Thank you for bringing this complaint to our attention and allowing us the opportunity to respond [redacted] lives in one of the three units at [redacted] The furnace that is powered by his electric meter is one of two gas furnaces that feed the three units His furnace feeds his unit and part of the upstairs unit of the ducts that come out of the furnace feed his unit, the other two go upstairs The landlord pays all the gas bills in this building; therefore, the electric pulled by the furnace is to operate the blower motor only, not the heat source When Mr [redacted] raised this concern to us, we spoke to Duke Energy and an HVAC professional to estimate the electric costs of the furnace At peak use, the estimate was $per month While Mr [redacted] receives the most benefit from this furnace between the two units it heats, we offered him $off his monthly rent as a show of good will He said he spoke to other people about the matter and decided he no longer had an issue with the arrangement and would not accept the discount If Mr [redacted] is still unhappy with this arrangement, we will still offer the $per month discount for the remainder of his lease or until the utilities are divided by unitAgain, thank you for allowing us to respond We genuinely hope we can resolve this and continue to provide service to Mr [redacted] Sincerely, Troy TH***, Broker B.WParks Property Management Main St., SteE Lafayette, IN Ph.: 765-423-www.bwparks.com
Thank you for bringing this complaint to our attention and allowing us the opportunity to respond [redacted] lives in one of the three units at [redacted] The furnace that is powered by his electric meter is one of two gas furnaces that feed the three units His furnace feeds his unit and part of the upstairs unit of the ducts that come out of the furnace feed his unit, the other two go upstairs The landlord pays all the gas bills in this building; therefore, the electric pulled by the furnace is to operate the blower motor only, not the heat source When Mr [redacted] raised this concern to us, we spoke to Duke Energy and an HVAC professional to estimate the electric costs of the furnace At peak use, the estimate was $per month While Mr [redacted] receives the most benefit from this furnace between the two units it heats, we offered him $off his monthly rent as a show of good will He said he spoke to other people about the matter and decided he no longer had an issue with the arrangement and would not accept the discount If Mr [redacted] is still unhappy with this arrangement, we will still offer the $per month discount for the remainder of his lease or until the utilities are divided by unitAgain, thank you for allowing us to respond We genuinely hope we can resolve this and continue to provide service to Mr [redacted] Sincerely, Troy TH***, Broker B.WParks Property Management Main St., SteE Lafayette, IN Ph.: 765-423-www.bwparks.com
Im responding to a complaint from a Mrs [redacted] regarding the refund of her security deposit. ID # [redacted]