B'yond Automotive Ltd

Initial Business Response /* (1000, 5, 2016/02/24) */
The complainant was parked in a wrong spot and we impounded the vehicle per the request of her building's management companyThe woman did NOT have the correct paperworkShe had a photocopy of the vehicle title, which we cannot accept per
city ordinanceShe did NOT have the titleShe also did not have proof of insurance, which is also required by city ordinanceWe are not allowed to give the owner the property out of their car with out proper documentation per city ordinance
Thank you
Initial Consumer Rebuttal /* (3000, 7, 2016/02/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Per the dmv the copy of the title with receipt attatched that was given can be used in any transaction same as the actual titleI also do have proof of insurance but do not need insurance to get my belongings out of my vehiclePer dmv I did have the proper documentation
Final Business Response /* (4000, 9, 2016/03/01) */
The complainant states that she had proper paperwork, but she did notThe only property we are allowed to release from a vehicle without payment of impound fees in full, are medications issued to the owner of the vehicleWe do not release any other property until fees are paid in full and proper documentation is submitted per the city ordinanceWe will allow her to have ALL of her property and the vehicle back, as soon as we receive payment of the fees in full and receive proper paperwork