The user made the complaint on Sept ***As per our website, they claim to have followed the instructions as to how to correct the information supplied to us by our licensing companyThey did not read however, how long that information takes to be updated on our site [redacted] How Long Does It Take To Correct The Information? Upon your submission to Neustar Localeze, it will usually takes about month for the updated information to appear corrected on our siteWhen a change is submitted to Neustar Localeze, the new information does not immediately appear on our siteIt needs to first be verified and correctedOnce Neustar Localeze verifies, they will re-publish and send us your new information in a 'non-alterable, read only' formatThis new information is typically updated on or before the [redacted] of each monthIts possible that your submission may have missed their cut off date, in which case it can take months to appear corrected on our site If this complainant did in fact confirm their information was updated with Localeze, it should appear corrected on our site by the ***If it is not, they can write us back directly at this email address and we will try to assist further The complainant also failed to note that if they have a website that meets our approval criteria, they could have claimed the record and changed the information on our site in about minutes [redacted] We see no attempt made by their URL [redacted] Please note that we are also quite clear when the public calls our corporate office that the corporate office does not handle changes of address or phone numbersRather, a recorded message informs them that they need to go through the proper procedure with our licensing companyWith million records, if each business moved or changed their phone just once every years, it would require 700,yearly modificationsThis procedure is the fastest and most accurate way for everyone Thank you, [redacted] Customer Service Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] 1) The record has NOT been removed, it has been changedWhich is fineThat is what I wanted done 2) The record is STILL appearing on the siteWhich is fine The address has been changed and that is what I wanted done 3) The [redacted] results STILL shows the [redacted] address in [redacted] This is NOT fineI need this changed to [redacted] *** I attached a screen shot example of # 4) As I previously stated, I tried this process a few months ago with no resultsI am getting some results now that Revdex.com is involved Please fix sooner then later thank you thus far, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The user made the complaint on Sept ***As per our website, they claim to have followed the instructions as to how to correct the information supplied to us by our licensing companyThey did not read however, how long that information takes to be updated on our site [redacted] How Long Does It Take To Correct The Information? Upon your submission to Neustar Localeze, it will usually takes about month for the updated information to appear corrected on our siteWhen a change is submitted to Neustar Localeze, the new information does not immediately appear on our siteIt needs to first be verified and correctedOnce Neustar Localeze verifies, they will re-publish and send us your new information in a 'non-alterable, read only' formatThis new information is typically updated on or before the [redacted] of each monthIts possible that your submission may have missed their cut off date, in which case it can take months to appear corrected on our site If this complainant did in fact confirm their information was updated with Localeze, it should appear corrected on our site by the ***If it is not, they can write us back directly at this email address and we will try to assist further The complainant also failed to note that if they have a website that meets our approval criteria, they could have claimed the record and changed the information on our site in about minutes [redacted] We see no attempt made by their URL [redacted] Please note that we are also quite clear when the public calls our corporate office that the corporate office does not handle changes of address or phone numbersRather, a recorded message informs them that they need to go through the proper procedure with our licensing companyWith million records, if each business moved or changed their phone just once every years, it would require 700,yearly modificationsThis procedure is the fastest and most accurate way for everyone Thank you, [redacted] Customer Service Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] 1) The record has NOT been removed, it has been changedWhich is fineThat is what I wanted done 2) The record is STILL appearing on the siteWhich is fine The address has been changed and that is what I wanted done 3) The [redacted] results STILL shows the [redacted] address in [redacted] This is NOT fineI need this changed to [redacted] *** I attached a screen shot example of # 4) As I previously stated, I tried this process a few months ago with no resultsI am getting some results now that Revdex.com is involved Please fix sooner then later thank you thus far, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]