[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
*** released me from any further obligation to pay him after receiving this complaintI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
the information from the Revdex.com today regarding a complaint filed by [redacted] concerning B7 Music Studio, which is owned and operated by [redacted].
As described in the attached email to Mr. [redacted], Mr. [redacted] is an independent contractor with Heid Music, his music studio is housed in our facility.
In a conversation with Mr. [redacted] this evening, he said that since the complaint was filed, Mr. [redacted] has taken two music lessons from Mr. [redacted] and made a partial payment for those lessons to Mr. [redacted].
I am very interested in facilitating a resolution to the situation and will do my best to better understand and assist with the resolution. As a resolution is reached, I will make sure that your office is notified.
Thank you,
[redacted] ______________________________________________________________________________...⇄ />
[redacted] | Director of Human Resources | Heid Music Co. | [redacted] * [redacted] [redacted] * [redacted] * [reda...⇄ />
For All Things Musical - Since 1948
Appleton | Green Bay | Madison | Oshkosh | Wisconsin Rapids
---------- Forwarded message ----------From: [redacted]To: "[redacted]Cc: Date: Thu, 30 Apr 2015 19:51:57 -0500Subject: Follow-up from Heid Music -
Hello Mr. [redacted],
As a follow-up to our phone call, I wanted to share my contact information (below).
Even though our teachers are independent contractors and are not employees of Heid Music, our goal is to achieve your satisfaction. Please know that I haven’t spoken with [redacted] yet, but will do so soon and with a spirit of fairness, I may need to reach out to you for more information. But rest assured, I will also contact you with a resolution.
I’d like to be sure that I have the details correct of events that have taken place since April 17. Please edit any incorrect pieces of information.
· Mr. [redacted] has paid [redacted] (B7 Music Studio) $87.50 for lessons (a monthly lessons plan of 5 lessons costs $35 per lesson, for a total of $175.00)
· Mr. [redacted] has taken 2 lessons so far with [redacted]
Outcome:
· In order to reach satisfaction for Mr. [redacted], he needs to be released from any liability or obligation for taking lessons from B7 Studios plus released from any payment obligations.
Thank you for your help in helping us to find a resolution. If I can be any further assistance, please contact me.
Sincerely,
[redacted] ________________________________________________________________________________...⇄ />
[redacted] | Director of Human Resources | Heid Music Co. | [redacted] * [redacted] [redacted] * [redacted] * [reda...⇄ />
For All Things Musical - Since 1948
Appleton | Green Bay | Madison | Oshkosh | Wisconsin Rapids
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
*** released me from any further obligation to pay him after receiving this complaintI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I received...
the information from the Revdex.com today regarding a complaint filed by [redacted] concerning B7 Music Studio, which is owned and operated by [redacted].
As described in the attached email to Mr. [redacted], Mr. [redacted] is an independent contractor with Heid Music, his music studio is housed in our facility.
In a conversation with Mr. [redacted] this evening, he said that since the complaint was filed, Mr. [redacted] has taken two music lessons from Mr. [redacted] and made a partial payment for those lessons to Mr. [redacted].
I am very interested in facilitating a resolution to the situation and will do my best to better understand and assist with the resolution. As a resolution is reached, I will make sure that your office is notified.
Thank you,
[redacted]
______________________________________________________________________________...⇄ /> [redacted] | Director of Human Resources | Heid Music Co. | [redacted] * [redacted] [redacted] * [redacted] * [reda...⇄ />
For All Things Musical - Since 1948
Appleton | Green Bay | Madison | Oshkosh | Wisconsin Rapids
---------- Forwarded message ----------From: [redacted]To: "[redacted]Cc: Date: Thu, 30 Apr 2015 19:51:57 -0500Subject: Follow-up from Heid Music -
Hello Mr. [redacted],
As a follow-up to our phone call, I wanted to share my contact information (below).
Even though our teachers are independent contractors and are not employees of Heid Music, our goal is to achieve your satisfaction. Please know that I haven’t spoken with [redacted] yet, but will do so soon and with a spirit of fairness, I may need to reach out to you for more information. But rest assured, I will also contact you with a resolution.
I’d like to be sure that I have the details correct of events that have taken place since April 17. Please edit any incorrect pieces of information.
· Mr. [redacted] has paid [redacted] (B7 Music Studio) $87.50 for lessons (a monthly lessons plan of 5 lessons costs $35 per lesson, for a total of $175.00)
· Mr. [redacted] has taken 2 lessons so far with [redacted]
Outcome:
· In order to reach satisfaction for Mr. [redacted], he needs to be released from any liability or obligation for taking lessons from B7 Studios plus released from any payment obligations.
Thank you for your help in helping us to find a resolution. If I can be any further assistance, please contact me.
Sincerely,
[redacted]
________________________________________________________________________________...⇄ /> [redacted] | Director of Human Resources | Heid Music Co. | [redacted] * [redacted] [redacted] * [redacted] * [reda...⇄ />
For All Things Musical - Since 1948
Appleton | Green Bay | Madison | Oshkosh | Wisconsin Rapids