Follow-up: On Monday, December 7, 2015, Larry Broad from B&W Custom Concrete, Inc., went back to [redacted] and repaired broken bricks on porch and driveway sideMs [redacted] was home and approved the repairSincerely, Lawrence JBroad Owner
Prior to removing old concrete, the areas in question were already cracked and brokenThe brick on the house was seated directly on the concrete which was to be removed, making further damage inevitable/unavoidable In good faith, B&W Custom Concrete, Incinformed Mrs [redacted] on October 9, 2015, that we would come out and repair areas as best as we can, when our season winds downWe are looking to make repairs approximately November 2015, which Mrs [redacted] said was acceptableSincerely, Mark EWelka Owner
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The reasonwe did not get to B&W earlier is that we tried to work through [redacted] which was the contractor and B&W was subcontracted by them [redacted] is very slow in responding my husband did speak with Mark who did not deign to come to see the concrete and said sent photos and laughed at my husband Regards, [redacted]
As per our discussion, B&W Custom Concrete, Incwill remove and replace the sections of the driveway from the house down to the road and reseal the entire drivewayJob will be completed by late summer / early fallThank you for your patienceSincerely, Mark W
Follow-up: On Monday, December 7, 2015, Larry Broad from B&W Custom Concrete, Inc., went back to [redacted] and repaired broken bricks on porch and driveway sideMs [redacted] was home and approved the repairSincerely, Lawrence JBroad Owner
Prior to removing old concrete, the areas in question were already cracked and brokenThe brick on the house was seated directly on the concrete which was to be removed, making further damage inevitable/unavoidable In good faith, B&W Custom Concrete, Incinformed Mrs [redacted] on October 9, 2015, that we would come out and repair areas as best as we can, when our season winds downWe are looking to make repairs approximately November 2015, which Mrs [redacted] said was acceptableSincerely, Mark EWelka Owner
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The reasonwe did not get to B&W earlier is that we tried to work through [redacted] which was the contractor and B&W was subcontracted by them [redacted] is very slow in responding my husband did speak with Mark who did not deign to come to see the concrete and said sent photos and laughed at my husband Regards, [redacted]
As per our discussion, B&W Custom Concrete, Incwill remove and replace the sections of the driveway from the house down to the road and reseal the entire drivewayJob will be completed by late summer / early fallThank you for your patienceSincerely, Mark W