B2B CFO Partners LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The business did not provide any resolution to my complaint They neglected to ask enough questions to provide an accurate quote I answered all questions that were asked of me honestly So, I shouldn't be charged more, especially when I had no time to look for another mover My mother needed to be out the day that they increased the price Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I am not a professional mover, so I don't know what information will be valuable to a mover in order to price things If they had asked "Are there fragile items to be moved?", I would have said there are and would have provided a list I was not asked that question during any of the conversations I had with this organization I don't know what information they need to make an accurate quote Also, they say that I agreed to the change, but I didn't have much choice, my mother had to be out of her condo the day they communicated that I needed to pay more, and, if I hadn't agreed to the price change and they denied service, I wouldn't have been able to arrange for another moving company to come in on the same day I also find this response misleading because when I was told that they needed to adjust the price, fragile items were not mentioned as the cause, only that they didn't quote packing for more than the Kitchen and the 2nd bedroom If the tapes were pulled, as [redacted] told me they would do, they would find that, when [redacted] and I planned the move, she asked me whether they were going to pack just the kitchen and the one bedroom and I said "no, the whole condo." So, if an adjustment needed to be made, it should have been done at that time and not on the day of the move, when there was no opportunity for me to find another mover if I didn't agree to the price The "discounts" mentioned in the response surprisingly add up to the additional $1,over the estimated cost that I paid, so I am not sure how these are "discounts" to me Regards, [redacted]

Hi *** We try to do our best to create accurate estimates for our customersUnfortunately, with your move there was a misunderstanding on the scope of your moveWe didn’t start your move until you and I agreed on a cost which included discounting the move by $I tried to do what I could to fix the problem and I apologize that you felt like you didn’t have a choice but to use us that day Regards, ***

Hi ***, Thank you for your reviewWe do our best to provide our customers with accurate estimates to avoid any surprises before, during, or after move dayI apologize that this process did not work for youUnfortunately, our estimates are only as accurate as the information we are given,
and you had quite a few items that were not mentioned over the phone while receiving your estimateWhen I spoke with you to confirm all of your move details were accurate, you did not mention a number of fragile items that required quite extensive, and time consuming packing. As soon as we were onsite and knew your estimate was off, we provided you with a revision to estimate which you approved your mother signing offWe understood that you were not happy with the increase and did our best to make things right by significantly discounting your moveWe stored your items overnight for two nights and only charged you for one night ($savings), reduced your labor cost on the second day by not charging you for hours of labor ($savings), and didn't charge you for any of the boxes or supplies that we provided ($savings). We're sorry your move did not go as smoothly as we would have hopedWe did our best to help reduce your final price and wish you all the bestRegards, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business did not provide any resolution to my complaint.  They neglected to ask enough questions to provide an accurate quote.  I answered all questions that were asked of me honestly.  So, I shouldn't be charged more, especially when I had no time to look for another mover.  My mother needed to be out the day that they increased the price.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am not a professional mover, so I don't know what information will be valuable to a mover in order to price things.  If they had asked "Are there fragile items to be moved?", I would have said there are and would have provided a list.  I was not asked that question during any of the conversations I had with this organization.  I don't know what information they need to make an accurate quote.  Also, they say that I agreed to the change, but I didn't have much choice, my mother had to be out of her condo the day they communicated that I needed to pay more, and, if I hadn't agreed to the price change and they denied service, I wouldn't have been able to arrange for another moving company to come in on the same day.  I also find this response misleading because when I was told that they needed to adjust the price, fragile items were not mentioned as the cause, only that they didn't quote packing for more than the Kitchen and the 2nd bedroom.  If the tapes were pulled, as [redacted] told me they would do, they would find that, when [redacted] and I planned the move, she asked me whether they were going to pack just the kitchen and the one bedroom and I said "no, the whole condo."  So, if an adjustment needed to be made, it should have been done at that time and not on the day of the move, when there was no opportunity for me to find another mover if I didn't agree to the price.  The "discounts" mentioned in the response surprisingly add up to the additional $1,000 over the estimated cost that I paid, so I am not sure how these are "discounts" to me.
Regards,
[redacted]