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B & T Small Engine Repair, Inc.

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B & T Small Engine Repair, Inc. Reviews (1)

Review: I had them fix my mower and when returned the mower still not fixed was throwing off the belt they told me that I hit something and bent the blades which in turn bent the pulley on top of the deck I have nothing in my yard I can hit and there is no way a pulley on the TOP of the deck could be bent with out it being turned over which was what they had to do to fix it the first time and the in order for me to get my mower I had to pay for the damages and repair.I have spoke to them a couple of times and all they keep saying is it was my fault

Business

Response:

RE: Revdex.com CASE NO.[redacted]

IN REFERENCE TO THE ABOVE COMPLAINT, WE REPAIRED [redacted] ON JUNE 20, 2013 WHICH THE REPAIR COST WAS COVERED BY HIS EXTENDED WARRANTY PLAN AND [redacted] PICKED UP HIS EQUIPMENT. A MONTH LATER, [redacted] CALLED TO SAY THAT THERE WAS A PROBLEM AGAIN WITH HIS LAWN EQUIPMENT AND HE BELIEVED THAT IT WAS SOMETHING THAT WE HAD DONE THAT CAUSED THE PROBLEM. WE PICKED UP HIS RIDING MOWER AND UPON INSPECTION BY THE MECHANIC, IT WAS DETERMINED THAT SOMETHING HAD HIT AND BENT THE BLADES CAUSING DAMAGE TO THE IDLER PULLEY AND WE REPAIRED PROBLEM. [redacted] COMPLAINED ABOUT THE COST OF THE REPAIR AND SENT HIS BROTHER TO OUR BUSINESS TO TALK WITH THE OWNER. [redacted] BROTHER ALSO SAID THAT HE HAD USED THE MOWER. WE ASSURED BOTH [redacted] AND HIS BROTHER THAT THE ISSUE HAD NOTHING TO DO WITH ANYTHING THAT WE HAD DONE. WE ALSO TOOK PHOTOGRAPHS OF THE DAMAGE WHEN WE RECEIVED THE EQUIPMENT THE SECOND TIME WHICH ARE AVAILABLE.

[redacted], PRESIDENT

B&T SMALL ENGINE REPAIRS, INC.

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Description: Lawn Mowers - Sharpen & Repair, Lawn & Garden Equipment & Supplies

Address: 8500 Meadowbridge Road, Mechanicsvlle, Virginia, United States, 23116

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