B-Safe Security Reviews (2)
Review: I came home to a problem with my alarm system. It was intermittently beeping. When that changed to a loud steady sound, I called the emergency number for the alarm company. The technician returned my call and worked with me for the better of 45 minutes to stop the sound. He was wonderful. I've worked with him many times before and he has always been courteous and patient. He is a gem. He advised me to call the office the next day to get service. When I called I was told there would be a service charge to fix the system. I didn't understand why I should have to pay for the faulty equipment when I did nothing wrong. This is where the problem initially lied. I didn't realize that I now owned the equipment. I'm sure somewhere in the contract and in my conversations with the company, they told me this but I'm getting older and I forgot. However, when I talked to [redacted], he was arrogant and rude and the WAY he told me made me feel upset. I told him I would just stop my service and he said I had a monitoring contract and couldn't do that and continued in his arrogant way to say I could buy my way out, etc. I hung up on him a couple of times because he was really stressing me; I suffer from vertigo and I could feel myself getting stressed by his tone and his lack of customer concern. Then, when I said, I would stay with the company until my contract was up; just send the person out for the appointment as given; he said only if I gave him a credit card. I hit the roof at that point because I've been with the company for 7 years. I've always paid my bill. If I could't pay the entire bill, I worked it out with [redacted] in the billing office. She has been a doll over the years and even wrote a letter for me once when the alarm was faulty and going off unexpectedly and the New Castle County Police was going to charge me. They wrote the charge off after receiving her letter. And just a month or so ago when I got a call from B-Safe about an overdue bill that I had thought I paid, the young lady was very kind and I told her how sorry I was. She said it was o.k. and I told her no it wasn't; that I was getting forgetful and I would send the payment in right away. Neither of them berated me or talked to me as mean as [redacted] did. It wasn't necessary for something so minor. I truly forgot that I owned the equipment. I am grateful that Dustin worked with me the other night and I am thankful that [redacted] and [redacted] and the young lady who called me last month have been so kind over the last 7 years, But, I will not be forced to pay in advance because [redacted] thinks I'm a deadbeat because I'm not! I don't know who he is or who he is used to dealing with but he has the wrong one this time. I will find out who owns this corporation and I will write to them about this. In the meantime, I will get my own equipment fixed and I honor my contract with this company.
Review: This complaint is made about B Safe, Inc., a security system provider. Approximately 8 years ago, in 2007, we entered into contract with [redacted] Solutions, LLC., for a term of 3 years. Buried in the terms of this contract it was stated that this term was automatically renewable for a period of 3 years. We were never informed of this provision. Additionally, there is no date written in section A.3, which is the basis for the renewal condition, and therefore the renewal condition is invalid.
B-Safe Security Rating
Description: BURGLAR ALARM SYSTEMS-DEALERS, MONITORING & SERVICE
Address: 109 Baltimore Ave., Wilmington, Delaware, United States, 19805
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