B Y R V Inc

We do not agree with your complaintWe purchased this unit from a trusting customer who purchased it new from us originally, it did not have any turbo lag or lack of power at the time of saleNot only did our technician check it out on the highway, you too drove the vehicle and were satisfied at
the point of saleWe cannot warrant a used RV, that is why we offer mechanical breakdown insuranceI noticed you purchased a policy and then chose to cancel that policyYou then chose to self insure against breakdownsWe spoke to "Bruce" at Cummins and his story was different, he said that not only was it in an obscured position, it has a lot of pressure and could happen anytimeIf we would have known about it, we would have fixed it
We have gladly accepted and repaired items that were known to have issues at delivery, this issue was not evident at that time. You did purchase a used RV, it does not come with warranties like the new onesIf you want a warranty, there are many different options available in the market, on a complex RV with many options they can come in handy when breakdowns occur and limit out of pocket expenses. Hopefully you understand our position

Dear Mrs***,When we sell an incoming or stock unit, we do take it off the market for the customer reserving the unitMy apologies if you thought the down payment was refundableI believe you have already been refunded your down payment on your CCIf not, please call me
immediately.Thanks,Bruce

We are glad to look at your vehicle and see what we can do to helpI believe we are currently inspecting your RV to come up with the best solution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.We had several different responses from B Young staff in regards to our depositFirst we were told it was absolutely 100% refundableThe salesperson knew we had to sell our trailer before buying anotherWhen we canceled the order the salesperson said he would get that refund going When we contacted them two months later, after we realized the credit to our card had not been made, we were told it was not refundableAfter we reviewed the company David from their financial dept called and said that they noticed we made a bad review and they were not in the habit of keeping deposits so they would refund the deposit and he asked us to consider revising our bad review on their website We received a credit to our credit card in the amount of $on July 28, three months after we first requested it.
Sincerely,
*** ***

You will receive your down payment back. You did order a special order coach for over $250,000, we ordered the unit for you. We already had same floorplans in stock. I will get with the manager and see if we can refund that sooner then later.

To begin with, I want to thank you and your family for trusting in us to buy your rv's, we do appreciate it, and hope you get many years of camping, and make many good memories. I did look over your file and see that you purchased Xzilon and had itinstalled on your used rv after you originally...

took possession. It is a very good product, I personally have it installed on all vehicles I buy, it does work well in protecting the finish. It was installed on your rv, it cannot reverse sun damage already there.It also is very clear that it does not cover vinyl graphics and that is on your signed copy, I did attach a generic copy if you cannot find it. We did everything that was promised and there is no way to uninstall the product, so there is no real way to just refund your purchase. I think you will see the difference in how the paint surface with Zxilon holds up compared to others in the future that don't have it and you will be happy you purchased it.

Complaint: [redacted]I am rejecting this response because:
I want to dispute the response from our complaint by you, B. Young RV.  First of all you said the first time we drove the RV we were satisfied.  That is so NOT true as I noticed no power when taking off along with the cruise control not working and the gear in the steps faulty on 6-15-16.  The next day I called Richard T[redacted] and advised him of these things and he knew about the cruise control and gear and told me, as far as the lack of power, "I would get used to it and blew me off.  On 6-28-16 we returned the RV for repairs and mentioned again about the power and asked if they could look into it.  Richard said they don't work on chassis and we would have to take it to Cummins.  On 7-20-16 we took an actual road trip to southern Oregon and found that when going up hills and mountains we could only reach speeds of 25-30 mph.  When we got home we immediately got into Cummins and found the turbo boost boot (hose) had a huge hole in it.  Bruce at Cummins told us that it had to of been like that before we took possession, see attached copy of bill.  Bruce told us that OUR warranty didn't cover the hose and we should get ahold of B. Young RV for reimbursement.  As far as you saying we didn't want the mechanical breakdown insurance and canceled it.  We don't know what you are talking about.  The only thing we canceled was the Tire and Wheel Warranty.  We purchased the Extended Warranty and still have it.  So we don't know what this mechanical breakdown insurance is  as we were never told anything about it. As far as you test driving on the highway, of course we could drive the speed limit.  As you know with traffic in the Portland area you did not notice the lack of power from a takeoff, however, we did when getting off the hightway.  If you would of gone up some hills and mountains you should of noticed "NO POWER" if you actually took it for a test drive.  This is why we feel that the reimbursement of $653.87 should be paid to us as this was a issue prior to delivery along with all the other issues we found.[redacted]

The customer did purchase a new 2015 Allegro motorhome. We do run the generators before customers buy the RV's. We did a thorough service check on the vehicle before they took possession. The fluid levels are one of the many checks we do.The customer changed the oil on the generator and...

stated it was low on oil, we cannot verify as we didn't see the oil change or the amount collected. We took the customer for their word and had the Onan warranty station ([redacted]) take a look at it to see if there were any problems or issues with the generator. They stated it has no problems, and is operating as designed, there is no warranty replacement on it as there are no problems with the unit. We did pay for the diagnosis to satisfy the customer. Attached are their findings.
 
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Revdex.com:The business sent us a letter saying they cancelled the $5000 transaction, we are satisfied.

Review: On April 17 2012 we took delivery of a 40 foot mothorhome, since that time it has been in [redacted] shop over 180 days. Currently it has been in their shop since October 1st, one of many issues which is still covered by warranty is the roof is/was leaking. While in [redacted] shop they altered the exterior looks of the coach. They added gutters which changes the looks of the coach, and in the process put approximately 140 screws to mount them. I would consider these all potential leak points. They did this modification without any dialogue with me via phone, email or in person. So basically they took it upon themselves to make physical changes to the look of the coach without talking to me the owner. There are several other issues that have yet to be fixed, however this one in is one that is not reversible or fixable without taking the entire unit down to the frame and starting over.Desired Settlement: I would like a refund on the unit of the entire original purchase price.

Review: On 1/31/2015, my wife and I drove to Milwaukie, OR to look at a $70,5th wheel RVWe live in Redmond, WA which is about miles awayWe saw a unit on their lot and decided that we wanted to purchase the unitWe gave them a 2,deposit in the form of a check and asked the dealership to prepare the unit for deliveryDelivery was going to take place on 3/7/because the unit needed several major items repairedOne of these items was the critical automatic leveling system which did not operate when I asked the salesman to demonstrate the operation of the systemThe unit was a new unsold model that had been in inventory for several months at leastIt needed warranty work to make it in new condition and available to be delivered to us in good working orderOn 2/9/2015, I called the dealership to tell them that we had decided not to purchase the unitAlmost always, a new RV requires warranty work and in anticipation of this fact we didn't feel comfortable in making a long distance purchase from a dealership that would be very difficult to arrange warranty workThis unit is feet long and difficult at best to deliver back to the selling dealer for workA local dealer who carries the same brand is not obligated to accept warranty work with the same priority as the selling dealerWe decided it was not in our best interest to go ahead with this purchase at this timeI was able to speak to our saleman who handled the transaction and told him our decisionHe told me that he would relay the information to the General Sales ManagerI asked him about the return of the depositHe said that once the check had cleared, I would get a check in the mailI told him the check had already cleared and he said that would mean we would get a refundAbout minutes later, I got a call from the General Sales Manager of the dealership who told me that we signed a contract and the contract said that if we decided to not purchase the unit we would forfeit the depositHe told me that it was the intention of the dealership to retain the $The contract that I signed states that we placed a $35,cash deposit on this dealIn reality, we placed a $deposit on the deal and we were going to pay a total of $35,when we took deliveryPossibly, I think the contract is invalid because it contains innacurate figuresAlso, I don't think the selling dealership has lost any money on this transactionWe have not taken delivery of the unitThe dealership still has the unit and can sell it to another customer.Desired Settlement: return of initial deposit
Business
Response:
The customer entered into a purchase agreement, one that both seller and buyer agreed to doAt that time a $deposit was put on the vehicle so it was reserved for that customer,and not for sale to anyone elseAfter several days the customer chose to back out of that agreementWe did refund customer deposit on 2/18/

Review: * October 2012- Called B [redacted] to schedule service for winterization. Talked to [redacted] Scheduled service for the day after Thanksgiving, which was the earliest appointment. [redacted] seemed less than helpful in scheduling and even suggested I could "winterize it" myself. Did not seem like he wanted my business.

* November 19, 2012- [redacted] calls me. Tells me that he made a mistake scheduling for 11/22/12. He says they are closed that day for the holiday. He offers me the next available appointment in mid-December. I explain that it was not my mistake that he mis-scheduled on their holiday. [redacted] seemed put out when I suggested that maybe I should be put in line for service on the next date after 11/22/12 since it would have been available when I called to schedule service in October. Why should I have to go to the end of the line due to his mistake. He told me that he needed to check on scheduling me and stated "you'll have to drop it off and pick it up the same day." We finally scheduled for 12/01/12.

* November 21, 2012- I called and talked to [redacted] boss. I explained how he seemed reluctant to schedule me for service, suggesting I do the work myself. I also explained the schedule mishap and how [redacted] wanted me to go to the end of the line even though he made the mistake. [redacted] boss defended him saying he'd "never" had any complaints about [redacted]

* April 25th, 2014- Dropped off RV for repairs. Work said to be completed within 3 weeks time.

* May 22nd, 2014- Have heard nothing from B. [redacted] or [redacted]. Call to check on status of repairs. No work has even started yet and no notification of delay.

* May 23rd, 2014- Pick up RV for camping Memorial Day weekend

* June 2nd, 2014- Return RV for repair

* June 23rd, 2014- Call to check on status of repairs. Left message. No return call from [redacted].

* June 24th, 2014- Multiple calls and messages for [redacted]. No return call.

* June 24th, 2014 (2:30pm)- Left message for [redacted] and his boss [redacted] Message states that I need a return call ASAP or I may not use [redacted] RV again.

* June 24th, 2014- [redacted] leaves me a voicemail to call him. He says that the "wrong parts have been ordered".

* June 26th, 2014- No work at all has been completed on RV. I pick it up for a weekend camping trip.

* July 15, 2014- Phone call to [redacted]. No parts in yet. May be in by July 18, 2014.

* July 18, 2014- RV taken back to B. [redacted] RV again.

* July 30th, 2014- Repairs are completed, except for decals that were ordered wrong again.

* July, 30, 2014- I pick up RV. I pay the full amount due. [redacted] insults me, telling me that the insurance company told him the ladder damage wasn't covered by insurance. He claims it was a separate incident. He then says that I told him it was a separate incident. He calls me a liar in front of other customers and staff.

* July 31, 2014- I talk to [redacted] about the horrific accusations [redacted] made. He assures me that he will investigate and tells me that that type of behavior is completely unacceptable.

* August 19 2014- [redacted] tells me that Stripeline will call me to arrange an appointment and come out to my home to install the decals.

* August 20, 2104 (10am)- [redacted] calls to arrange an appointment for 08/245/14 while I am at work.

* August 24, 2014- I pull the RV out away from the garage for work.

* August 25th (10:43am)- [redacted] calls and leaves a message. B. [redacted] ordered the wrong decals. They can't complete the work.

* August 25th, 2014- I send an email to [redacted] requesting a meeting to talk to him about multiple customer service concerns. He calls me at 1:22pm and leaves a message to call him.

* August 25, 2014- I call [redacted] back. I am told that he is unavailable, he isn't in the office on Mondays. I leave a message for him to call me to arrange a meeting.

* August 28, 2014- I get a call from [redacted]. When I call him back he informs me that the wrong decals have come in and they will be getting the new ones by August 29th. He offers no apology for the mistake, even when I suggest he doesn't even care about his customers.

* August 10th, 2014- [redacted] arranges to complete decals on my RV on 09/11/2014. I pull the RV out from the garage again to make it accessible.

* September 11, 2014- [redacted] completes the decal install. In fact they install decals that never existed prior to the damage. I hear nothing from B. [redacted] to check up on the work they did. The decals still are not correct.Desired Settlement: 1) A face to face personal apology from [redacted] for using false information to accuse me of lying about the damage to my RV.

2) A written and signed apology from [redacted], and [redacted] for failing to respond reasonably to [redacted]'s shortcomings and rather supporting him as making a simple mistake.

3) Reimbursement character assassination as well as for my wasted time to take my RV to and from B [redacted] multiple times and multiple phone calls, emails and arranging home appointments with [redacted] $5,000

Review: Purchased new travel trailer. Had extra coating and electric tongue jack put on. Tongue jack didn't work, and noticed caulking on exterior missing in one area. On the inside of slide out caulking missing as well. Brought in for service, only the caulking issues were addressed. 3 weeks later, excessive water leakage in slide out noticed, and tongue jack worse than before. (Front light always on, even though turned off. Won't retract or extend). Brought in for service again. This time, also noted were hinges of cabinets pulling away from front of cabinets. The refrigerator would not work as described. When brought to the attention of the service technician, he questioned the reliability of the information I gave him. Only for to check and tell me I was right. He seemed only interested in hurrying me out of there and not in truly taking care of my needs. The response was to only minimally repair the water leak and not treat the entire coach of water damage, (the floor, the walls, roof/ceiling, and outer corners). The trailer has been mine since October 30th 2014. Brought in to the service dept. for the 2nd time within 37 days of the purchase. We have taken pictures of damages.Desired Settlement: A trailer that has absolutely no water damage to all of it's parts, as well as no other defects, or another brand new trailer to replace the one that is now damaged, including the extra coating, a working electric tongue jack,and roof vent covers.

Business

Response:

We would like to first thank you for your business, you are very important to all of us. In review of your complaint, I see that the electric tongue jack and the sealant repairs have been completed. The warranty on all new units is to repair for workmanship or manufacturing defects, this is true on all rvs. As you have found, some of these issues only show up after it has been used by customer. that is not uncommon, rest assured, if other issues arise, we will gladly assist at that time. Our records indicate that your carpet was dried out before you picked up your unit, if that is not the case, please let us know. If there is damage to your unit, you have not mentioned that before to us according to our records. As far as your refrigerator, they have not used 12volt for quite sometimes as it would lead to battery failure which causes other appliances to fail. The LP function is for dry camping and the AC function is for times when you can plug the rv in.We understand your frustration, you purchased a very good rv and it will deliver many years of rv fun. Again, it can have problems, for that there is a warranty, we will be glad to service it if you have issues in the future.

Consumer

Response:

(The consumer indicated he/she DID NOT accept the response from the business.)The service department does not make me feel like I am important. At the last time the trailer was "ready to go", we found another area of missing caulking. While we were waiting for it to be taken care of, someone showed up to pick up their new motor home. The technician parked it along side of our trailer. He was then told to take it away until we left. Immediately after leaving B Young we took it to [redacted]. They found even more "voids", and filled them. The second tongue jack is doing the same thing as the first one. You may feel that the problem is resolved, but it is not. I have been able to use this trailer once since it has been purchased. It has been in the shop three times at B young and once at [redacted]. If you recall, I picked it up for the very first time on the 30th of October 2014.

Business

Response:

Contact Name and Title: [redacted] GMContact Phone: [redacted]Contact Email: [redacted]@byoungrv.comThe customer was able to work with the service department to get their RV service and warranty issues resolved and have taken it camping and are now happy. We are glad we could help, and will be there in the future should other issues arise.