This company is the worst! My vehicle insurance says that the charge was taken care ofOn my credit reports this company is showing that I owe $stillI have written letters to them and even sent them out certified mail to prove they received itI even asked to settle or come to some sort of agreement to remove these negative items, no responseI am willing to pay something to get them off my credit reports even though the original creditor says they will remove but nothing has happenedIf anyone has an idea to help please contact ***@yahoo.com
The collector assisted me in understanding that my insurance company had failed to resolve my debt and explained it to me They were very helpful in resolving the confusion I had I was really surprised how well I was treated as I've heard awful things about collection agencies and had never had to work with one before
Thank you
I have been dealing with Gold Key Credit since January 2016. They sent me a letter (very first letter I've received) in January 2016 saying that this particular account had been turned over to them (back in November 2015) for collections and it was about to start impacting my credit if they didn't receive payments. When I called to have questions answered (Why was this my first notice? Who is the claim from?), I was asked for personal information before they would even discuss anything with me. When I tried to explain to them that I would be ok with VERIFYING what THEY had on file, I was told that wasn't how it worked and I had to give them all the information first. I explained I wasn't ok with that and hung up. I called my insurance company to see if they knew anything about Gold Key Credit. They had turned a bill over to them from back in June 2015 and didn't know why I wasn't notified until it was about to do damage to my credit. I called back on February 5, 2016 to set up payment arrangements. I spoke to a Customer Service Representative that was AMAZING and had no problem helping me set up the following: I would make a payment on the LAST FRIDAY OF EACH MONTH with the due date of the 2nd OF THE FOLLOWING MONTH (ex: payment rec'd on 2/26/16 for 3/2/16). She offered to go ahead and take the payment for MARCH 2, 2016 that same day (2/5/16). I went ahead and made that payment and got a confirmation #. I THOUGHT everything was fine from then on until I received a letter in the mail on 3/7/16 saying that my Promised Payment of $40 was due on 3/8/16. I called to see what was going on because I had already made the March payment and I was totally disrespected and talked down to. I know it is their job to collect money, but they don't have to be nasty about it. I explained to this Customer Service Representative what I had spoken to the last person about on 2/5/16. She basically said that it didn't matter what I talked to her about because what was in the computer was I made a payment on 2/5/16 with a due date of 3/8/16. I told her my due date was suppose to be the 2nd of each month not the 8th. She said it didn't matter what I said because the computer said otherwise. I asked her to pull the phone record from the 2/5/16 call and she said she didn't need to pull anything. After arguing back and forth and asking her multiple times to pull that 2/5 phone recording, I finally decided that I was getting nowhere and said I'd call back on the LAST FRIDAY of March to make my April 2nd payment. She said so basically I need to put on your file that you are refusing to pay for March. I told her "No, I am not refusing to pay for March because I already did back on 2/5/2016 and if she would pull the phone record like I asked her to, she would realize that." She said she would update my account as refusal to pay for March. I hung up and tried to get in contact with a supervisor with no luck. I don't understand what the reason is for being so nasty to people especially since I AM making payments to them. I don't wish these people on anyone and it sucks because the first person was FANTASTIC.
I have never dealt with such arrogant people in my life. They are on a power kick and think they are superior to whomever calls. Shame on the companies, such as hospitals, who contract them on their behalf. This company never sent any correspondence to me in order to collect a debt and eventually reported the amount to the credit bureau. Upon learning that there was an outstanding collection on my credit report since 5/2013, I set out to research this matter. Gold Key played the role of God and thought they could judge you. They were not able to release information and so requested my attorney to give them authorization to speak with me, of which he did. The amount was an outstanding amount from an emergency room visit resulting from a car accident back in Dec 2012. It is now February 2015!! Repeatedly asking the pompous supervisor for information about who to pay, he refused to divulge that info. Meanwhile, I never received a bill in the mail from Gold Key Credit trying to collect any debt.
This company is the worst! My vehicle insurance says that the charge was taken care ofOn my credit reports this company is showing that I owe $stillI have written letters to them and even sent them out certified mail to prove they received itI even asked to settle or come to some sort of agreement to remove these negative items, no responseI am willing to pay something to get them off my credit reports even though the original creditor says they will remove but nothing has happenedIf anyone has an idea to help please contact ***@yahoo.com
The collector assisted me in understanding that my insurance company had failed to resolve my debt and explained it to me They were very helpful in resolving the confusion I had I was really surprised how well I was treated as I've heard awful things about collection agencies and had never had to work with one before
Thank you
I despise this company and their rude argumentative employees.
I have been dealing with Gold Key Credit since January 2016. They sent me a letter (very first letter I've received) in January 2016 saying that this particular account had been turned over to them (back in November 2015) for collections and it was about to start impacting my credit if they didn't receive payments. When I called to have questions answered (Why was this my first notice? Who is the claim from?), I was asked for personal information before they would even discuss anything with me. When I tried to explain to them that I would be ok with VERIFYING what THEY had on file, I was told that wasn't how it worked and I had to give them all the information first. I explained I wasn't ok with that and hung up. I called my insurance company to see if they knew anything about Gold Key Credit. They had turned a bill over to them from back in June 2015 and didn't know why I wasn't notified until it was about to do damage to my credit. I called back on February 5, 2016 to set up payment arrangements. I spoke to a Customer Service Representative that was AMAZING and had no problem helping me set up the following: I would make a payment on the LAST FRIDAY OF EACH MONTH with the due date of the 2nd OF THE FOLLOWING MONTH (ex: payment rec'd on 2/26/16 for 3/2/16). She offered to go ahead and take the payment for MARCH 2, 2016 that same day (2/5/16). I went ahead and made that payment and got a confirmation #. I THOUGHT everything was fine from then on until I received a letter in the mail on 3/7/16 saying that my Promised Payment of $40 was due on 3/8/16. I called to see what was going on because I had already made the March payment and I was totally disrespected and talked down to. I know it is their job to collect money, but they don't have to be nasty about it. I explained to this Customer Service Representative what I had spoken to the last person about on 2/5/16. She basically said that it didn't matter what I talked to her about because what was in the computer was I made a payment on 2/5/16 with a due date of 3/8/16. I told her my due date was suppose to be the 2nd of each month not the 8th. She said it didn't matter what I said because the computer said otherwise. I asked her to pull the phone record from the 2/5/16 call and she said she didn't need to pull anything. After arguing back and forth and asking her multiple times to pull that 2/5 phone recording, I finally decided that I was getting nowhere and said I'd call back on the LAST FRIDAY of March to make my April 2nd payment. She said so basically I need to put on your file that you are refusing to pay for March. I told her "No, I am not refusing to pay for March because I already did back on 2/5/2016 and if she would pull the phone record like I asked her to, she would realize that." She said she would update my account as refusal to pay for March. I hung up and tried to get in contact with a supervisor with no luck. I don't understand what the reason is for being so nasty to people especially since I AM making payments to them. I don't wish these people on anyone and it sucks because the first person was FANTASTIC.
I have never dealt with such arrogant people in my life. They are on a power kick and think they are superior to whomever calls. Shame on the companies, such as hospitals, who contract them on their behalf. This company never sent any correspondence to me in order to collect a debt and eventually reported the amount to the credit bureau. Upon learning that there was an outstanding collection on my credit report since 5/2013, I set out to research this matter. Gold Key played the role of God and thought they could judge you. They were not able to release information and so requested my attorney to give them authorization to speak with me, of which he did. The amount was an outstanding amount from an emergency room visit resulting from a car accident back in Dec 2012. It is now February 2015!! Repeatedly asking the pompous supervisor for information about who to pay, he refused to divulge that info. Meanwhile, I never received a bill in the mail from Gold Key Credit trying to collect any debt.