BABCOR Packaging Corp.

I contacted *** on Nov at 3:PM about her order Advised her the order had shipped via *** and we could not stop *** advised it could be returned once it arrived in CA I advised *** about the return policy She would be responsible for the return shipping
fees and a 20% restocking fee according to our website I did ask her if she could use any of the product she ordered and her statement to me via email was "Absolutely notBoxes are trash but I hope to use the plastic bags for other things." I was surprised at her statement since I have not seen where she has purchased from our company in the past With that said, I proceeded to contact *** as advise them to only return the boxes to us I provided *** with the appropriate tracking numbers Unfortunately, *** returned all packages to us I advised *** we would only charge her the return fee for the bags and not on the boxes since it was an error by *** A claim was filed with *** for the error in the return Outbound shipping charges are always the responsibility of the customer and this was also stated to ***