B3st Price Retail

Hello,My name is Henry, the supervisor and manager of Customer Service department at [redacted] .COMI have to write you an email to apologize for the late arrival of the item you orderedDue to this high season, our computers were crashed and something went wrong with our filesThe result is our Fulfillment Department has processed a wrong procedure and sent you an missing package.I'm sorry for any inconvenienceThis is the first time I'm in this situationI will do my best to send you a new one ASAPSo I will update the tracking number for you shortly.Best Regards,

Hello,My name is Henry, the supervisor and manager of Customer Service department at [redacted].COM. I have to write you an email to apologize for the late arrival of the item you ordered. Due to this high season, our computers were crashed and something went wrong with our files. The result is our...

Fulfillment Department has processed a wrong procedure and sent you an missing package.I'm sorry for any inconvenience. This is the first time I'm in this situation. I will do my best to send you a new one ASAP. So I will update the tracking number for you shortly.Best Regards,

Complaint: [redacted]
I am rejecting this response because: although, Henry from B3stprice.com stated that he would send the wagon as soon as possible, as of today (2/25/2018), I have not received neither the item nor an e-mail with the shipping information. I am expecting Henry to send the wagon as he stated.
Sincerely,
Ruth [redacted]