B's Plumbing

July 28, 2015In Reference to: [redacted] Alexandria Va***To whom it may concern:This letter is in response to a complaint made by the above customerWe received a work order from the home warranty company that we are contractors forWe went out the same day which was 5/29/as we were told that this was an emergencyOnce at the customer’s house we discovered that the tank was leaking and needed to be replacedPer the contract we have with the home warranty company we followed there procedures and called all info onto them and ordered new water thru them alsoScheduled the customer for a week out or as soon as new unit was in we would go installOn 6/3/customer called into say that she was taking a buy out from the warranty and that she needed a refund of $She spoke with Jennifer who is not authorized to disperse any funds to customersOn 6/11/customer called back and spoke to the office manager and a check was mailed out on 6/13/We were under the impression that the customer would receive check and everything would be okayIt wasn’t until 6/23/when our bank account was deducted $and we found out that it was for [redacted] I called bank to see if check had been cashed and it hadn’t beenI’m not sure what happened in this case but I would like to send a sincere apology to [redacted] for the mishapIt is always in our best interest to make sure a customer is satisfiedAgain I would like to apologize for this unfortunate incidentIf there are any questions or concerns we can be reached at ###-###-#### or [email protected] YoursNakeisha M [redacted] Office Manager

May 14, [redacted] [redacted] [redacted] Vienna , VA [redacted] Daytime Phone: [redacted] Evening Phone: ###-###-#### E-mail: [redacted] @ [redacted] .net To whom it may concern: We are aware that there are some damages to the floor, we have sent someone out to look at damage and get materials list on what is needed to repair the floorWe aren’t aware of any damages other than the floorI have tried contacting the customer to set a date to do floor repairsBut haven’t had a response at this timeIt is in our best interest to take care of the customer, so we would like to get this taken care of as soon as possible / [redacted] Style Definitions */