Baby Blue

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Hello *** ***,
This email is from Baby Blue, NYC's women's fashion retailerFirst and foremost, we would like to apologize for your negative (and confusing) experience at our ***
locationWe are adamant about and are dedicated to our customer's positive experience when they shop with us in our storesWe understand that the situation has now been corrected and your money has since been refunded to you by your bankNone-the-less, we thought to take this opportunity to explain what happened hereIt sometimes occurs that a single credit card transaction will look like a double charge on a credit card statementThis is the result of a hold placed by your credit card provider in the amount actually chargedA hold will look like a transaction and is quite often erroneously perceived to be an additional charge, but is truly notUsually, the hold will come off of your account in a few days time, usually up to business daysIt seems that in your case, it look a s ignificant amount of time longerTo remedy the holding of your funds, we recommend being in touch with you bank or financial institution in order to release the funds soonerUnfortunately, as a merchant, there is not much we can do but educate our clientele of this problem and guide them through the necessary steps to fix the situationWe apologize for the inappropriate behavior on the part of our ***, and we have since reprimanded the person responsibleYou should have experienced better customer service than what you’ve receivedWe apologize for thisYou will find my contact information at the bottom of this emailIf you have any additional questions, comments, or feedback, we would greatly appreciate itPlease contact us so that we may provide you with an additional gift-card and personally apologize for the matterWe look forward to and would be very happy to regain you as our customerThank you for your communicating with us and telling us your story - it's only through people like you that we could work to improve ourselvesNeedless to say, our customer's experience is of utmost importance to us and we really do value your feedbackI look forward to hearing from you
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: I realized on my bank statement that I was charged twice for the same total amount of $16.99 on 9/**/2014 a few days after my purchase. I went back to the same store where I made the purchase on 9/**/2014 and explained to them that I was charged twice. I also showed my bank statement on my phone. I was then told that I needed to come back with the receipt and then they would be able to credit the amount back. I went back into the store 9/**/2014 with the receipt present and the women who worked in the store explained to me that their machine has not been working properly and that it charges twice and then later credits the persons account. She also stated that this happens all the time. Which I figured she knew what she was talking about and she continued to assure me that it would be credited back to my account in a few days. So I asked her how many days and she said 3-5 days. I explained to her that this can not be true because a week had gone by already. Another women was vouching for her and said to just give it one more day and trust me it would be credited back to my account. What bothered me the most is not once did anyone apologize besides this one guy who was present in the store who I had never seen before. I'm not even sure if he worked there or not. Mean while I've been talking to these women for two days. Tuesday 9/** I was free to make another trip to the store but before I went I decided to call. By this time I was fed up with running back and forth with no one taking care of this situation. When I called I made it my business to speak with the [redacted]. Her name is [redacted] and I explained to her about everything. I told her I will be there today and I would like for my money to be credited back to my account. She said ok and to bring my bank statement. I also asked her what time does the store close and she said 8:30pm. Then she went on to say that she was closing her office soon. I told her that's fine I will be there soon. When I got off the phone with her I didn't feel like I was going to get anything accomplished and would be given the run around all over again. I then had to take this situation further. I called my bank and filed a claim. I feel like what they were doing to me was not fair and someone should be notified and aware of what's going on at this location. A customer should not have to suffer because things are not working properly at this location. I will never shop there again.Desired Settlement: I would like for them to apologize and to fix the issue so that no else will have to go through what I have gone through.

Business

Response:

Hello [redacted],

This email is from Baby Blue, NYC's women's fashion retailer. First and foremost, we would like to apologize for your negative (and confusing) experience at our [redacted] location. We are adamant about and are dedicated to our customer's positive experience when they shop with us in our stores. We understand that the situation has now been corrected and your money has since been refunded to you by your bank. None-the-less, we thought to take this opportunity to explain what happened here. It sometimes occurs that a single credit card transaction will look like a double charge on a credit card statement. This is the result of a hold placed by your credit card provider in the amount actually charged. A hold will look like a normal transaction and is quite often erroneously perceived to be an additional charge, but is truly not. Usually, the hold will come off of your account in a few days time, usually up to 7 business days. It seems that in your case, it look a s ignificant amount of time longer. To remedy the holding of your funds, we recommend being in touch with you bank or financial institution in order to release the funds sooner. Unfortunately, as a merchant, there is not much we can do but educate our clientele of this problem and guide them through the necessary steps to fix the situation. We apologize for the inappropriate behavior on the part of our [redacted], and we have since reprimanded the person responsible. You should have experienced better customer service than what you’ve received. We apologize for this. You will find my contact information at the bottom of this email. If you have any additional questions, comments, or feedback, we would greatly appreciate it. Please contact us so that we may provide you with an additional gift-card and personally apologize for the matter. We look forward to and would be very happy to regain you as our customer. Thank you for your communicating with us and telling us your story - it's only through people like you that we could work to improve ourselves. Needless to say, our customer's experience is of utmost importance to us and we really do value your feedback. I look forward to hearing from you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,