B & T Contracting LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] All we want from Jeff is a day that he is going to fix the leakHe was supposed to fix it before it got cold last weekAll I asked Jeff was to give us a dateI was not the one cussing on the phoneJeff is supposed to fix it today 1/19/ Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Originally the work was to be done sometime between January 11th through the 14th, when the weather was above freezingI'm not sure why it was not done because it was not addressed in any of our conversations when we brought it upI said that maybe you should consider that there was a communication problem yesterday because Jeff talks so much and fast with out waiting for a response.I really do not want to argue about who is right and who is wrongSince I reached out to you yesterday I believe the best thing for both of us would be for you to return our $
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I agree to mediation
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Please refund our money
Regards,
*** ***

The day you spoke to Bryant and acres as if nothing happened, you were not rudeNeither was heThe one day you called Asking about when the job was gonna be started, and was very rude and then found out that we talked to your wife multiple timesYou were very rude during that conversationI had witnesses in the office that day that heard you as wellOur attourney has that tapeMr*** can pay for the parts that were purchased for his job, and we can return the remaining balance minus partsIt's out of my control that he chooses to change his mind now that the weather is nice

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I or my wife are in no way agreeing to have you out here again. The facts according to JD's have been very fluid in this case. If you persist in saying that I was rude please provide the tape showing that I was, Brian told me that you tape every phone call. Otherwise please refund our money
Regards,
[redacted]

I want to start off by saying that we are A+ Accredited members of the Revdex.com for a reason. We do not screw people over. This complaint is ridiculous and i'm blown away by it actually.  I'll explain why...Mr.[redacted] forgot to mention that we did another job for them a week or so ago....

We were hired to fix a clogged kitchen sink drain by installing a complete new drain line under the home. We professionally and promptly completed the job and the customers were 100% satisfied. While under the home we discovered a very small leak that has been been going on for awhile it appeared because the entire under belly/insulation was wet/damaged and even missing. We notified the customers of the leak. Since they were so happy with the job we just did for them, they agreed to have the leak fixed. We needed to get materials etc. so it was discussed the job would be done at a later date. We spoke to Mrs.[redacted] the middle or so of last week and told her we had them down for the upcoming weekend to fix the problem and she said that was fine. Well Saturday came along and there was a crazy cold snap and the temperatures were teens to single digits with below zero windchill. I called Mrs.[redacted] Saturday and explained to her that it would not be justifiable to turn her water off to the house and cut/repair lines with the temperatures so cold and risk her lines freezing up and busting. Especially since most of their insulation/under belly was damaged or not existing and they had no heat tape, which did not help matters none. She was more than understanding. And let me state again, this was a small leak, not an emergency by any means. Sunday came along and it was very cold again. Single digits with below zero windchill. Mr.[redacted] called us being very rude and demanding. We explained to him the same thing we explained to his wife on Saturday. He did not care. We told him if he was going to act this way etc. that he could get somebody else and we would give him his money back, because we were not going to shut off his water in single digit weather and be responsible for his whole house freezing up and busting. We also told him we just spoke to his wife the day before and to his amazement, his wife did not tell him we spoke to her Saturday so he got mad and put her on the phone. We told Mrs.[redacted] we would get them in this week once it warmed up above freezing. All was agreed upon and fine. Now this morning I get this email from the Revdex.com where i'm getting railroaded over this? I'm just amazed truly. Anyone with common sense can agree that you do not shut off water to someones home, especially with all the issues underneath that they have, when it is single digits/below zero outside, and have their home freeze up and bust. You just do not do that. Nobody was putting them off. It's just good business to do this repair when the weather is allowing. The customers were told that and agreed. That is why I am shocked to get this complaint. Will be awaiting a response from the customer and the Revdex.com. Thank you.

The communication problem was between Mr.[redacted] and his wife because she did not tell him we talked to her several times regarding all this. So when Mr.[redacted] originally called and was rude on the phone, he was unaware of the situation that was discussed with his wife by us several times that week. We had Mr.[redacted] scheduled for a day which he was informed of on the phone and agreed to, then the next day he turned us in to the Revdex.com. So all that did was prolong this process. Now that everything is out on the table and ironed out, We will gladly do the job as I stated before. The weather is supposed to be nice next week. Mr. [redacted] can call us respectfully and set up a day to schedule this at his convenience. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
All we want from Jeff is a day that he is going to fix the leak. He was supposed to fix it before it got cold last week. All I asked Jeff was to give us a date. I was not the one cussing on the phone. Jeff is supposed to fix it today 1/19/16
Regards,
[redacted]

Revdex.com I believe it is time for a mediator as I have already requested. Thank you.