Baber

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. My entire complaint is based on the fact that the pipe replacement and sump work was never performed Mr A has not been on site and has no way of knowing this I do appreciate his response and am satisfied Also, I am sorry that this situation happened and wish them well in the future
Regards,
*** ***

Mariani and Richards gave me a year guarantee of their work. My last contact with them was last month, when I sent a Certified letter asking for a refund. They have stopped responding to phone requests completely and have not responded to my Certified Letter. I have hard copies
of these letters originally provided to me by M&R and also my recent letter to them asking for a refund of $700--this does not included years of further damage to my house nor cleanup that is constantly required. I also stated that I would be more than willing to rescind the year guarantee if they refund my money. Thank you for your assistance. I am looking forward to finally moving past this matter

Dear ***,I am writing in response your letter in reference to ID#***Our company sent a proposal to the customer on 12-16-to charge an hourly rate to investigate a water problem they were havingThe customer had a pre-existing water remediation system installed by someone other than our companyThat system was failing in a particular areaOur estimator recommended removing a section of pipe, replacing it and re-lining the sump pitWe completed that work in mid-January and, per the agreed upon hourly rate, billed $700.We have returned to the customer's home many times following complaint calls at no chargeOn almost every occasion, mud and soils appeared on the floorFrench drain systems are designed to carry away water and are not able to carry mud and soilsWe had two separate Foremen and one Project Manager advise the customer that mud and soils were entering the exterior foundation wall underground through some currently unknown defect in the exterior foundation wallThe only way to address this issue would be to excavate, repair any defects and waterproof the foundation on the exteriorThis is the only way to prevent the penetration of mud and soils which will continue to prevent an interior system from functioning properlyThe customer told our personnel that they did not wish to do that repair and have not addressed that issue.We are approaching years in businessDuring that time, we have never issued a warranty on a minor modification to another company's systemWe only issue warranty paperwork when we install our complete system However, unbeknownst to me, our estimator issued a warranty letter without authorizationNonetheless, as the warranty appears on our letterhead, we honored that warranty by going back to the customer's home 8-times at no chargeThey continued to tell us they did not wish to do the exterior workThere is no interior remedy currently available if the customer does not fix the exterior problem.We wish to end this matter as wellAs such, we are sending the customer's requested refund of $(see attached check) via US mail todayAny warranty will be null and void and we will have no further obligation to this customerIf you have any additional questions, please give me a callThank youGuy A***PresidentMariani & Richards, Inc