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B & W Glass Inc

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Reviews B & W Glass Inc

B & W Glass Inc Reviews (4)

This order was placed on 2-14-14 and installed on 3-04-14 to 3-06-14. One window had a stress break which we ordered from the factory when it came in it was the wrong size so we reordered and the 2nd one was the correct size but came in broken so we had to reorder a third time. The customer was made...

aware of the problem each time. She asked B&W to repair her patio screen door that her dog ran threw and I told her she should put a guard on it to help stop the dog from running through it. I took door back to the shop when I realized it was a custom size so we had to order a custom size screen guard. I though I had informed her husband of the need to order the guard. She called up complaining so we re-screen her door at no charge and delivered it to her house. She held payment till glass was repaired which we told her was okay with B&W. The windows and door have a lifetime warrenty and are installed to code and installation standards. B&W Glass stands behind all of our window and door sales and installations and make every effort to get jobs done in a timely matter.

As I said before the only thing that you had to wait for was a stress break on the outside of one piece of glass which we had to order three times and as you can see in the e-mail we apologized for the inconvenience but you where not open to weather and there was no physical damage. I'm sorry that I did not call you back right away as I was waiting to get a date from the factory when we could get your glass. Your dog run through the screen, not B&W fault we fixed the screen for free. We will take care of any future warranty or installation problems.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: as I made the company aware and have written proof via emails that there was no communication from the company to us regarding delays in repair or installation. I would be glad to show the correspondence. 
Regards,
[redacted]

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Address: 2200 E 15th St, Cheyenne, Wyoming, United States, 82001-5112

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