B & Teezy's

We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Ms. [redacted] placed an online order at https://www.truegarcini aextract.com/ on 4/25/2015 for a 14 day trial of our product. All customers are required to check a box prior to order submission...

indicating that they have read, understand and agree to the Terms and Conditions of the trial offer. No order can be submitted or successful unless the customer checks these boxes agreeing to the terms and selects to submit the order.The Terms and Conditions state that the customer will be charged a non-refundable fee of $5.97 plus applicable taxes for shipping of a 30 day supply of the product; shipping may vary depending on the promo code. The merchandise shipped within the trial period is not a sample supply; it is a full 30 day supply. The customer will then have 14 days to evaluate the product and if they are not satisfied, can call our customer service and incur no further charges. We will issue a Return Merchandise Authorization (RMA) number so that the customer may return the unused portion of the product. The Terms and Conditions also clearly state that this 14 day trial begins on the day the product is ordered and is considered as day 1. If the customer elects not to contact us to obtain an RMA number within 14 days, he or she will be charged $78.62 plus applicable taxes for the product. The customer will continue to receive a fresh new 30 day supply for $78.62 plus shipping and applicable taxes, every 30 days until the customer contacts our customer support department to cancel.The advertisement does not state that we are shipping the customer a complementary free sample size of merchandise. The advertisement states to claim your free trial now. The trial offer is exactly that, the time the customer has to use the product is for free but the merchandise we ship to the customer to try is not. When ordering it is a 2 step process: 1.the customer will input their shipping information, email,and phone number. On this 1st page the customer has to check a box that they agree to the Terms and Conditions and the webpage itself will not let the consumer continue until that box is checked. The 2nd page is where the customer will put in their credit card information and they have to agree to the Terms and Conditions a second time. The final ordering page also has a paragraph directly next to the credit card information that informs the customer that they will be billed  if they do not contact our customer service department to cancel. We do apologize if Ms. [redacted] feels the terms were not presented in a clear enough format but we do have multiple pre-cautions that are in place to insure the customer is aware they will be billed following their payment for the shipping.We would also like the Revdex.com to notice that [redacted] does not endorse our products and we are in no way affiliated with him. He does promote the ingredients that our included within our product but in he in no way sponsors us nor do we advertise as such.As we did not receive contact or cancellation request from Ms. [redacted] within the 14 day trial period as specified within our terms, our system went ahead and processed $78.62 to Ms. [redacted]'s account for completing the trial period and purchasing the one month supply. We deeply apologize for any confusion that may have been experienced.In the interest of maintaining customer goodwill, we have credited Ms. [redacted] in the amount of $78.62. Ms. [redacted] will see this credit within the next 1-5 business days. Ms. [redacted]'s account has been canceled and she will not receive any further shipments or billings.Whenever a consumer places the trial offer for our True Garcinia Extract supplement they are presented with the option to also place a trial offer for the Natural Yacon Cleanse. Ms. [redacted] accepted to place a trial offer for the cleanser; therefore was billed $7.95 to start that trial.Ms. [redacted] did not cancel within the trial timeframe specified and was billed $78.62 for completing that trial as well. We have credited this amount and Ms. [redacted] will see this credit within the next 1-5 business days. The account has also been canceled and Ms. [redacted] will not receive any further shipments or billings of the Natural Yacon Cleanse.We sincerely apologize for any confusion or inconvenience that may have been experienced and hope this satisfies Ms. [redacted]'s complaint. We would like the Revdex.com to notice that we are now responding at our first opportunity. If there is anything further we can do to assist in this matter, please contact us directly.[redacted]
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