B T & A Construction Company

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

In reference to the letter regarding *** *** work done at *** *** *** First when the call was placed, Mr*** *** called and requested the workWe do a lot of work for himWe were told this was his son ***, but wasn't told to send the bill to ***We found
the error on September 28, and changed the bill to his sonOur work order was to reattach the tub faucet and caulk around the tubAlso the k/sink was draining slow When the men arrived on the job, they found the tub faucet couldn't be reattached but needed to be replacedOur men called and got the approval to change itWe did have to go get the faucet, which we charge for that timeThey did run the cable for hour thru the k/sink drain to confirm it was openWhile we were there the men noticed the commode was running and we replaced the fluidmaster fill valve & the flapper in itAlso, it is not our policy for the men to ask for payment upfrontI don't know where that came from but it wasn't from our menWe were trying to help Mr*** *** out, because we do work for him at his house and rental properties and figured we would save him another service call tripI will take the material & labor charged for the commode repairs off the billI am very sorry of the error and I will take care of this matter now.Sincerely,Nadine KMcGuire, Pres

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]