written consent. Pursuant to NJAC 13.45A-16.2, the contract with [redacted] cannot be assigned with out the written consent of the buyer. Therefore we do not have a contract in place with B Safe, Inc. We reside in NJ and B Safe provides services here, although their main office is located in DE.

On February 5, 2015 we phoned B Safe Inc. and informed them that we would like to end security monitoring services. They claimed that due to the automatically renewable provision, the contract did not expire until August 28, 2016 and we owe them $347.20. We spoke with Susan Grear, explaining the problems with the contract noted above, and addressed the fact that the automatically renewable condition for a period of 3 years, hidden in the contract wording, was unethical. She insisted that we were obligated to the remainder of the contract.

At that point we emailed the business manager of the company, [redacted]. Mr. [redacted] informed us that he would release us from the contract if we agreed to pay for a service call made in 2009 that we were told at the time would be free. He said that he would invoice us now for $160-$190 for that call. I explained to Mr. [redacted] via email that this is consumer fraud, because the call was presented as free at the time of service. However he insisted on invoicing us for the call.

We never received any further invoices but received a voicemail on March 27, 2015 stating that we have an outstanding balance on our account.

We are reporting B Safe for insisting that we are obligated to a contract with an automatically renewable condition for a period of 3 years, which is unethical and deceptive. Additionally, the contract that they are trying to hold us to was incomplete, with no start date in section 3 entered. We are also reporting B Safe for attempting to hold us to a contract made to [redacted] systems, when we never gave written consent that the contract be transferred to B Safe. Finally, we are reporting Mr. [redacted] for consumer fraud. He insisted via email on invoicing us $160-$190 for a service call over 6 years ago which at the time was presented as free.

I have all documents referenced and will provide to the Revdex.com if this is helpful. This includes the email exchange with Mr. [redacted], the contract and the invoice. We have also filed a complaint with the NJ Office of the Attorney General - Fire Alarm, Burglar Alarm and Locksmith Advisory Committee Division of NJ Consumer Affairs.Desired Settlement: B Safe agrees that we do not owe them anything. Nothing for the contract which is invalid for reasons stated above, and nothing for the service call over 6 years ago which was represented to be a free service call at the time of service and for the last 6 years.

Business

Response:

l have highlighted the areas that Mrs. [redacted] is contesting. On page 2, line 3, there is a line that is left blank. That is simply an anticipated start date if there were equipment to be installed. The date that I s on page one and on page 4 with Mrs. [redacted]'s signature is the date of the agreement. In number 3 I t is I ndicated that the term of the agreement is for 3 years.Number 4 explains the renewal terms.On page three, line 26 it explains that the agreement is transferrable by the company at the company's sole discretion.B Safe's corporate office is located in Wilmington, DE. We also have an office located in Mantua, N.J.B Safe did perform a service call for the [redacted]'s in January of 2009. We sent our technician to the home as a courtesy because there was a past due balance on the account and the customer refused to pay stating that the alarm did not function. In order to get paid for the past due, we offered to have a technician come ou t and see wha t the problem was and to get it rectified.Mr. [redacted] offered to forgo the buy out of the agreement for payment of that service call. We do not consider that consumer fraud.As I have shown you in the agreement enclosed, Frontier Security had the right to transfer this agreement to B Safe without the consent of the consumer. The term of the agreement and the renewal are clearly stated and was signed for by the consu mer.Please feel free to contact me I f you have any further questions or if I can provide you with any further information.

Review: I came home to a problem with my alarm system. It was intermittently beeping. When that changed to a loud steady sound, I called the emergency number for the alarm company. The technician returned my call and worked with me for the better of 45 minutes to stop the sound. He was wonderful. I've worked with him many times before and he has always been courteous and patient. He is a gem. He advised me to call the office the next day to get service. When I called I was told there would be a service charge to fix the system. I didn't understand why I should have to pay for the faulty equipment when I did nothing wrong. This is where the problem initially lied. I didn't realize that I now owned the equipment. I'm sure somewhere in the contract and in my conversations with the company, they told me this but I'm getting older and I forgot. However, when I talked to [redacted], he was arrogant and rude and the WAY he told me made me feel upset. I told him I would just stop my service and he said I had a monitoring contract and couldn't do that and continued in his arrogant way to say I could buy my way out, etc. I hung up on him a couple of times because he was really stressing me; I suffer from vertigo and I could feel myself getting stressed by his tone and his lack of customer concern. Then, when I said, I would stay with the company until my contract was up; just send the person out for the appointment as given; he said only if I gave him a credit card. I hit the roof at that point because I've been with the company for 7 years. I've always paid my bill. If I could't pay the entire bill, I worked it out with [redacted] in the billing office. She has been a doll over the years and even wrote a letter for me once when the alarm was faulty and going off unexpectedly and the New Castle County Police was going to charge me. They wrote the charge off after receiving her letter. And just a month or so ago when I got a call from B-Safe about an overdue bill that I had thought I paid, the young lady was very kind and I told her how sorry I was. She said it was o.k. and I told her no it wasn't; that I was getting forgetful and I would send the payment in right away. Neither of them berated me or talked to me as mean as [redacted] did. It wasn't necessary for something so minor. I truly forgot that I owned the equipment. I am grateful that Dustin worked with me the other night and I am thankful that [redacted] and [redacted] and the young lady who called me last month have been so kind over the last 7 years, But, I will not be forced to pay in advance because [redacted] thinks I'm a deadbeat because I'm not! I don't know who he is or who he is used to dealing with but he has the wrong one this time. I will find out who owns this corporation and I will write to them about this. In the meantime, I will get my own equipment fixed and I honor my contract with this company.

Business

Response:

I am writing in reference to a complaint that was filed by [redacted], a customer of B Safe, Inc.

Upon reading the complaint, [redacted] has been a customer of B Safe for many years and we appreciate and value her business.

About 6 months ago, B Safe instituted a new policy requiring that all service calls be guaranteed by either a credit card on file or a checking account number on file. This is a new policy and we do make exceptions in some cases.

I have submitted her complaint about [redacted] to his supervisor.

I have spoken to [redacted] and agreed to perform a service call and invoice her. I made her aware of the new policy and she is satisfied at this time.

I thank you ard [redacted] for bringing this to our attention.

Please feel free to contact me if I can provide you with any further information.

Sincerely,

Review: My office security system provider sold his business to B Safe Inc. When I contacted customer service in 2012, I was asked to "complete some paperwork" which turned out to be a 5 year contract. This was never mentioned during the phone call to customer service and I signed and returned the contract after reading only the large print that mentioned the price. In 2015, when I contacted the company because of a failing battery, I was told service of my unit was not included. I informed them of my intention to retire in 10/15 and was informed of the 5 year obligation. I would never have knowingly signed a 5 year agreement at the age of 64. I do not believe that the customer representative was honest in her description the paperwork sent to me.

B Safe has never provided any direct service to me. My payments were for central station monitoring; there were no financial investments on the part of B Safe. I terminated my coverage and was threatened with being sent to collection. On the verge of retirement, I did not want to jeopardize my credit rating and I paid B Safe 347.90. I wrote a letter to the president of the company on April 26, 2015 and never received a response.

I believe their marketing practices are deceptive. I never received any services fro B SAFE other than when I contacted them to check on my alarm system via a test run.Desired Settlement: In addition to the refund of the $347.90, I request that the staff be trained and directed to verbally disclose the terms of the contract to persons requesting services. In contacting other security companies for my home (in another location) the representatives are quite open about the term they require. Since I had been a customer of the prior company, [redacted] Systems, with no contract, I had no sense that I was being persuaded to sign up for a 5 year service as I was approaching retirement.

Just to be clear, my unit was a "panic button" alarm system to be used only in case of a patient emergency in my practice as a clinical psychologist.

Business

Response:

**. [redacted] signed a new agreement with B Safe, Inc. in 20 I 2 for a five year term. At no time did anyone at B Safe tell her she just needed to complete some paperwork. The term was made clear at that time. The agreement was signed by **. [redacted] which indicates that she read the agreement in full.Prior to B Safe joining forces with [redacted] had signed an agreement with Roseland as well. I have enclosed copies of both agreements for your review.B Safe does not deceive customers and encourages them to read the agreement in full before signing. The term is always disclosed and if not acceptable an adjushnent can be made at that time.Please feel free to contact me if I can provide you with additional information

Business

Response:

As I said in my original response, dated 6/ 18/2015, the agreement that was sent to Dr. [redacted] was signed by Dr. [redacted]. B Safe does not engage in deceptive marketing practices. Both our internal and external sales staff encourages customers to read the agreement in full before signing.When a new agreement was sent to Dr. [redacted] in 2012 it was not presented as "complete some paperwork" as Dr. [redacted] suggests. If upon reading the agreement Dr. [redacted] had any questions or concerns about the term of the agreei:nent she could have called and we could have negotiated with her at that time.When B Safe received notice that Dr. [redacted] wanted to cancel her account, she was reminded of the buyout clause on the agreement which is 75% of the time remaining. As a courtesy to Dr. [redacted], we reduced that to only a 50% buyout.When the owner of Roseland Security decided to retire and turn his business over, he chose B Safe based on our reputation in the industry. We have over 7,000 satisfied customers who appreciate the service we provide for them.I have enclosed a copy of the letter from Roseland Security letting customers know of the merger and the reasons the owner chose our company. We stand behind those statements and our reputation.Please let me know if I can provide you with anything further.

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Description: BURGLAR ALARM SYSTEMS-DEALERS, MONITORING & SERVICE, SECURITY CONTROL EQUIPMENT & SYSTEM MONITORS, SECURITY SYSTEMS CONSULTANTS, FIRE PROTECTION EQUIPMENT & SUPPLIES, FIRE & SMOKE ALARM SYSTEMS

Address: 109 Baltimore Ave., Wilmington, Delaware, United States, 19805

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