Babies R Us The Baby Superstor

On 5/10/17, I attempted to purchase their Chicco Fit- Legato (Item #: [redacted] ) at 20% off $ I was unable to check out as my rewards account apparently had names attached I called, and they said there were two They merged them, and allowed me to complete my transaction online On 5/23/17, I noticed my carseat hadn't arrived I went to login, and my account did not exist I called, and spent a total of minutes on the phone only to find out that not only did the previous rep NOT combine my accounts, instead he trashed my login, yet added a 3rd on THEIR end, and my carseat purchase was trashed in the transition They have 'apparently' fixed my accounts but now refuse to honor the price my carseat was originally offered So, this multi-million dollar company trashed my accounts, trashed my order, wasted an hour of my time, and refused to honor a pathetic 20% The representative made zero effort to accommodate, cashing me out at $252.27, AND DIDN'T ADD IT TO MY ACCOUNT

On 5/10/17, I attempted to purchase their Chicco Fit- Legato (Item #:***) at 20% off $ I was unable to check out as my rewards account apparently had names attached I called, and they said there were two They merged them, and allowed me to complete my transaction online On 5/23/17, I noticed my carseat hadn't arrived I went to login, and my account did not exist I called, and spent a total of minutes on the phone only to find out that not only did the previous rep NOT combine my accounts, instead he trashed my login, yet added a 3rd on THEIR end, and my carseat purchase was trashed in the transition They have 'apparently' fixed my accounts but now refuse to honor the price my carseat was originally offered So, this multi-million dollar company trashed my accounts, trashed my order, wasted an hour of my time, and refused to honor a pathetic 20% The representative made zero effort to accommodate, cashing me out at $252.27, AND DIDN'T ADD IT TO MY ACCOUNT